Complaints

• Initial Complaint

  12/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was experiencing issues with the transmission/engine. My usual garage was not available for a week or more so I took it to other location. They informed me that there was outstanding recalls so I took it to KIA dealership. At Winnipeg KIA, they told me I would be charged for a diagnostic, regardless of if it was caused by outstanding recalls or not. I reluctantly agreed because I needed my vehicle. The next week, about 5-7 days later, I was told by employee Garrett, there was black fluid in my transmission. They informed me that might be the problem. They then told me a new transmission from Korea (home manufacturer country) would cost $******. Or I could try a refurbished one from Toronto for $****** They never told me why the transmission was broken (it wasn't), all they tried to do was have me agree to those outrageous prices. They didn't offer me any complimentary vehicle to begin with. And if I had chosen one of those options, the car would have been gone weeks or months. T*** *** ** ********* ** ****** ** ** ** **** **** ****** ** ** *** ****** *** ****** *** *** **** *** ******* ******* **** ***** **** *** ********** ** ********* ** **** ******** *** *****. After gathering the vehicle and paying for the diagnostic, I took it to my usual garage where they simply changed the fluid, ** * ***** **** **** *** ********** **** ******** **** The car is now working fine with same transmission. To say that I am less than impressed with the dealership is an understatement. **** *** * ********** ******* ** * ****** ** **** * *** **** *** **** **** *** 

  Business response

  13/11/2024

  To the BBB,
  Thank you for bringing this to our attention.
  In regards to Earl **** and his recent visit here to Winnipeg Kia, let me take this opportunity to share our account of the transaction with this customer.
  
  
  The Service Advisor, Garett, recalls the encounter being very friendly and polite in person, with the customer asking follow up questions in regards to the repair and the 2 quotes for a replacement transmission were given. A few days later the customer then sent very rude text messages to us in regards to our follow up process, ** ***** *** **** ***** ** ******* * ******* ** ******* ***** * ***** ******** ** **** ****** ****** ** * *********** * **** *** *** ***** **** *** *** ****** ** **** **** *** **** ******* * **** *** ***** ** *********
  In respect to the repair quoted to the customer. We here at Winnipeg Kia in our professional opinion, this vehicle did not warrant a simple fluid exchange as our findings during our diagnosis indicated internal transmission failure. The fluid exchange performed at another repair facility is most likely a temporary repair. At the dealership level we hold ourselves accountable for the long term when we complete a repair. We are not interested in band aid solutions, what if the vehicle failed again 6 months later - the customer would expect a whole assembly at that point?
  
  
  We presented the customer with an option that would solve the problem, not a temporary solution that could only work for an undetermined amount of time. Our quote was for the repair that is actually needed for the vehicle. This quote and diagnosis report comes from a Kia factory trained technician with over 10 years master experience here at our dealership. I myself as a red seal tech with over 24 years experience with many brands also confirmed this diagnosis, as burnt fluid with metal fragments and clutch material present, shows premature internal transmission failure. 
  
  At no point did Winnipeg Kia want to upset the customer, or in any way convey to the customer that we did not wish to repair the vehicle, or simply push them into buying a new vehicle.
  
  
  ******** ** a full copy of the invoice with the full diagnosis report given to the customer. Customer has not visited our establishment since 2019 and have no service history to indicate what maintenance had been previously done to the vehicle.
  
  

  Customer response

  18/11/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  I just want to quickly state I am confused by KIA's reply in regards to the employee mentioned (the service person contact). To be clear, everyone was professional and courteous and any implications by me that he wasn't, or was improper, is incorrect and I apologize for that. Perhaps I could have been more clear in my complaint but he was fine.

  Another issue I want to clear up is that there were 3 part recalls attached to the service. I wasn't allowed a complimentary car or any other services, even though the recalls weren't my fault. I also wasn't informed as to exactly why the transmission was failing in the first place. Similar to the person that sent back the response, he and the service person never bothered to mention why, or if the transmission failing was due to the recall parts. Even with 24 years as a red seal technician, they just can't seem to mention why the transmission had the issues.

