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Complaint Details
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Initial Complaint
12/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I didnt commit or order any services from Green Drop, however they performed works on my lawn and sent me an invoice for it.
Business response
02/12/2024
Thank you for your feedback. We appreciate all of our customers and take your concerns seriously.
Our automatic renewal policy is designed for the convenience of our customers, ensuring continuity of service without interruption. This process is outlined at the time of sign-up and has been in place throughout your time with us. However, we understand that preferences and circumstances can change, and we regret that this policy did not meet your expectations in this instance.
As a gesture of goodwill, we have written off the balance associated with the services you did not wish to continue. Please know that it is always our goal to provide clear communication and a positive customer experience. If you have any further questions or would like to discuss this matter, feel free to reach out to our customer service team!
We appreciate your feedback, as it helps us improve and serve our customers better!Initial Complaint
16/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Signed up for seasonal lawn weed treatment in July, assumed that service would start right away, took * weeks for first treatment, very little response to first lawn improvement. Contract did not say number of treatments, turned out to be * or * treatments at most and did not include crack weeds on driveway. When I notified them they said they could upgrade me to next expensive package. Pics showed area that were already weed free, small area of * feet area. BBB complaint is only about major violations, have moved forward to *********** to see if we can let your target audience know about your misleading services.Business response
26/09/2024
Hello ******,
I am sorry to hear about your service concerns and any confusion we have created.
Looking at your account, there was some issues on our end with set up/payment of the sale on June ****. The mistake was corrected on June ****.
The first application was done June ****. The second and third application were completed on July **** and August ****. We normally space the applications out *** weeks apart so your last application of the season will be coming out shortly.
The products we use are regulated by Alberta Environment and we have to follow their guidelines while spraying. The herbicide product we use to control the weeds in a lawn or turf area is not allowed to be use on the non turf areas such as cement pads or rock/mulch areas. Therefore we have a second product which is approved for the rock/mulch ares of your yard. This is why we have different services for the turf and non turf areas.
Lawn packages cover all grass related areas and "Clear Path" covers all non turf areas such as rock/mulch/parking areas.
I hope this clears up your concerns and if you have any other questions please let me know.
Initial Complaint
28/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Incident happened on 2024*******I do not use Green **** services as we are growing organic lawn and garden. Today, when I was not home, they came and applied their chemicals in my yard. When I returned home, I found their sign in the front yard posted upon completion of their work.I am in a total shock.This is the second time the Green **** technician came to my place.First time I was at home and told the technician he has the wrong address. I also followed up and sent email to the company asking to make sure they do not come to my place.I am a cancer survivor, we have pets who stay in the garden. I've spent three years converting my lawn to a field of clover and other ground covers.And today Green **** technician destroyed my paradise. Also, the technician tresspassed on to my property as I did not order or authorize their work.I need help to explain Green **** that they have to stay away from my place.I need to take the dog to the vet to check her health as we let her in to the garden before discovering the Green **** sign. I need help to reimburse the vet cost.I need to go to physoloist as I am witnessing how my beautiful garden is dying in front of my eyes.I feel helpless against this corporation. How can I protect myself? I need an advise as well.Business response
28/06/2024
Green Drop takes responsibility for the error made in servicing this homeowners property. The directions provided to our GreenKeeper led them to this home, instead of our customers home.
Our Branch Manager ******** has reached out to the homeowner and has spoken with her at length - we have apologized, and have created follow up times to assess the property and remain attentive to any damage that *** occur from the service being provided. ******** has also arranged a time to visit today (June **** 2024) to walk the property and have an in person conversation.
We have apologized profusely for the error made, and will continue to work with ******** to ensure that all questions are answered, and all concerns evaluated. Any discussions regarding compensation will occur and be decided between ******** and ********.
Customer response
04/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************Initial Complaint
05/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On November **,2023 I prepaid for my lawn service. $****** was charged to my credit card. I got in touch in March to cancel the service as I was moving. I also explained that the credit card used to pay had been comprised and they would have to send me a cheque. I have had many text messages with Green Drop and they always say the payment is coming. It is now the *** of June and I still havent received this money. They owe me this money and I shouldnt have to wait over two months to get a refund. The house has been sold and the movers are coming next week. This is totally unacceptable and even more so as I am a senior on a fixed income.Business response
06/06/2024
Good Morning,
Our team received a Cheque Refund request on March **** 2024, cheque #***** was cut and issued on May *** 2024, and our bank shows that cheque was cashed on May 2024.
We have reached out to our customer to provide these details as well, awaiting a response.
If more details are required, please let us know and we will be happy to advise.
Initial Complaint
20/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have previously engaged Green Drop for lawn care services. In 2022 we had a disagreement over services requested. They eventually ceased their communications and I was satisfied. I began receiving email spam from them and their affiliated company **** ****. I used the unsubscribe button on the emails they are legally obligated by the **** to have functioning on their emails, but the attempts did not stop the email spam. I replied to one and directed that the communications cease, and advised that I would contact the BBB if they did not. ****/Greenkeeper from their **************** advised on June *, 2023 that he had removed my email address from their system and the spam would cease. The spam from Greendrop and their affiliated ***************** have not stopped despite assurances.Business response
21/07/2023
We have removed the account and email address from our database completely and apologize for any incoonvenience.Customer response
21/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
4 complaints closed in the last 12 months.
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