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          Business Profile

          Cleaning Supplies

          NanoSparkle Cloth

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Cleaning Supplies.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            29/10/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            They used deceptive tactics when billing me, they doubled the price out of nowhere! Advertised buy 2 clothes, get 3 free. One cloth for $12 dollars, two=$24. Then charged me $60 for two and also without my consent, charged me $10.44 for shipping insurance. They are a completely fraudulent company, please take action and hold them legally accountable!!

            Customer response

            29/10/2024

            Full name= **** **** ******

          • Initial Complaint

            23/10/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            seller added charges to order not mentioned in their add then before I could review the order they billed me without seeing the additional charges added

          • Initial Complaint

            03/09/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            They used deceptive tactics when billing me. Advertised one price and charged me another which was doubled. Once the product arrives I will try and return it for a full refund, but I'm sure that will be next to impossible. People need to be warned.

          • Initial Complaint

            19/08/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            They are trying to charge me this money and I did not order extras.

          • Initial Complaint

            03/07/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I just purchased this about 15 minutes ago. I read the reviews, and from what I can read... it's pretty much, to bad *******!!! $71.70... was supposed to be $36.00. You, doubled my costs, out of nowhere! You need to stop this order now, before you put any more time and money into refunding me back, the full amount of $71.70. I am going straight to PayPal next. I look forward to your reply and thank you ahead of time, for it.God bless us all. *************************

          • Initial Complaint

            06/05/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I read their online offer of their Nano Clothes that were supposed to remove car scratches. The price was listed at $11.95 each for two clothes and three clothes free, for a total of $23.90. I selected that offer and processed the order. After I submitted my address and credit card information the amount they were charging me was $60.60. They had a disclaimer that if I had any problem I could email them but the receipt disappeared and I do not know how to reach them. I called my credit card company and I cannot stop the charge but must file a claim against this company later. Then, a little late, I read some reviews of the product and they do not work.

          • Initial Complaint

            06/03/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered 2 nanosparkle Get 3 Free.Have not received my Parcel order Date 21February2024.******************* Sent by *** Transaction ******************* Could you Refund Money Or send new Parcel Thanking You Regards ***** Reading

          • Initial Complaint

            20/02/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered a Nano Sparkle Cloth last November 15, 2023, shipped in November 17,2023. The product does not work! It just scratched my car. It was such a messy, mussy kind of material. The ad looks very nice, improved, great product as shown in pictures with cars treated before and after application. In reality it is very deceiving. It is a ****! It is *****!It states it can be returned if not satisfied but it does not have a returnable address. I have a hard time looking for an address. The web site states this Nano Sparkle is a ****, and multiple customers have a bad and negative reviews on this product. **** ***** **** *** ******* ** ***** **** **** ******* * **** ** ***** *****

          • Initial Complaint

            04/12/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered the nano-sparkle scratch remover product on the premise that it would remove scratches in the paint of my 2017 ****** ******. When I used this item, following the directions on the package, not only did it not remove scratches, it also damaged the paint around the scratches where I had used it. It was also very messy to use and stained anything it touched. To have my truck repaired in those areas where I tried to use it will cost a minimum of $700 - $1,000 because the paint will have to be matched to the gray metallic factory color. In my opinion, this company is promoting a scam and this product should be removed from the market in the *** and ******.

          • Initial Complaint

            19/05/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered buy 1 get 1 free NanoSparkle cloths for $29.95 plus shipping, Additional costs were $3.95 shipping and taxes and fees $2.72 totaling $36.62. I am returning them because not only did they not work, they damaged the paint finish on my car. I am asking for a full refund to include my purchase price, shipping and taxes and costs for returning the items. Return shipping costs, $4.85.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Vancouver, BC V6G 1C9

          Visit Website
          (205) 662-2633

          Customer Complaints Summary

          13 total complaints in the last 3 years.

          8 complaints closed in the last 12 months.

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