  Regardless, the notion that the transmission will fail eventually and that the only option is to buy a new or refurbished one is ridiculous. **** ** ********** ** ****** * ***** *** ******* ******* *** ****** **** *************. Being forced to pay $***+ dollars I would have expected they could at least inform me why it happened in the first place, but that never happened. Instead, all I was told either pay roughly $**+ for a refurbished one or $***+ for a brand new one. My own mechanic's assessment along with the whole lack of transparency and everything else lead to me not feeling good about the whole thing. *** *********** ** ******* *** * **** ********* ****** ** * ***** **** ****** *** * **** *** 

  *** *** ***** *** ******** * **** ** ***** ********* ******* *** *** ******** * ******** **** *** *** ****** * *** ***** ***** *****

  Sincerely,
  
  Earl ****

  Business response

  21/11/2024

  We appreciate the apology from the customer about their remarks and the feedback on how we can treat customers better, when relayed in a respectful manner.
  
  Following up on the customer's concerns regarding the recalls. Alternate transportation is offered to the customer in the form of a courtesy shuttle, nowhere is there a promise that Kia or the dealership is responsible for a loaner vehicle, nor was one ever offered or promised to the customer. Therefore we at the dealership are confused as to why this is now an argument point from the customer. The recalls are clearly explained in the letter mailed from Kia Canada to the customer advising them of the recall and the steps required, in person when they arrive for their appointment, and in the paperwork provided to the customer, *** ** *** ** ********** The transmission recall that applied to Mr. ****' vehicle had to do with the lock out control only, not to the transmission's actual operation and is not related to the complaint.
  
  As for the comment of the transmission failure, as this is the customer's only visit here for this concern, we can only report that in our opinion the transmission has internal failure. This can be due to lack of maintenance, which under severe service in northern climate is 96000 kms. Winnipeg Kia has no history of ever being performed at our location for Mr. ***** vehicle. What caused it would require further disassembly and diagnosis, which at this time would not be an economical option as the parts have already failed (indicated by black transmission fluid and burnt fluid smell that we have already reported) and replacement is strongly recommended. 
  
  We did not force the customer to pay $*** for diagnosis. The diagnosis process was clearly explained to the customer and signed off on by Mr. ****, authorizing the time and dollar amount to perform it on the vehicle. 
  We at Winnipeg Kia disagree with the lack of transparency as we did report to the customer our findings and viable options, that are in our professional opinion. Again, the customer is never forced to take our word for it and is always welcomed to a 2nd opinion. 
  
  Unfortunately it seems Winnipeg Kia and the customer have reached an impasse in this situation, which is unfortunate. Winnipeg Kia always strives to deliver exceptional customer service and expert diagnosis. It seems we were unable to deliver on the customer's expectations. At this point no refund would be offered as the customer did authorize and sign for the diagnosis fee upon dropping the vehicle off for the service appointment.

• Initial Complaint

  06/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In June, I placed an order for a Kia Seltos and made a deposit payment of $*** CAD. Unfortunately, due to unforeseen financial and family reasons, I had to make the difficult decision to cancel my order. I initially contacted the dealership, Winnipeg Kia Unit 400-1717 Waverley Street, and engaged in discussions with Wally ****** (General Manager), Michael **** (Sales Manager), and Cong **** (Product Specialist) regarding the cancellation process. To my disappointment, and engaged in discussions with Cong **** (Product Specialist) regarding the cancellation process. Cong **** initially informed me that a partial refund of $*** CAD for the deposit could be processed, but upon providing my credit card information as requested, there has been no further communication or resolution from the dealership. In response, I requested either a full refund of the $*** CAD or a refund of $*** CAD, with the remaining $*** CAD credited towards future purchases at the dealership. Regrettably, I have not received any further communication or resolution from the dealership despite multiple attempts to reach out, including phone calls, text messages, and visiting the dealership in person. My experience with this dealership falls short of these expectations, leaving me both frustrated and disappointed. I am seeking a fair and equitable resolution, which includes either a full refund of the $*** CAD or a refund of $*** CAD with the remaining $*** CAD applied as a credit for future Kia vehicle purchases. I hope for a prompt and satisfactory resolution to this matter, and I respectfully request your immediate attention to this complaint. ** ******* *********** ** ****** ** ** *** **** *** ********** ****** ** *** ******** ** ******* ** *** ** ***** ******* ** ***** ****** *********

  Business response

  06/10/2023

  We have refunded the $*** the customer requested today. We hope this resolves the complaint.

