Complaints

• Initial Complaint

  02/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My kia soul was on a recall I never recieved a recall my car started knocking and it was towed by *** to dealership was taken off tow truck mechanic receded it up put a rod thru the motor refuse to fix because of the recall I never received also they admitted that recall is why motor blew .They are now trying to charge $6133 for a new motor also tried to charge for diagnostic after motor blew but after I went in took that off also did adjustments after motor failed

  Business response

  02/27/2023

  I regards to ****** ******** Kia Soul motor issue:

  When the Soul was brought to us it had 108105 miles on the odometer. She purchased it from us as a pre-owned vehicle. Kia's powertrain warranty on a pre-owned Soul ended at 60000 miles. If the vehicle was purchased new the powertrain warranty would have expired at 100000 miles. Either way it was out of warranty. The vehicle had open recalls that might have prevented the failure. The vehicle was serviced by the customer and has zero service history at Warner Kia until the tow in. We advised the customer to contact Kia Consumer Affairs to see if any assistance is available to them since they state they did not receive recalls. We are sorry for their motor failure but we are only able to  follow Kia's warranty coverages.

  Warner Kia

  Parkersburg WV

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