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          Business Profile

          Power Actuated Tools

          Dremel

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Power Actuated Tools.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/10/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I have already written this once and it was erased when I added the uploads, I but it is fairly self explanatory. Purchased one of their tools on June 30th 2023 which worked for a short period of time. After speaking with an employee of theirs, I she encouraged me to send it in and it would be covered under the warranty. Now they are holding my tool for ****** and want the same amount to repair it as it costs new! If I refuse their offer they will return it disassembled at my expense or dispose of it. I think it's ridiculous and even questionable whether it's lawful! I just want the tool repaired and returned and they want ever have to worry about hearing from me again. Poorest customer service I've ever experienced! After I disagreed with their evaluation they sent the exact same letter with the estimate and their terms, and I or demands! Thanks for any help you can be.Sincerely,***************************

            Business response

            04/16/2024

            Good Morning. After speaking with the staff from the *************** there was a charge because of the repairs done to the tool that were not performed at our ************************** However, I want to work with you to get you a working tool. I would like to reach out to you via email if possible and I will work with you to come to a satisfactory resolution. Please let me know if I can proceed and contact you to get this taken care of for you.

            Customer response

            04/16/2024

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

            Regards,

            ***************************

          • Initial Complaint

            02/21/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            About two years ago I bought the Dremel 3D45 3D printer and I have been using the Dremel Digilab Print Cloud for printing as was recommended to me by Dremel customer service. The email address I signed up with is going to be deleted and I need to update it to a new email address. I called Digilab support but they were rude and unhelpful which is disappointing for a $2k printer.

            Business response

            02/23/2023

            Good morning,

            I apologize for your less than satisfactory response from our Customer Support. I will have someone who is a seasoned **************** Representative reach out to you as soon as possible to help you resolve your issue. I appreciate your patience. 

          • Initial Complaint

            05/22/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I have a Dremel product that stopped working. This product has barely been used and is in brand new condition, so I consider this to be a defective product. I went to the Dremel website and tried to use the customer support chat feature, but it did not work in any browser I tried. I then tried to email my complaint using their online form, and that did not work either several times before finally going through. I received a confirmation email from Dremel for the online submission, which stated that I would be contacted within 2 business days - that email was received on May 3, 2022. 19 days have passed and I have received no response. I would like the company to contact me and replace this defective product. They have the product information in the online form submission I completed.Thank you for your help.

            Business response

            05/24/2022

            We have checked our system and have not found any correspondence. We have our website team looking into issues since we've implemented our new website. We have reached out to the customer and will work with them to resolve the issue. We sincerely apologize for any inconvenience.

            Customer response

            05/24/2022

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They have contacted me and I am hopeful they will follow through with the issue.  I thank the BBB for making this happen.

            Regards,

            *******************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Contact Information

          4915 21st Street

          Racine, WI 53406

          Get Directions
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          (800) 437-3635

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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