• Initial Complaint

  21/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Aug. 18th 2023, I had my oil changed at ******** ***** they advised me that there was oil leaking from the Oil Pressure Switch and there was an extended warranty for that particular issue announced by Kia. I should check it with a Kia Dealership to see if it would qualify under the extended warranty program. I did this on Aug. 28th 2023. the service adviser (** ********) that it would need to be inspected by a mechanic to see if it qualified for the extended warranty program, if so there would not be a charge for the inspection, if it did not I would need to pay the fee of $******. The inspection report came back as not meeting the extended warranty and I would need to pay the cost to do the diagnostics, which I did. On Aug. 28th 2023 I received an email from ** ******** that the replacement of the Oil Pressure Switch would be covered under the extended warranty program at no cost. On September 20th 2023 I returned to have the Oil Pressure Switch replaced. This was performed at no charge. I then asked for a refund for the $****** that Winnipeg Kia charged me to determine if it would-be cover under the extended warranty. The Service Manager (* ****) refused to do so claiming that I was already reimbursed for this by ******** ****. I have not been reimbursed in anyway by ******** **** (or anyone else) in relation to this issue. Work was done on the oil filter housing by ******** **** but it had no bearing on identifying if the recall on the oil pressure switch qualified for the extended warranty. Thank you for your assistance in this matter.

  Business response

  26/09/2023

  Hello,

  This customer had scheduled a visit with our facility to perform an inspection on their vehicle for an oil leak. This leak being noted by a different shop they had serviced at, being ******** ****. The customer was instructed by them to visit our store to seek warranty (extension policy past factory warranty) for a leaking oil pressure switch. Upon write up of this customers work order we told them that if there was any unrelated damages, inspection/diagnosis that was not related to the extension, then they would be liable for diagnosis charges(as this would not be claimable under extension/replacement from KIA Canada) or any related repair, which was understood AND authorized. After completion of our inspection we had found that the oil filter housing (completely unrelated to the campaign) was damaged/cracked, we noted that on this inspection for an oil leak it was determined from this unit, as well as the oil pressure switch. The technician had to verify the damages to the filter housing and perform inspection/test of the housing to verify if this was the source of the major leak, which it was. We had instructed the customer to contact ******** **** as clearly from their previous visit they had broke his housing and were trying to say the leak was coming solely from the oil pressure switch. The customer had then returned to ******** **** and had their oil filter housing replaced, at no charge by ******** **** and the customer returned to our store and we had their oil pressure switch replaced under the KIA Canada campaign at NO CHARGE to the customer. Our repair was completed 23 days after original inspection at our facility, at this point the customer had requested a refund for the inspection/diagnosis that was performed. I had re-stated the fact the technician verified a non-warrantable or campaign applicable defect, which we outlined for them. With our advisement the customer had that said damaged part (being the oil filter housing) replaced by ******** **** for NO CHARGE. I denied refund as the repair quoted/advised was not a campaign part, we did still complete the campaign for the pressure switch and did not charge a second diagnosis for verifying leaks after campaign was performed. I feel we are well within the right to deny refund as the component that was the major leak was not related to a KIA Canada bulletin and also acknowledged by both the customer AND ******** **** as damage/misuse from ******** ****. This customer was wanting re-imbursement for a diagnosis after repair was completed by another facility at no charge to them. The customer has very little service history with our department and requested refund only to recover costs that were caused by a completely different facility. 

   

  Regards,

  Brandon ****

  Customer response

  27/09/2023

   
  Complaint: ********
  
  I am rejecting this response because: Kia’s response puts focus on the issue of the oil filter canister, **** ** * **** ******** ** **** ** ***** ** *********** **** *** ** ** ******** ** *** ********** ** *************  The work order clearly states that I wanted the Oil Pressure Switch checked to see if it qualified for the extended warranty, did not request that they examine the entire car for oil leaks.
  The oil filter canister was an issue between me and ******** *****
  The statement by Kia that “The customer was instructed by them to visit our store to seek warranty (extension policy past factory warranty) for a leaking oil pressure switch. Upon write up of this customers work order we told them that if there was any unrelated damages, inspection/diagnosis that was not related to the extension, then they would be liable for diagnosis charges (as this would not be claimable under extension/replacement from KIA Canada) or any related repair, which was understood AND authorized.” Is false as I was not informed about this” nor does it state anything like this on the work order.
  
