Reviews

I ordered a refrigerator online and it asked me if the shipping address was different than the billing address. I replied that it was and it allowed me to enter a different shipping address. They texted me on a Sunday that they could deliver the next day between 9am and 1 pm. I responded 'Yes' and the replay was, 'You are all set, we will see you on (date for Monday). I decided to give them a call on Monday at 10 just to check on the status. I was bounced around and put on hold for 30 minutes. One person told me I was the 4th on the truck, but then transferred me and I ended up in someone's voicemail. I called the local store and they put me on hold to check with the warehouse. After 10 minutes the call disconnected an no one called me back. I called the store again and sat on hold for 15 minutes until the same salesperson answered. He then informed me that the delivery was cancelled because my shipping and billing addresses were not the same. He said they sent me an email on Sunday. It was in my Spam folder, so I did not see it. When I asked why they did not call or text he had no answer. When I asked why I received a text that the appointment was set and nothing about it being cancelled, he had no reply. I still have not been able to talk with anyone that can actually make a decision as I get stuck on endless hold getting transferred from one person that knows nothing to the next. Terrible customer service and terrible communication. I will never purchase again from Grand Appliance. If I could give zero stars, I would. They clearly do not care about their customers and only care about trying to make a sale.

I purchased a dishwasher in April of 2020. Have five year warranty on it. You can use the paper the warranty was written on for toilet paper. Between the warranty company and the service company they use they stink. Dont return phone calls. Still waiting from before Christmas to get my dishwasher repaired. Thanks a lot Grand Appliance and your warranty company

I purchased a simple microwave on their website Last week, set up delivery for today and had specific instructions to contact my neighbor since I was sleeping because I work overnight and they couldn't even get that right.. after I woke up I called my neighbor and he said he never got a phone call from them at all. I checked my phone and they texted me at 11:45am. I even contacted their customer service at 9:30 AM before.I went to bed and gave them specific instructions.Not the contact me but to contact my neighbor and the driver couldn't even do that. Worst CS Ever!. Order is canceled!!

Bought a refrigerator. First one had to be replaced due to a dent in the bottom of the refrigerator that was there when we received it. Received another refrigerator. The ice maker didn’t work day 1. Then they replaced the door seal and freezer door slides. Freezer keeps freezing over. Have to use a blow dryer to thaw the freezer door slides. Called the head of customer service he said he would contact ******* and call me back. That never happened. So now my year warranty is over of course. Stuck with a piece of ****.

A lot of money for appliances that don't work and warranties that aren't honored. A lot of time and trouble trying to get appliances that actually work. A lot of time without a stove or a microwave that works properly or a dishwasher that works properly.I wish I had checked here before I wasted my money at this company.

We spent over $10,000 on appliances at Grand. It was a high pressure sale, I felt like I was on a used car lot. We were promised a rebate and then none of our model numbers qualified for the rebate. But that was on us… I guess we were supposed to fact check the salesman or something. Then the microwave did not fit our cabinet even though Grand had our kitchen measurements, so we had to return. The hood above the cooktop doesn’t match anything. Our $2500 refrigerator hums and you have to hit it on the side like it’s a 1975 television set to get it to stop. We cannot run the washer or dryer at night because they are so loud. Our double oven runs so hot and it vents out the front so when you are baking it gets so hot in the kitchen you can’t even stand being in there. Our $1100 washer is now a paperweight. It just won’t turn on all of a sudden. No one knows why. It’s not even two years old. And I have no faith in any of the other appliances lasting. Forget about customer service at Grand. They are terrible. They don’t return calls. I actually got a very rude and snippy email because I complained about calling four times with no response. I expected a return phone call. Sorry… my bad. This guy prefers emails. OK, so how would I know that? I called you four times. As these appliances start dying, I will replace them with affordable appliances from ******* or something. At least I’ll get an 11% rebate. I got nothing from Grand.

We bought washer and dryer under Maytag’s on Aug 3. Sept 2 washer quit working in middle of it. Been having trouble getting service to come wasn’t show up It’s on warranty. We beg them to trade it or swamp it. It no I have to wait til 2 service call than can. Iwe been go to this place for over 20 yrs today we no longer will gonna k due to lack of services ****** **** ********

Customer ********************** is terrible! The washing machine was installed incorrectly and did not spin / drain. I contacted customer ********************** and the sales *** and explained what happened . The sales *** argued with me. **** sales *** and customer ********************** did not say thank you or sorry for wasting my time waiting, not informing me when they would return, and erroneously telling me that they could not fix it until 5 days later.when I told him he never said sorry or thank you, he said it with an disrespectful tone. IF YOU EXPECT A DIFFERENT EXPERIENCE THAN BIG BOX, you will be disappointed. Go to Menards- they are always very polite!!

I would never use grand appliance. They first showed up with the wrong team and then installed the hoses incorrectly ruining my clothes. (Mixing up the hot and cold) Then they forgot to put screws in and had to come back to put the door back together. About a year after installation the washing machine flooded my kitchen below it upon doing that I realize that they never reinforced the hose in the wall so the hose was just hanging there every time I used the unit it pushed the hose out a little bit because they never clamped it down or zip tied it to anything so eventually after a year it came out of the wall and the whole load of water went in my kitchen. They threw me around for six months, and then finally pushed me off to their delivery company which it was not a delivery problem. It was their installers at grand not *************. They are saying its hard to believe its an installation error a year later when I have pictures of everything showing the hose was never clamped. This has been the biggest nightmare. I have used ****** for everything else and it has been amazing and they double support the drain hose. I would never ever buy anything from grand again. Now Im dealing with mold at my laundry room floor had to be ripped up and Im living with a huge hole in my laundry room because they refused to fix it. My kitchen ceiling has mold growing on it because Im in the middle of an insurance claim, which is a whole different issue, but all because grand wont come and fix their mistakes.

Very poor customer **********************. Don't say you weren't warned. Don't stand behind their products.