Complaints

• Initial Complaint

  03/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My first visit with affordable dentures was on 10/18/2023. I was to be fitted for the ultimate fit denture, uppers and lowers. I was fitted and a week later I came back and picked them up and they fit well. I came back in for a follow up appointment 11/22/2023 and with out my request or consent they adjusted my lower denture and since that day, it has not fit properly. I have blistering and sores in my mouth and it does not fit in mouth the way it is advertised or the way that it did when I brought it home. I have made them aware and have had numerous appointments since then and they have over and over said they would fix the problem and make a new lower denture, but they have not. At one if the appointments I was told that they we not getting along with the man at the lab that makes the final denture. The dentist said this man was unreasonable and he could not work with him. This day I was at the office from 8am till 3pm and got nothing done. Following are a list of appointments I have been to trying to resolve this problem: 11/22/23, 01/08/24, 01/18/24,03/07/24. Today is 03/07/24, my appointment was at 10 am and the drive time is an hour.. I went there to get an impression for the remake of the lower denture and it was done, then I got a phone call from the office at 430pm today saying the bite was off and it would have to be done again. This will be the forth time. I called the cooperate office and was put on hold then shortly after, disconnected. I am in pain, I have blisters and sores in my mouth and I fear that I will never get something that is correct and what I paid for. Please help me, I just don't know what to do. I have been waiting a long time to have this dentures. All I want is for them to be the way they were given to me when I first brought them home. I did not ask for such an adjustment, why the technician filed them down I do not know. I would just like to have them fit the way they advertise and the way they did when I brought them home. I'm tired of being in pain everyday. And making these trips back and forth with no solution is really hard on me financially and emotionally. Please help.

  Business response

  03/26/2024

  This is in reference to my patient, ******* ********. (My apologies for not having responded to you sooner.) I called her the day I received the notice of her complaint. We talked about what all I needed to do to complete her case and even sent her a picture of her dental models and why we were requesting she return.
  

  She was so grateful that I had called and thanked me many times.
  

  She returned to the office and we have taken care of the issue in its entirety.
  

  
  

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