We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Wineries

          Villa Bellezza Winery

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Wineries.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            08/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Three weeks ago on Sunday, I meet old neighbors at this winery after dinner and drinks, for wine tasting.I and my neighbor wife **** went in first to try the different wines, when her husband ran back with their car to pick up item he had bought earlier.The bartender gave us a sheet to pick three samples, said nothing about cost charges, nor did we see and posted sign telling of charges.we each had two when i knew what i wanted, as well as **** who's not a big wine drinker.Her husband joined us, **** had couple samples himself before ordering five bottles he liked from previous visits.I ordered a bottle, told i owed $26.00 something, gave her ***** (2-$20.00) and got $3.07 back.I put $3.00 tip in jar and left, not thinking about what i paid total.Said good by to my friends and started home.As i'm driving it registered **** paid $90.00+ for five bottles, and i $36.93 for one, so i called back to the winery, told the guy that answered what happened.He finally took my name and number, for management to get back to me.After few day with no response, i called and got hold of a ******************, who said they charged $7.50, unless you buy four bottles or more of wine.This being said my friends had free tasting,for their five bottle purchased, and at most i would be charged $7.50.They charged me for my friends wife samples, without asking if we were married.I've tried to explain this couple times, and they refused to answer or reimburse the minimum of my friends wife charge 7.50 they charged me.

            Business response

            09/06/2024

            Prices are Stated on Menu. 

            We sell product (wine/ wine tastings) and the service (bartending) in exchange for customer's fee. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 13

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1420 3rd St

          Pepin, WI 54759-9530

          Visit Website
          (715) 442-2424

          Business hours

          10:00 AM - 8:00 PM
          Business Hours
          12:00 PM - 6:00 PM
          12:00 PM - 6:00 PM
          12:00 PM - 6:00 PM
          12:00 PM - 8:00 PM
          12:00 PM - 8:00 PM
          10:00 AM - 8:00 PM
          10:00 AM - 6:00 PM

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.