Reviews

On Dec. 31st these people sent out a repair man for our ** washer. He took it apart and told us it was the pump. I paid for the diagnose and labour at $285 and half the cost of the drain pump at $94 (total price of pump is $188.10), plus tax. I was told the pump would be ordered on the 2nd of January(Thursday) and installed Thursday evening. That day came and went and Friday morning I called to enquire on the status of the part. Someone was supposed to call with an update. I heard nothing. Monday afternoon I call and again, they said that they would reach out to the technician and call me back. Nothing. Tuesday morning I called and was told someone would call by afternoon. Nothing. Tuesday afternoon came and I called back wondering what was going on. Got the same answer. I'm extremely disappointed that a repair company can't give me an update on the status this pump. I had to place several calls all times calling to get someone on the phone. I'm not sure who these people are or how they conduct business. ****** **** ******* *** ****** ******** ****** **** **** **** ****** *** **** ***** ** **** ********* ******** *** *** ********** **** ***** ***** **********

** *** *** **** ******** **** *** ********* Paid for a service call and “repair” however, a part needed to be ordered. They are not responding to email or calls, in fact they do not pick up the phone from my number and now I need to call using a different line. Filing a police report ***** ********

***** . This called Ibrahim tech came and ripped my front door seal so he can charge $800 plus . He damaged my washer *********. No customer service ever to contact . Someone called back called Alex and told me to email manager in order to get my money back . * **** **** *** *** *****

Seemed polite and professional but hid final cost of refrigerator repair and overcharged for the initial visit which was to be credited $100.57 in the final cost. I asked to see the amount on phone and it was the correct amount. That is not the amount charged to my card. I was over billed by $100.57.

I had Joseph from this company come into assess my dryer. When he arrived he did not say his name or who he was with. I had to ask him if his name was Joseph and if he was there about the dryer. He had everything apart and assessed within about 6 minutes. He barely spoke and when he did talk to me, he spoke to me like I was 5 years old. I asked a couple of questions and got vague answers. He said that I needed a repair kit @$78.56 and also 2motor pulleys @$102.52 apiece for a total of $310.89. I questioned him about the drum belt because it was frayed and then he said I could probably use one. While he was finishing his quote I was cleaning up some lint that was at the bottom of my dryer and he quickly jumped up and unplugged the dryer. Who doesn't unplug an appliance before starting to work on it. Very displeased with this company. We paid our bill of $143.19 for him to come and do this. The next day I get a text from them telling me to pay my bill! ** ******* looked up these parts on ****** the next day and we can get our parts for $21 plus tax. *** *** ******* *** Big difference! Save yourself grief and ** *** *** **** ******** **** *** ******* *** ***** **** *** **** ************* ** **** **** *** ******* ** ***** ******* ***** **** **** ***** * ***** *** ** *** ******** ****** ********

Made an appointment and attempted to cancel within 24hours. They would not answer my calls or emails. They are not threatening me with sending me to collections. ***** ******* *****

I had booked a service repair with this company. The technician did not show up within the timeframe that I had selected. I got a call from the technician 20 minutes after the timeframe had passed and told me that they were running late and wouldn’t be able to make it that day. I was then charged for a no-show fee when I tried to dispute this with the company they were not reasonable

Worst customer service ever! ** *** *** ***** Technician came out and said he need 3 parts to repair fridge. I paid for parts and labour upfront. Took forever for technician to come back. Every time they would say they’re coming I would stay home and they never showed up. This happened at least 5-6 times. Zero respect for my time. When they finally came back they used one part and it still didn’t fix problem. I asked for refund for unused parts and to this day have not received a refund and fridge is still not working. The most frustrating people I’ve ever dealt with.

** *** *** **** ******** ** ** *** **** ***** Technician, RAHMAN, for dryer repair for this company was supposed to come and repair our dryer. Technician came on Saturday October 5th and replaced some parts and told us not to start the dryer for an hour. We did not turn the dryer on until the evening hours after the repair. The dryer was not noisy anymore but it did not work at all. It did not dry our clothes. We called the technician again and he came back today. He did his “check” and said more parts are required and wanted to charge another $600. We told him to refund the initial repair amount of $472 and just deduct the service fee. He did not want to do it. We said we’ll contact the company. He said he “owns” the company and just literally ran away from us. My husband tried to chase him. We called the company and this technician is not an “owner.” Technician gave a verbal 3-month warranty on service but did not deliver on anything. We are now disputing this transaction and want to cancel it as company did not deliver the service we paid for. UPDATE: We called the company and they keep dropping the call from my number that was registered on their file. So my wife called instead from my phone. They took her call and did not give any refund and just said they’ll “call back.” We found out just today **** *** *** ********** **** *** ****** ******** ****** ******** they are registered as an Alberta corporation. ******** ****** ******* **** **** **** **** ******* ** **** ****** ** ******* **** *** **** ****** ***** **** ****** *** ***** ******** *** ****** **** ******* ** ********** ******** ***** *** *** ******** *** *** *** *********** ****** ****** *** ** ***** *** ***** *** ********** *** * ********* ** ********** ********** ****

****** ****** ** ********* ****** ******* ******* Initial response was very prompt. Technician was out to our house within 48 hours. Diagnosed the dishwasher issue as needing a new circulation motor. We did not hear back from the technician for over 2 weeks despite paying a deposit of $750.86. I reached out to the technician, Shawn, *** ** **** ** ** *** *** ******* **** **** *** *****. Thankfully he did return to finish the repair within a week. When he did show up, he did not have the right clamp size. We provided the clamps for Shawn to finish the job. After the job was completed we noticed the dishwasher was reinstalled crooked, the cabinet was scratched and the power light no longer functions. Despite multiple emails the company refuses to respond. We have made countless calls and the company is screening the calls. When calling from a different # they do answer, but then tell us they will call back and respond to our email. ********* ****** ******* ****** ****** ** ******* ** *** ******