Business Profile
Appliance Repair
Appliance Repair Experts CorpHeadquarters
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Complaints
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Complaint Details
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Initial Complaint
17/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hello, I had an issue with my washing machine on June 19th 2024 and I found the website: "*********************************". ** ****** ***** ** ***** ** I filled out their inquiry form online. In a few hours, I received a call from someone claiming to be the rep for the agency. I booked an appointment over the phone for a tech (**** ********) to come over and fix my washing machine. The tech came over as planned and saw it was stacked with my dryer - so he said he cant fix it as he needs to get someone to help him. I reached out to him the next day (August 20th 2024) and asked about the estimate. But from the conversation I had with him (******** ****), it seemed a bit strange to me that he was asking me to instead hire one of his friends for the work as hiring through the company would be expensive. I didnt respond back. Now, it seems that they are asking for around $150 for the visit. I called the company again on August 20th 2024 @ ###-###-####, to check with them if it is indeed them or a spam. The reason I got worried is that they sent me an email impersonating a collection agency in USA ********* ****. The email looks strange with various fonts and it came from the email id associated with the same company name and not from the collection agency, as the email signature suggests. Upon further investigating their website, I realized that everything on their website is a picture *** **** *** ******* ******* **** *** **** ****** ****** ****. I reached out to them on the same day (Aug 20th 2024) via their toll-free line and asked them to connect with one of the listed team members on the website. They hung up and called me from a different number and instead started asking for money. I did not receive any communication from them until today (Oct 17th 2024). They sent an email form a collection agency - not sure if it is real collection agency or not - again threatening to report to the credit agency about non-payment of a service, which by the way I never got.Initial Complaint
17/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I called a business called Appliance Expert and Repair, ***** ** *** **** *** *** **** * **** ** *** ******* * ******** I asked for a service call out and then they sent a confirmation text and email from a DIFFERENT COMPANY *** which did have BBB complaints. I phoned them and texted and emailed immediately (within 10 minutes of my original call to the company, I have proof of this in text)) to cancel the appointment. I explained explicitly and several times that I wasn't going to pay it because of *** **** ** using a different name then advertised. And because it was unreasonable that they'd still enforce a policy of a cancellation fee. I received a notice today that my $100 fee for cancelling the appointment went to collections. This is for a service that was never received. And I explained to them I wasn't comfortable with their business coming ***** **** *** * *** ***** They won't stop ********* *** but I have proof that they never came to my house and as I said, proof of the interaction with them around the immediate cancellation.Initial Complaint
17/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 8/12/2024, **** from Appliance Repair Experts charged me 824 dollars for a future refrigerator repair service. He never came for the repair. He finally called, said he was sorry and would pay us in full, of 824 dollars within 2 weeks. It's over 3 weeks now. Can't reach him by phone or text ** *** ********. * **** ***** *** ***** *****Initial Complaint
31/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I put in an online request on July 10th in the evening because the hinge on my fridge was broken. Got a call back and was told ******* would come on the 11th, which he did. He told me the hinges needed to be replaced on the fridge door and suggested that although only one was broken both should be replaced. Said he would come back either Saturday or Monday and sent me the invoice for half of the estimate which I paid.($218.73) Never came or called to let me know that he wouldn’t be there. After a few more days I contacted the company and they had him call me. Told me the part wasn’t in yet but he would contact me as soon as he had it. It’s now been almost 3weeks since the first visit. I have tried contacting the company and texting ******* but ….crickets. I would like my deposit returned, I'm willing to forego the $89 fee they told me would be charged for diagnosisInitial Complaint
15/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Called appliance repair expert (************) for a non working freezer full of food on the W/E. Technician showed and scrolled through his ****** to find possible problem, told us we need a new compressor or a new freezer. After the W/E we called the frigid air freezer company technician now available who fixed a simple fan belt freeze up problem. We contacted appliance repair to request money back for non service and faulty diagnosis, company will not return calls or emails. *** ******* ** **** ** ********** ****** ******* *** ********. We want our money back. Non service, wrong diagnostics.Initial Complaint