  Sincerely,
  
  Henk *****

  Business response

  28/09/2023

  As per the original complaint, the customer acknowledged and understood that if diagnosis of his issue was not covered (related components only covered), then diagnosis would be required to be paid. Our facility had diagnosed the oil leak as requested, unfortunately the oil pressure switch was not the only concern. This being the case diagnosis would be applicable to verify the leak locations. The work order was signed with authorization to these inspections, * **** ******** * **** ** **** ***************** ** *** ********** *********** *******. We performed the inspection as stated on our work order that was signed at both write up and pick up. The original concern lines were as follows: "CUSTOMER REPORTS: HAS AN OIL LEAK - WAS TOLD FROM ANOTHER SHOP IT'S THE OIL PRESSURE SWITCH - CHECK AD ADVISE", the follow up line "4" on the same work order was "DIAGNOSITC FOR REPAIR. AUTHORIZATION OF 1 HOUR $****** FURTHER DIAGNOSTIC WILL REQUIRE AUTHORIZATION". Our facility had only charged the diagnosis that was signed for, as the concern was for an oil leak with suspect to oil pressure switch from another facility, we inspected to verify the cause(s) for this leak. We had confirmed the switch, which was replaced at no charge. The other leak being the filter housing that we had to verify condition and source of leak being that component. Our inspection was able to verify damages to a unit that ultimately was replaced and covered by Canadian tire. We performed a thorough inspection with relation to the customer concern of having an oil leak and was able to get the affected components replaced. The diagnostic fee's were completely justified and I see no reason for refund as what was performed was exactly what was discussed and authorized.

   

  ****** *** **** ***** ********** *** ********** **** ***** *** *********** ******* ** **** ** **** ** ******* **** ********* ** ******** ******* **** ** **** ** ******** 

  
  Regards,
  Brandon ****

• Initial Complaint

  05/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2017 Kia Forte engine seized on June 6, 2023. I had the vehicle towed to the Kia Waverly Dealership. I paid for a diagnostic, which confirmed the engine seized. This should be covered by the extended engine warranty as a result of a class action lawsuit that found Kia and Hyundai engines to be faulty. Kia requested proof of recent oil changes, which I provided from the last 6 months. Kia is now refusing to honour the extended warranty without proof of oil changes for the car's entire life. Six years worth of oil change proof is an unreasonable and impossible task. When I asked the dealership if anyone has been able to provide this much proof of maintenance, we were told "no". In lieu of providing six years worth of proof of oil changes, I was told I would need to pay $*** out of pocket for an engine tear-down (on top of the diagnostic fee) to prove I have maintained the vehicle. If the vehicle is found to be covered by the warranty, none of these diagnostics are refundable. I am being asked to pay a large amount of money out of pocket to prove that this engine failure is not my fault, when Kia should be honouring their extended warranty. I have now been 26 days without a vehicle, most of my calls to Kia go unanswered, or takes days to get a return call.

  Business response

  06/07/2023

  Hello,

  This customer had their vehicle brought in to our service station for the noted concern in their complaint, we did try to start the vehicle and it did not turn over. We as a store have to follow processes set by KIA Canada and our technical assistant services. We can proceed with repair once the vehicle is diagnosed as faulty under the parameters set by KIA Canada for warranty extension replacement, this particular case we have no maintenance records for 6 years for a vehicle with just under 126,000km. In order to protect our store from audit concerns being that an engine replacement being replaced with no proof of maintenance over the life of the vehicle could be the cause. Without records I can not approve replacement or further action under extension without a form of proof showing the engine was maintained and in good operating order prior to failure. This is where the further diagnosis of basic engine tear down to prove no lack of maintenance being either from sludge build up or low/poor oil pressure from incorrect oil changes. After we can perform this tear down and take photo's for documentation (which would have to be at customer expense since no maintenance records are available) we can proceed with filing the technical assistance case and verify if engine qualifies for warranty extension replacement. Diagnosis fee's for a vehicle with no maintenance records would unfortunately have to be at their expense as that would not be covered past the vehicles regular warranty (5 year/100,000km). If approved under extension then parts and labor for engine replacement would be covered by KIA Canada and only the tear down and diagnosis would be paid at customer expense. We sympathize the situation for the customer but we cannot assume responsibility on the customers behalf from not having a track record for their maintenance performed on their vehicle as well as having very little service history with our store to work with. The customer has approved the cost of tear down currently and we are currently proceeding with the process to determine condition and submit for any coverage that is applicable to the extension campaign. 

  Thank you,

  Brandon ****

  Customer response

  07/07/2023

   
  Complaint: ********
  
  I am rejecting this response because: It was mentioned a couple of times in the business's response that no Maintenance records were provided, which is not true. Over one year of Maintenance records were given. It isn't resalable for six years of oil changes to have recorded mileage and oil use filed away for a paternal engine deficiency. It was told to the business that dates of the oil changes could be given (could go through six years of bank statements and find withdraws) but was told mileage would also need to be recorded over the six years of records. I do not believe it is resalable to assume consumers would have and hold this information over 70 months. If the engine is shown to have seized due to Kia's known malfunction, I don't not believe the customer should be liable for extra diagnostics on top of the diagnostics already paid for and preformed. 
  

