Business Profile

Carports

Coast to Coast Carports, Inc.

This business is NOT BBB Accredited.

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Additional Complaint Information

Customer Complaint:

Coast To Coast Carports has requested consumers to please email mary@getcarports.com to report any issues prior to filing a complaint with BBB.

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Initial Complaint
11/15/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a 40x40 metal building on June 8th. 2023 paid in full and everytime I call them they keep telling me that they are waiting for a production date and my contract says 8 weeks depending on availability on materials weather or crews. I've been as nice as I possibly can and have made numerous phone calls but it seems like I'm getting the run around.
Business response
12/08/2023
As of right now, we are waiting on shipment of 10x10 garage doors to come in. I do see that in our system you have been on the priority list for several weeks. I will get an update and respond as soon as I have more information. I do want to apologize for the delay in getting your commercial building.
Business response
12/21/2023
Mr. ****** is on schedule for Jan. 11th & 12th, 2024.
Customer response
12/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****** Jr
Initial Complaint
10/20/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a metal building from coast to coast on July 17,2023 and paid almost $800 deposit to them. They told me that it would take 4-6 weeks and they would deliver and set up the building. The 6 week wait had come around and I had not heard anything from them I called and they said that they had in computer the site wasn’t ready. I told them it had been ready since I ordered it and nobody told me that I had to call and tell them site was ready so she said she changed in computer it was ready and that someone from the scheduling department would be calling me in the next couple of days to set up a date for delivery. A week went by and no call so called them back This time I was told that they were waiting on the doors to come in but didn’t know when I waited another week no call I called back and got excuse this time that the so called hub station my building would be installed by in my area was waiting on “materials but couldn’t specifically tell me what materials exactly. I have emailed the supervisor which was given to me by the employee I was speaking with. They seem to be giving excuse after excuse on why I have not had my building delivered yet and it has been 3 months!! They took my $800
Business response
10/26/2023
We have ********* on schedule for 10/30.
Customer response
10/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *****
Initial Complaint
10/03/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I put a 20% deposit down in July 2023 hoping to get my building built before I moved here to Montana in September. We have snow coming at the end of this month. It is now October 2023 and I still have no building I call 2 to 3 times a week and all I keep getting is we’re waiting on scheduling we’re waiting on material we’re waiting on etc. I even change the color to what they had in stock so we can hurry this process up. Still nothing every time I call I say hey I need this up before the snow comes otherwise I’m going to freeze to death I am not getting anywhere.
Business response
10/09/2023
I apologize for the delay in getting your building. I do want to let you know we are waiting on a shipment of doors to come in. They should be here in the next couple of days. I will have customer service reach out with an update.
Customer response
11/01/2023

Complaint: ********

I am rejecting this response because: I’ve been reaching out to coast to coast every day and I’m still not getting anywhere. They keep talking they got to get with scheduling the same thing I’ve been running into for the last two months. My concrete has been done and ready and we are approaching frigid temperatures here in Montana. I need my building.

Sincerely,

****** *******
Business response
11/15/2023
Mr. ******* is on schedule for the 21st & 22nd of next week.
Initial Complaint
09/27/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 28, 2023 I put down a deposit of $1065 for them to hold the materials for a shop building. When I was ready for installation they had sold all the color metal for my building. It has been well over the estimated time in contract for them to install the building. They don't even know when they will be able to get the material. They refuse to give back my deposit.
Business response
10/09/2023
Before you cancel the order, would you be willing to change colors so we can get you on schedule?
Customer response
10/10/2023

Complaint: ********

I am rejecting this response because: we have already discussed this months ago, I don't want a different color nor am I allowed in my community to have a different color. I also am concerned that this business "coast to coast carports" has been dissolves, thats what the secretary of states websight says. And the company refuses to give me the name and mailing address of the owners.

Sincerely,

**** ******
Business response
10/20/2023
We have black back in stock so our scheduling department should be reaching out in the next few days to schedule.
Business response
10/23/2023
I'm not sure who you spoke with but the last phone conversation I was able to pull was on 10/12. As of late last week, we got black back in stock. Our scheduling department has put a run together for your area and will be contacting you in the next few days to schedule.
Customer response
10/23/2023

Complaint: ********

I am rejecting this response because:
So your response is just keep waiting. I've waited for months. Your employees are rude when I call. I don't want to do business with a company like yours. Your clearly in breach of the contract, you should make things right and refund my deposit.
Sincerely,

**** ******
Business response
10/26/2023
****** from our scheduling department has been trying to reach Mr. ****** today to get him on schedule. Please call her as soon as possible to be able to stay on schedule. Her direct number is ************.
Business response
11/02/2023
Refunds are sent out quarterly. I will get with upper management to see when yours will go out. I will update as soon as I receive the proper information.
Customer response
11/05/2023

Complaint: ********

I am rejecting this response because:
I'm pretty sure this business can't write a check before the quarter. If your going to issue a refund to resolve this matter it should be done promptly.
Sincerely,

**** ******
Customer response
11/06/2023

Complaint: ********

I am rejecting this response because:
I'm pretty sure this business can't write a check before the quarter. If your going to issue a refund to resolve this matter it should be done promptly.

