Reviews

I received an email on December 18, 2024 from Payment Service Network (PSN) the following: "You have a new eBill from ******* ***-**********. Your eBill statement for account ### is available for viewing."I have not set up an account with ********************, so I called PSN on December 19, 2024 for clarification. After much doublespeak regarding 3 statements, the PSN representative wasn't very helpful. He explained several times that PSN can't see payments sent directly to my pre-need burial service company. The representative stated that PSN can only see my payment history that they have access to. There is no payment history with PSN.When I contacted my pre-need burial service organization, they indicated that this happens often. They informed that they do use the service, but it has been problematic. There is no account set up with PSN. I'm on auto-pay. My pre-need burial service organization explained that they can see all payments that I've made to them directly or if there had been any payments made to or through PSN.I then felt compelled to review my bank accounts. There's no evidence of payment to PSN on behalf of my pre-need burial service organization. It seems it is tactic to get me to sign up.I wish there was a way to prove that this is deceptive/fraudulent/illegal behavior.

Dear ******,We understand your concern regarding the email you received from Payment Services Network (PSN) about your new invoice (e-bill) being available for viewing. PSN has proudly partnered with ************************************************ (***), the parent company of *********** in **********, **, for over 10 years. During this time, we have consistently processed thousands of payments and provided email notifications and electronic invoices on behalf of SCI every ********* of the valuable services we provide for SCI customers is the automatic delivery of invoice notices and the ability for SCI customers to view their invoices online if they choose to do so. When you signed up for automatic payments for your pre-need burial service at the location, SCI received your email address and shared it with PSN to deliver their monthly electronic invoices and notify you when the invoice is available for viewing.Regarding autopay, PSN can see that you have an account with Neptune SCN Sacramento and that you have autopay set up directly with them. However, PSN does not set up autopay for any customer without the customer contacting us directly and requesting assistance. *** customers have the option to sign up for autopay either directly with SCI (the location) or through PSN. Both options are available to provide flexibility for your specific situation. It is your choice to register with PSN if you wish to see your invoices online through the PSN portal.Again, PSN has a business partnership with *** to provide options and flexibility to SCI customers.If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

I received a water bill that was much higher than usual but was expected. When I went to pay the bill there was a cap on the transaction amount. The only workaround is to split up the payment into separate transactions. This is obviously a way for them to be able to charge their processing fee twice to the same customer. I contacted PSN customer service who was unwilling to waive the 2nd fee even though they were forcing me to make two payments. They also LIED and told me that it was my utility company that put that transaction cap in place. When I spoke with the utility company they indicated they receive a lot of calls about this exact issue and that it is not their cap, but rather imposed on them by PSN. A truly shady business, I will not be using them ever again (my utility co has an option for direct withdrawal automatically).

We apologize for the issues in making your payment. In reviewing your payment history, we see that you have been using PSN for over 10 years in making your utility payments. This is the first time your payment was over the amount that is allowed to be processed. We thank you for using PSN for such a long time.In regard to the payment maximums on the account, ********* ***************************** (****) and PSN agreed on the fees and the maximum payment amount when **** chose PSN to process its online, phone and mobile payments. **** was presented with different options for fees and this was the option they chose with the fee with the maximum cap. If you have any questions, please call ************ and ask to speak with ***********************, VP of Operations.