Complaints

• Initial Complaint

  11/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  The telemarketers have been phoning 2 -3 times a day, they have also been told repeatedly to stop phoning. As of this morning they have been advised if they phone again I will be taking legal action against them *** ********* ********** *** ******* *** *********** ********* 

  Business response

  17/10/2022

  Every year since 1944, Numeris has contacted Canadians to collect broadcast measurement information such as radio listening and TV viewing. By providing important audience and consumer behaviour information and intelligence, we enable Canadian broadcasters to deliver relevant, high-quality programming that meets the needs and wants of Canadians. Your household was randomly selected to participate and our telephone calling system attempted to reach you to provide information about what we do and to conduct a brief survey.
  
  Numeris maintains its own internal Do Not Call List and quickly responds to requests from individuals who do not wish to be contacted by our organization. Individuals who wish to be added to our internal Do Not Call List may make this request with our Telephone Interviewer at the time we call, via email ***************, through our website https://numeris.ca/have-a-question or by calling us toll-free at 1-800-214-5226. 
  We received your October 9, 2022 request to be added to our Do Not Call List. We can confirm that it was immediately removed from our survey calling and added to Numeris' DNC list (Ref # *******).
  
  We apologize that our calling caused any inconvenience.
  
  Sincerely,
  
  Numeris

  Customer response

  17/10/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  07/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Will not stop calling, even after telling them multiple times that I’m not interested and to stop calling. ********** **** ******** ** ***** ******* ** *******

  Business response

  12/10/2022

  Every year since 1944, Numeris has contacted Canadians to collect broadcast measurement information such as radio listening and TV viewing. By providing important audience and consumer behaviour information and intelligence, we enable Canadian broadcasters to deliver relevant, high-quality programming that meets the needs and wants of Canadians. Your household was randomly selected to participate and our telephone calling system attempted to reach you to provide information about what we do and to conduct a brief survey.
  
  Numeris maintains its own internal Do Not Call List and quickly responds to requests from individuals who do not wish to be contacted by our organization. Individuals who wish to be added to our internal Do Not Call List may make this request with our Telephone Interviewer at the time we call, via email ***************, through our website https://numeris.ca/have-a-question or by calling us toll-free at 1-800-214-5226.

  Please note that we do not have any calling history for the telephone number ************** that was provided in the complaint. If the telephone number that you would like added to our Do Not Call List is different than the one that was provided to us, please contact Numeris or myself directly with that information. We can add that telephone number to our DNC list and provide a reference number.
  
  We apologize if our attempt to include you in our survey was not a positive experience.
  
  Best regards,
  
  Numeris

  Customer response

  12/10/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  this ******* company gives the same response to everyone.

  They continue to call, and the last time my husband asks to speak

  ti a supervisor and was hung up on.

  **** ******* ***** ** ** ********* 

  
  Sincerely,
  
  ***** ******

  Business response

  13/10/2022

  We do apologize for being hung up on and for the difficulty you described in getting removed from our survey. We are sorry that this happened.
  
  If you provide your telephone number - the telephone number at which we called, we can have it immediately removed from our calling system and added to our Do Not Call List.
  
  We would also be able to do the appropriate follow up with the employee(s) with whom you spoke, to ensure it does not happen again.
  
  Thank you,
  
  Numeris

• Initial Complaint

  25/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This company won't stop calling me: Numeris, a research survey company in Richmond BC. I have had two calls a day for the past 6 days. Each time I have asked them not to call me again. To put me on their do not call list. They won't stop calling me!

  Business response

  26/08/2022

  We apologize if our attempt to include you in our survey was not a positive experience.
  
  Every year since 1944, Numeris has contacted Canadians to collect broadcast measurement information such as radio listening and TV viewing. By providing important audience and consumer behaviour information and intelligence, we enable Canadian broadcasters to deliver relevant, high-quality programming that meets the needs and wants of Canadians. Your household was randomly selected to participate and our telephone calling system attempted to reach you to provide information about what we do and to conduct a brief survey.
  
  As a market research firm, we are not part of the National Do Not Call List, however Numeris maintains its own internal Do Not Call List and quickly responds to requests from individuals who do not wish to be contacted by our organization. Individuals who wish to be added to our internal do not call list may make this request with our Telephone Interviewer at the time we call, via email info@numeris.ca, through our website https://numeris.ca/have-a-question or by calling us toll-free at 1-800-214-5226.
  
  We noticed that you did not provide a telephone number in the Better Business Bureau complaint. If you could provide the telephone number at which we have called you, we can remove it from our calling system, add it to our Do Not Call list and provide you with a reference number.
  
  You mentioned that you had asked our Telephone Interviewer to add you to our Do Not Call list. We apologize that it did not happen at that point and we will follow up on this directly.
  
  Sincerely,
  
  Numeris
  

  Customer response

  29/08/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  There were six calls from Numeris. I asked each of the callers to put me on the DO NOT CALL LIST. Obviously they did not do this as the calls kept coming daily. They called twice on Sunday. Each time I said don't call me anymore, so the company's assertion that all I had to do was tell the interviewer I did not want to participate or be repeatedly called every day for five days in a row is incorrect. I did ask six times and the calls continued. * ***** **** *** *** ***** **** **** ******* ***** ** ******** ***** **** **** *** *****
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