  
  Sincerely,
  
  Chad ****

  Business response

  12/07/2023

  Hello,  
  
  We have not received any maintenance records for the vehicle as of yet.  Proof of maintenance is a standard set by most brands.  In the owners manual it states that proof of maintenance is required to be kept. (This would be for the duration of the vehicles lifespan use) This is from KIA Canada and provided in the manual for every vehicle they have.  Accessible online if hard copy not available.  Maintenance records (or adequate proof from tear down and inspection required if not available) by our KTAC( KIA technical assistance) was also stated, even when applying under this bulletin.  We have approved replacement under the bulletin with parts and labor being completely covered for replacement.  Only tear down to be covered at customer expense.  Customer was notified of update and will be contacted when job is completed.  
  
  
  Thank you, 
  Brandon ****

• Initial Complaint

  29/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 2018 my husband and I bought a 2017 Kia Sportage, top of the line model. The minute we drove it off the lot to take it home there were error messages. They fixed it and again took it home, error messages came up. They offered us a free extended warranty to December 2023. Since then the vehicle has been in the shop numerous times, in spite of us regularly maintaining the vehicle. Most recently, since March the engine light keeps coming on, they fix one thing, engine light comes on again, they fix another thing, engine light comes on again. It is absolutely ridiculous. The repairs are so serious they are replacing the engine and now other parts. Every time the vehicle goes in they don't repair it properly and another part needs to be replaced. Every part needed has to get approval from Kia Warranty which results in 7-10 days wait, then another wait for the part and so on. This is not a supply chain issue as the part is always somewhere in Canada, this is a lack of urgency on the part of Kia and we are told to just be patient. They have practically re built this entire vehicle! But we need to be patient. It is putting undo stress on us, and they don't have a loaner vehicle. **** ***** ***** no sense of urgency. We were also told that we should be grateful they gave us this extended warranty? ******* car had issues the day we drove it home *** ** ****** ** ********* ***** *******

  Business response

  01/06/2023

  Hello,

  The customers frustration is understandable and we are working with them to try and give the best result we can while also still following our mandated process by both KIA Canada and the extended warranty provider. With the concern of their engine light coming on after each service there was a specific bulletin related to the codes and conditions the customer was experiencing. As per KIA Canada's guidelines and procedures we proceeded with repair as instructed and to monitor concern if it were to come back on. The process was first to perform an engine computer software update and monitor if returned ******** ***** ********** Engine light returned, as per KIA Canada next process was to replace engine Knock sensor(******* ***** *********. The third visit was nearly 2 years from the previous ******** ***** ***** ********** *** ****** *********** ******* ***** ***** **********), the last visit from ***** as mentioned requried replacement of the engine assembly, this last repair being the 3rd required in the diagnostic and bulletin tree as outlined by KIA Canada.  All 3 of these services were covered by KIA Canada at no charge to the customer, the current visit which still has an open invoice ** ***** * *** *** **** ** ****** ** ** is still in process requires replacement of their catalytic converter assembly (covered by emissions factory warranty). We are currently working on getting a turbo assembly covered by their extended warranty but due to the costs of the repairs the estimate requires review and authorization from that warranties supervisors. They have responded to us to have the vehicle returned and further pictures be taken to acquire any authorization before repair can be complete. We at Winnipeg KIA have not at any point tried to push the customer away but to work the best we can with them to have their problems resolved with the least or no cost put on them. We fully understand the frustration with larger repairs but we cannot proceed with any repairs further until we follow the necessary processes set by the companies we work for and with. We have followed our processes in a timely manner with the most attention and priority we can for these customers. We have completed all process as directed and will continue to do so as we have. We want to provide the best for them as we do all our customers and understand their frustrations through the matter. This is not a defect of craftsmanship or work as the engine issues were a known problem from KIA with corresponding technical bulletins and recalls/warranty extensions where applicable. We claimed and performed work as directed by KIA and would not be able nor would we proceed any other way as that is what we are mandated to do. We hope you understand our side as we have paths and replacement procedures we are required to follow. Thank you for taking the time to review our information and hearing our side of this unfortunate situation. If any further information is required to move forward please do not hesitate to reach out at my direct email address below.

