Complaints

• Initial Complaint

  07/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I ordered a size XL pink ***** **** tank from Peri+Co back on June 1st. Item did not arrive until June 21st. Upon opening the item was the incorrect size. I immediately tried to call and got no answer. I contacted the e-mail address the shop uses and not hear anything back until June 26th after sending a message to their ******** ********* account. The owner said my e-mails had been going to her junk folder. She said she didn't know how this could have happened and asked for pictures to verify that what was shipped was a Large and not an XL. I provided the pictures she asked for so she could see the tag was the incorrect size. We made an arrangement that I would physically take the item back to her shop which is in the town where I work and swap it for the correct size. The store has very limited hours and I visited the shop on July 2nd after being told by Jordan the owner I could stop and change out the item. She told me she would not be there but a staff member would be. Upon arriving the staff member had no information nor item for me. She contacted Jordan and then tried to give me a tank that was not what I had ordered. When I said this was not the item I was looking for she then said Jordan had forgot I was coming in and that it had been mailed and that she would sent me the tracking confirmation. I left my phone # for a follow up on how to resolve the issue. I have also sent several e-mails, ********, and ********* messages since and have not recieved a response nor the shipping info. The business posts regularly on social media and even today made a story on their ** that people should e-mail them and not send messages to their social as they are hard to keep up with.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Placed an order online. Owner claims they didn’t see it and didn’t know delivery preference despite my selection of home delivery. Multiple emails exchanged. I wanted a refund after four weeks. Was delivered some but not all of order. Have had silence from business since then. I just want a refund and cannot believe the unprofessional savior of this business.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On January 30, 2024, I placed order ***** for a total of $125.08 at the shop online. The order included 2 WV grab bags, a Mini Colletos doll, a bum bag, fur vest, floral bubble shirt, and a 20 oz tumbler. The Mini Colletos doll was a pre-order that was supposed to be in mid-April. When mid-late April came around and I still hadn't gotten a shipping notification, I decided to shoot her a message to double check on the order. I was ignored. There is no phone number listed for the business, so I filled out a contact form on the website, which was never returned. I attempted to send multiple emails and messages, all to be ignored. I commented on a post she made, which was immediately deleted and I got an email saying "I don't have any emails from you. Can you resend what you've sent?" so I replied in the thread twice and was ignored. I attempted to comment on her recent post again since that seems to be the only way she can communicate, and it was immediately removed and I never got a reply. I tried filing a complaint through Shop. This is my final attempt to get my money back since she cannot communicate.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