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          Business Profile

          Motels

          Days Inn by Wyndham Charles Town

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Motels.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/08/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            checked in at tbe days in. we went to ****** and got food while eati g i noticed two bugs on the bed spread when told to desk staff rhey swirched me room i took a shower (because itchy and freaked out feom previos room) when sat on the new bed i noriced a small bug on the bed spread when i went to tell thw desk staff again they would bot give me names it was a task to just get a orint out with them writing that they swithced me fro 220 to 224 and they said the manager was u available intil the middle of the week and i was bot entitled to a rwfund bwcause i uswd the rooms at the point of two rooms having bugs i did not want to stay there and they pretty much dismissed me and said that i can call they were done talking to me bcause they had guest needing to bw chwckwd in one guy walked in behind me the room cost me $201.14 and hopefully i dont brinh bwdbugs homw witb mw after this experience

            Business response

            07/20/2022

            ---------- Forwarded message ---------
            From: Lauren J****** <******@stayshg.com>
            Date: Tue, Jul 19, 2022 at 12:53 PM
            Subject: Complaint ID ********
            To: drteam@mybbb.org <drteam@mybbb.org>
            Cc: Arpan P**** <*****@stayshg.com>

            Good afternoon,

            I am responding in regards to the complaint ****** ****** made about the concern for bedbugs. *** ****** did reach out to our local health department which promptly responded to inspect the rooms were bugs were of concern. I have attached a copy of the report issued by the health department. Because they did not confirm any findings a refund was not issued. If you have any questions or concern feel free to reach out. My phone number is 681-252-3191, I am in the office Monday through Friday from 9am to 4 pm, just ask for Lauren.

            Thank you.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

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          Contact Information

          642 E Washington St

          Charles Town, WV 25414-1082

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          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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