  ****** ****************************

  Regards,

  Brandon V***

• Initial Complaint

  03/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a letter from KIA informing me there was a recall and I should take my 2012 KIA Rondo in for recall parts replacement. I did so on September 20. They state they replaced the Cannister and did an update on the sensors. We experienced no trouble with the car prior to this appointment. Immediately after, on leaving the premises the "check engine" light began flashing. Then I noticed that when stopping at a light, the car shook in what I call "shuddering". I brought the car back that day. They spent about an hour with it and then said some wire had been loose and they had fixed it. On the way home the same things happened, with the "check engine" light and the shuddering. The next day, Sept. 21, I returned to KIA with these complaints. This time they took 4 hours and stated they ran tests related to the "check engine" light. They told me the car had failed a "bearing clearance test" and I now need to buy a whole new engine. I believe they caused a problem when doing the recall work, as there was nothing wrong with the car prior to that appointment. They want me to buy a new engine! The problems as above are now ongoing.

  Business response

  03/10/2022

  ********** *****

  We acknowledge that you visited Winnipeg Kia's service department initially on 09/20/2022 for 2 recalls that required completion from Kia Canada. One of the recalls that was performed is a knock sensor detection update. The purpose of this update is to have the knock sensor in the vehicle recognize and alert the driver of excessive engine noise before connecting rod damage occurs. This recall was released and has been available for completion by any Kia dealer since April of 2021. Once this recall is performed, it would provide 10 years or 200,000 km (whichever comes first) of extended engine warranty coverage, if certain concerns were to arise. The start date of this coverage is the warranty start date of the vehicle - the Rondo in question being December 9th 2011. Meaning it's extended engine warranty coverage ended December 9th of 2021.

  As stated on the recall letters, they require immediate attention and performing them in a timely fashion is of the utmost benefit of the vehicles owner, for safety and coverage purposes. If the knock sensor detection update was installed prior to the warranty extension ending in December 2021, it would have likely recognized the engine was failing and would have still been within warranty parameters for potential engine replacement coverage. 8 months passed between the recall being released and the extended warranty expiring on the Rondo. From what we can see, Kia Canada has the current owners correct information (the same contact info referenced in this complaint) since November 2018, meaning the recall letters would have been communicated to the correct and current vehicles owner when released. This is also proven as the complaint references they received a recall letter.

   No actions of Winnipeg Kia has caused this result. We are simply following the parameters our manufacturer Kia Canada have set. We are mandated by Kia Canada to run a check and perform every outstanding recall on every vehicle that runs through our service department, otherwise we face serious repercussions. These recalls were what the vehicle was brought to us for, they were not added after the fact. We believe the vehicles engine has been failing for some time and now the owner has applied the recall to recognize this failure, the vehicle only now can alert the owner and ourselves for connecting rod bearing clearance testing.

  Unfortunately there is nothing we can do at a dealer level, as this far exceeds our authorization to further extend coverage. We encourage the customer to reach out to Kia Canada directly and see if they would consider covering this concern. They can be reached at ************** (Monday-Friday, 8:30am to 6:30pm., Eastern Standard Time) or *** *****************************

  Please let us know if you have any questions, comments or concerns. 

  Customer response

  04/10/2022

   
  Complaint: ********  
  I am rejecting this response because: I believe that KIA should extend its warranty. Failing that they could at least do the repairs which they estimate at $7,000 for half of that price, at $3,500. including parts and labour
  
  Sincerely,
  
  Gloria ****

  Business response

  07/10/2022

  Gloria,

  As we stated previously, there is nothing we can do at a dealer level, as this far situation far exceeds our authorization to further extend or discount coverage. The warranty extension parameters are set by Kia Canada, not Winnipeg Kia. 

  Winnipeg Kia did not cause your engine to fail, you brought the vehicle to us with authorization and we simply performed an overdue recall required by Kia Canada on your vehicle, which is now recognizing the vehicles engine issues are acknowledging them when the vehicle is running and being driven. We believe the engine had been failing for some time, this recalls purpose is to recognize this failure and alert the driver, which is exactly what it is doing.

  This engine failure and the expiration of engine extension coverage is where the issues lie - both are out of the control of Winnipeg Kia and it is unfair that our business directly receive this complaint.

  Again, we highly encourage you to reach out to Kia Canada directly and see if they would consider covering this concern. They can be reached at ************** (Monday-Friday, 8:30am to 6:30pm., Eastern Standard Time) or via *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