Complaints

• Initial Complaint

  01/24/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The first vehicle we purchased on Dec ******* was a 2022 GMC Acadia with approx ****** miles. The next day I drove it 15 miles and the check engine light came on. I took it to ********** for diagnosing. The engine code read: Crankcase error, PVS system. We then opened the hood to discover it only had approx. 1/4 c of coolant left. These are 2 separate issues within 1 day of owning. We went back to the dealership on our first available day 12.24.24 with the intention of returning the car. ***** service had to look at it. We gave them the paperwork from ******** with the diagnosis. They said they would pull it around back, after 30 minutes they came back saying we had to take it to the ***** dealer to handle they were not qualified. We had to talk to ****, sales mgr for returns waited 45 min for him to show never did. Got in the car check engine light that had been on for 3 days was no longer on. Went back to the dealership on 12.26.24 (closed 12.25.24) With the intent of returning the vehicle. **** said in the state of WI they cannot return vehicles only exchange. We said you broke your contract we are breaking ours. This should not have passed inspection. He refused to return the car and I did not feel safe keeping it so I had to exchange for what they had available a 2023 ***** Blazer. 3 days after driving the 2023 ***** Blazer the check engine light came on. Same issue. They said go to service its under warranty

  Business response

  01/24/2025

  All vehicle repairs needed are covered under the original Chevrolet basic warranty. While we did offer to help accommodate any lost time with the original vehicle through a loaner car, the guest chose to exchange the vehicle under Kocourek Automotive's 7-day exchange policy. The subsequent vehicle's repairs are covered as well under *********'s warranty at no expense to the guest. Kocourek Automotive empathizes with the unfortunate circumstance of any unforeseen repairs for all of our guests and will continue to work with ********* on the guest's behalf to remedy any warranty repair needed. 

• Initial Complaint

  12/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8-6-24 I put my deposit down to have my *** *** towed to the *** dealership in ****** from **********. My engine seized up while I was driving home on 8-5-24. ******************** ( service garage ) told me the *** seized up and it was part of the engine class settlement. *** told me a deposit of ****** needed to be paid up front to have my *** towed to the closest dealership which is Wausau. My engines went through more testing and was replaced under the engine class settlement. I was told when I went to pick up my *** to have my towing deposit refund to fill out a form. There was an option to mail the paperwork in and I did that as well. I have been denied twice now for my refund. I have submitted all the paperwork they requested.

  Business response

  12/14/2024

  The reimbursement concern presented was denied not by Kocourek Automotive, but instead the manufacturer, **********. While we empathize with the situation, unfortunately Kocourek *** has no authority to approve or deny reimbursement for this towing. Reaching out to *** ******** ******** at ************** may help resolve the situation.

• Initial Complaint

  02/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We were put on the wait list to be called when a ********************* was available to purchase. We got a call that one was available. My husband and I went in on 12/27/22 and was told the vehicle was a preorder vehicle that the person backed out on and it had the $4000 protection package already applied, we can either pay for the extra for package or wait until another *** comes in. Was told we can not take something off the paint that has already been applied. We decided to proceed with the purchase. After signing the papers we are told that it needed to come in for a final buff. Trying to coordinate dates it went from a final buff to needing the vehicle for 6 hours. Our sales person ****** stopped messaging returning my text messages. I get a message from *** the general manager that ****** was out the last week. And he would respond back with a time. Waited nothing. Then ******** messaged me saying that she was going to schedule the buff to get the imperfections out. I question this as I know nothing about it and she tells me that no protection was applied on the vehicle at all and that's how dealers are handling the high demand for the vehicle. Told her I just want my money back for the protection package that I was told was applied prior to purchase. Was told I could not get a refund because it was written in the warranty already. Take it in today to get the protection applied and was told the interior was completed and paint protection was completed. Get home look in the back seat and my daughter's car seat was not moved and the popcorn that my children. Split over the weekend was still on the floor and the gummy bear under the car seat. $4000 for services they lied saying were already applied then take it in to get applied and it is not completed. I have text messages that show this is how dealers are doing it and that both interior and exterior was completed today.

  Business response

  02/17/2023

  I will review this Monday morning and call the Guest.

   

  *********************

  Customer response

  02/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  A phone call is not going to be enough to close this ticket. I am sure it will be more lies. Maybe after the phone call and I feel satisfied but I do not have high hopes. 
  Regards,
  
  *********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