Sincerely,

**** ******
Initial Complaint
08/25/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In December 2022 I paid a deposit and was told scheduling department would contact me. The contract states average wait is 6 to 8 weeks. After no contact from coast to coast scheduling department, after four months, I contacted them to cancel and requested a refund in April 2023. To date I have received no contact from this company nor have I recieved a refund.
Business response
09/11/2023
Please contact ***** in our customer service department. She is the lady that is over our web truss buildings. Her direct line is ************. If you can't reach her by phone, her email is also *****@getcarports.com. She will be able to give you an update regarding your order.
Customer response
09/11/2023

Complaint: ********

I am rejecting this response because: They will not respond to emails or calls. It's like they have me blocked. They are going to keep blowing smoke up everybody's ***. I don't want anything but my deposit back Now. I will be taking them to court very soon if I do not get my deposit back. They are not doing anything but scamming. Look at the history of complaints.

Sincerely,

******* ******
Business response
10/12/2023
A refund request has been written up and taken to upper management for approval. I do show that once the approval is done, a check is what is requested.
Initial Complaint
08/24/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We got the carport last year in August we paid for tie down then we told them it was rocky and didn't have right one been calling to get them put in and will not call us back been calling them back in April all we want is them to be put in
Business response
09/05/2023
Our scheduling department is working on a run in the area. I will get an update to see what days they will be scheduling for.
Customer response
09/06/2023

Complaint: ********

I am rejecting this response because:we would like them to do that but they have said that all summer and say will call us back and have not gotten one phone call back from them when said they will it going to start snowing some and then they say cant get to it tell spring all we want is what we pay for

Sincerely,

****** *****
Business response
09/21/2023
Mr. ***** is on schedule for 9/23.
Initial Complaint
08/02/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Damage happened on May 14th 2023. Called Coast to Coast Carports on May 17th 2023. We have a 20 year warranty for repairs due to snow or wind damage. Can not get a repair date scheduled. Have been calling for 3 months. Damage getting worse because of recent storms. And haven't had any response to my calls. They will not let me speak with management. Still not resolved as of Aug. 2nd 2023.
Business response
08/04/2023
I will have someone from our customer service department reach out for an update.
Customer response
08/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Jim ******
Initial Complaint
07/25/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Earlier this year I ordered a 42x35 foot garage from Viking steel structures, but in march I found out that my lot could only support a 30x30 garage. I called Viking back and gave them the new numbers and everything was fine. I also told Coast to Coast the the dimensions were changed. Then around the 5th of May coast to coast called me about the garage and they still had the wrong dimensions, so I had them correct the order again. I called at the end of May and June and Now July and the only answer I get is that we have not been on the schedule yet and refuse to give my money back for a product that they will not ship and install until they have more clients in New Mexico. No where in my contract says Ihave to wait for them to receive client orders to get my garage. Either they refund me my money, deliver and install my garage or I will see them in court.
Business response
07/26/2023
Mr. ******** is on schedule for Aug. 2nd.
Customer response
07/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I wanted to thank you !!
a day after my complaint i received a phone call with a date for installing my garage ,Again thank you so much .
Sincerely,

Kenneth ********
Initial Complaint
07/19/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Contracted with them 4/26/23 to have a carport installed. Order # **********. So far they have collected $,1041.83 from me and I do not have a carport nor do I have an expected delivery date. They were supposed to be here yesterday, 7/18/23, to install the carport. They didn't show and didn't call and I have had no contact with them today as to what happened or when they will be here. I tried calling them today and was sent to voicemail.
Business response
07/19/2023
I just received an email from ***** stating that the crew just arrived.
Customer response
07/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
07/17/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a carport from a local business February eighth twenty twenty three.. I have tried contacting coast to coast carports numerous Times. sometimes they answer sometimes they call back. Sometimes I get no response at all. i have been called to have delivery scheduled And then they never set up the delivery. I have called back for updates and have been told even after it was originally scheduled to be delivered that they were still missing parts. I have continuously contacted the company and have still not even been given an estimated delivery date. the carport was ordered to use as a stall for a pony for my two-year-old daughter. And since this carport has not been delivered as promised I have of had to pay out-of-pocket to find other means of housing the Pony.
Business response
07/21/2023
Mr. ******* is on schedule for 7/21.

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