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Important information
- Additional Info:ALL "HAIR CARE" products TAKE 7-10 BUSINESS DAYS TO PROCESS, DAY 1 STARTS THE DAY AFTER THE BUSINESS RECEIVES YOUR ORDER. TRACKING NUMBERS ARE SENT VIA EMAIL AFTER PROCESSING
Packages will be shipped via USPS.
***BUSINESS DAYS DO NOT INCLUDE HOLIDAYS AND WEEKENDS.
***ALWAYS ALLOW ONE EXTRA BUSINESS DAY FOR PROCESSING AFTER A HOLIDAY OR A SALE.
***WE DO NOT SHIP ANY PRODUCTS ON SATURDAYS AND SUNDAYS. BBB files indicate that this business has a pattern of complaints concerning delay in delivery of products. Specifically, complaints allege consumers purchase hair care products on the company's website, which indicated 7-10 days to process orders. Standard shipping takes between 1-3 business days depending on consumer's location.
On January 17, 2020, BBB contacted the company seeking their voluntary cooperation in eliminating the pattern of complaints.
BBB will update this aspect of the Business Profile once additional information becomes available.
February 16, 2020 BBB received a reply to the Pattern of Complaints. Ryan O. Rancher, Operations Manager states it is not unexpected that they would experience the "growing pains" that are typically associated with their rapid growth. The shipping policies are clearly communicated on the company's website. It wasn't until Dec 2019 that they established a dedicated Customer Service Department. Since then, they have worked hard to manage their customer service experience. No client has been intentionally ignored. He has personally been charged with responding to customer complaints to BBB. He thinks BBB will find a very significant improvement in their responses going forward, as well as a continued decline in the number of customer complaints regarding delivery issues.
Business Details
- Local BBB:
- BBB serving North Alabama
- BBB File Opened:
- 11/8/2019
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Ms. Stormi Steele, Owner
Additional Contact Information
- Principal Contacts
- Ms. Stormi Steele, Owner
- Customer Contacts
- Ms. Stormi Steele, Owner
- Additional Email Addresses
- Primary: Email this Business
- Social Media
Additional Information
- Refund and Exchange Policy
- Once an order has shipped, we do not accept returns or exchanges.
Damaged or Defective Products
Damaged or defective products may be returned. Please submit photo images of the damaged or defective product. - Business Categories
- Beauty, Hair Products
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