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          Lackt.com

          This business is NOT BBB Accredited.

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          Complaints

          Additional Complaint Information

          Customer Complaint:
          BBB of North Alabama will no longer accept complaints for Lackt.com effective 8-12-2022. This decision was based on the fact that Lackt.com is not located in our North Alabama service area. In fact, BBB has no idea where this website generates from. BBB suggests you work with your credit card company to dispute the charge. 
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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/28/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On July 1, 2022, I made an online purchase for a console table from Lackt.com for $75.69 using Klarna. I never received any order invoice or confirmation. However, I did contact the store via email to cancel the order. The store replied on July 11, 2022, saying my refund would be processed within **** days. I still have not received my refund and ****** has not been able to resolve the issue after trying six times. My Klarna order reference number is T1F9LJ6J-1.

          • Initial Complaint

            10/18/2022

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            Asked company for refund and never received

          • Initial Complaint

            10/13/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            I made an order on their website for a futon, I never received my purchased item, the. When I asked for a refund I was given a hard time before correspondences were no longer responded to. It has been around 4 months now since I first made my purchase and it was in September when I last heard back from them before they stopped responding.

          • Initial Complaint

            10/11/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            BBB unable to locate business
            I order a package from LACKT back in June and I have never received my package at all. I had sent a lot of emails and everything!! Only got a response one time and havent gotten a response back yet.

          • Initial Complaint

            10/05/2022

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            Order from Lackt,,July 25,,,order # ***** I believe. They have my money !BUT I DONT HAVE MY ORDER :(I have tried sooooo many different times to get them,,nothing,called, and emailed .Can you PLEASE HELP ME !Thank You , *****

          • Initial Complaint

            09/29/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            June 4th, 2022 my wife came across their website and found a storage building we needed and still need. She placed the order and the amount was deducted from our bank account in the amount of $79.99 and the unit was supposed to come with the foundation kit also. It is a duramax car shed 10.5x20.5. We didn't think anything bad would come of it. When the item arrived the first and only time it came as an ovenmit, glove is what they called it. She immediately sent an email, and explained what we received, they asked for pics and she sent them. They said they were sorry and would reship the item. It has now been 5 months and 4 more reshipments and still no storage building. We live on a very tight budget as we only receive my disability each month. Now we are in jeopardy of losing the stuff in the storage unit here in town because they kicked us out even tho we were paid up each month because they have a family member that decided he didn't like us anymore. We are at pur wits end and need help.

          • Initial Complaint

            08/24/2022

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            On 7/11/2022, I purchased a DuraMax 4'x8' Stronglasting SideMate Vinyl Shed & Foundation from lackt.com for $79.99. I received a confirmation email and theee data later an email to track the package through 17track.net. It originated from China and showed it enter the US. I randomly got a package containing a random, single oven mitt. I was so confused. The tracking finally updated saying it had been delivered on Sunday, 8/7/2022. I looked at my Ring bell and NO delivery truck came down my part of the street. However, that was the day that the mysterious oven mitt arrived via USPS in my mailbox. I sent a complaint through their website and have not heard anything in response. I came to the bbb.org website and to my dismay found that similar things happened to others. It’s very disheartening.

          • Initial Complaint

            08/23/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            I went on Walmart.com and searched for a car seat for my son. I found a Spider-Man car seat that I liked sold from a different website called lackt.com. I placed my order on May 9,2022 and about a month and half later I got an extra small tank top. I emailed the company and told them I got the wrong item. They said they would send out the correct item and to keep the item I got instead as an apology. I said sure. About a couple weeks later I get the new tracking number and I couldn’t track it because it says I need a verification code. I emailed them again and asked about it and they helped to get the verification code. It was to verify I’m not a robot. I tried to track it and another month later it hasn’t been delivered. In fact it was lost. So I emailed them again and asked what was going on and they had to have proof that it was not the right item they sent so i sent them proof. Yet another week later they sent me another tracking number I told them I wanted to make sure I was getting what I ordered. Here it is in august and I tracked the package to see that it said no recipient. Unable to be delivered. So I have asked for my money back and they only want to send me out another wrong order. I tried to call the number on the site and a gentleman picked up and said that lackt.com is a scale website and I will have to contact my bank to get the money back. I don’t think my bank will do it because it has been longer than 3 months. I want other people to be aware that they are scammers and don’t give people what they ordered. Also when I emailed them it takes a few days to get a reply but whoever is in charge of the site or email never offers money back. I spent $51 for a car seat that I’ll never get.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          Huntsville, AL 35806

          Visit Website
          (256) 886-8213

          Customer Complaints Summary

          8 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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