28/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In April 2024 we called about a loudly squealing dryer. We told them it was old, but still wanted to have them diagnose the issue. Once the diagnosis was done, we were give the option to repair the problem, which we agreed to. Parts were ordered and upon completion of the repair we were told there was no warranty, and we were not issued a receipt. A couple of days after the repair, the dryer started squealing again. We contacted Appliance Repair Experts and spoke with the manager, who read the service notes to us, indicating that the inside of the dryer was 'sketchy'. We were not told the state of the dryer when diagnosed, which would have changed our decision to repair. The manager said he would investigate and contact me, but that did not happen. I sent in an email complaint, and still no response. If we had known the state of the dryer before the repair, we would have declined the repair and simply bought a new dryer, which we ended up doing anyway because the old dryer was likely unrepairable. * ** ***** ** ******* *** ******* **** ** ****** **** ******** * **** *** ** ***** ******** **** **** ****** *** **** * ** ************ **** ** ****** *****Initial Complaint
18/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to the website to book a repair for a small ********** refrigerator in June 2023. The repairman came and diagnosed the unit as needing a new compressor. I paid him $980 for the new compressor, visit and repair, and he never returned. I emailed the business on July 17th asking for the contact information for the technician. No reply. I finally reached someone on the phone, and they said they would contact the tech. He did not get in touch, so I emailed again on Aug. 2. Again, did not get a reply. After many disconnected calls, in September I reached someone, who gave me the technician's phone number. Since Sept. 29, I have texted him nine times and called him once. He repeated says he will come and does not come. Today I tried again to call the business to get a refund. Every call is disconnected. * ******* *** **** ** *** ******** *** ******* *** **** ** * **** **** **** ** **** ** *********** **** **** ***** I am happy to answer any specific questions you have. I am not interested in repair with this business. Thank you very much!Initial Complaint
11/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I called this company regarding service for my washing machine. I said at the time that I would call back because I needed to confirm my schedule at work. I cancelled the appointment and was told that there was a cancellation fee that would be waived ONLY if I provided a 5 star google review. For a service that never happened. I refused, and the agent then threatened to send my contact details to a collection agency. Then I received 4 phone calls, 2 emails and three text messages (I saved them all), asking me to contact them for a “special offer” to resolve my issue. Today - I received an invoice for $100 for a service call that never occurred. ******** ******** ********* *** **** ****** ******* **** ********* *** **** ********** ** ******* ***** To resolve this issue, I would like a formal acknowledgement that no service occurred and I do not owe them any money at all. Thank youInitial Complaint
29/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
When I booked the appointment they told me that I had to pay for the service call but if I went ahead with the repair, the service call fee would be waived. I asked, "What if you don't have a solution to my problem?" The guy said, "Don't worry — we always do." The technician came and inspected my dryer and said we simply had to order a new part. He gave me a reason as to why I needed to pay for the part in advance. **** ******** ****** **** **** * *** **** *** I paid for the service and the part. When I didn't hear back from the technician within the timeline he had promised, I tried contacting the company but wasn't able to get through to them. My call wouldn't go through or I would get hung up on after telling them my issue. So I disputed the credit card charge with ****. Finally, I got through to someone at the company who gave me the technician's number. His name is DALLAS K. He was responsive at first and updated me on the status of the part which he said was coming. He later became aware of the dispute claim and I told him I would cancel it now that I had gotten a hold of him which I did. Eventually, it was determined that they no longer manufacture the part I need. Dallas told me he was unable to refund me for the service call but he would refund me for the part out of his own pocket (for some reason). He was responsive at first but kept delaying the time when he would issue the refund **** ********* ******** I've now attempted to contact him 6 times over the course of the past month and he is completely ghosting me. To make matters worse, **** can only investigate a charge ONE TIME so they refuse to re-open my case disputing this charge. **** ******* *** **** ******** ******* ** ****** **** ****** ******* **** ******* **** ******** ****************Initial Complaint
27/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On December 28, 2023, we reached out to Appliance Repair Experts to address an issue with our refrigerator. They charged us a deposit for a part, and have since completely stopped communicating with us. We have tried emailing and reaching out to the specific technician, but no response. We have since fully replaced the refrigerator and seek full reimbursement of the deposit.
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Customer Complaints Summary
198 total complaints in the last 3 years.
64 complaints closed in the last 12 months.
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