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          Enthuzst Apparel

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/25/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Order placed with Enthuszt on 6/18/2024. Order number ****** in the amount of $100.00.Never recieved my order, emailed customer service on 9/16/24, 9/23/24, 10/14/24, 10/31/24 and 11/25/24. Replies have been warehouse issues, shipping issues. They WILL NOT refund my money and still havent done anything to correct.

          • Initial Complaint

            11/21/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered items from this company on July 14th 2024. Specifically, a T-Shirt, tanktop, shop gloves, night night ***************** childrens book and two stickers coming to a totaly of $130.00. I received the confirmation email and my order is #******. I have attempted to contact the company numerous times. I started reaching out a month after my wife received her order because I understand the delivery window can change. I've reached out 7 times since july 14th and the same response is provided, "The delay has been caused by a high demand of orders/supply chain disruptions. But my wife got her order with the same items? I have asked for a refund, I have asked for the products to just be expedited, I have asked for store credit. I just want my momey back or to be able to utilize that money and not see a disgraceful company like Enthuzst rip more people off. I have been nice, calm and understanding but after 4 months, enough is enough. Please refund me or just deliver my items I purchased. ******* ****** (Principal/Owner) please do right by your customers, they are the reason you have a business to begin with!

          • Initial Complaint

            11/19/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            company basically ripped me off for 400 bucks.. i paid 400 for a vip diamond membership which was supposed to include 40% off future purchases, at first everything was fine until i tried to pay the next month, at first i accidentally paid for a whole other membership and it didnt apply to my 1st membership cuz i mustve paid too early, i said ok my bad, no problem cuz it gave me the 40% off so it wasnt as much, (but now i have 2 active vip diamond memberships) so when it actually came time to pay for the next month on the first membership i realized i was no longer getting the 40% off, i reached out multiple times to resolve the issue, i offered to accept a temporary resolution, they seldom reached back other than auto responses, and when they did they said my acct am would be fixed within 72 hours, that didnt happen, now they are just ghosting me.. im afraid to continue to do future business at this point, and all i want is my acct to be fixed so that i receive the 40% off, and so i can continue to make purchases.. or at least refund my membership if my acct cannot be fixed within the 30 day membership period.. the membership is 400 per month.. and i havent been able to use my discount fir over a month now.. so its basically a scam..

          • Initial Complaint

            11/07/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I ordered a few different products on August 17th, 2024. I have yet to receive these products and also filed complaints and asked for refunds. I was met with almost no responses back and when I was finally contacted they informed me they could not issue refunds due to orders being custom made! They continued the email by stating all sales are final and will not accept returns. I have never encountered a more unprofessional company such as this one!

          • Initial Complaint

            09/30/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered some merchandise for a giveaway and contacted them and was told its coming but its been an over a month and still no shipping label or update on status. And now wont respond.

          • Initial Complaint

            09/24/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I order a simple car antenna for my truck on August 11 2024. Until this day, the order has not been processed, according to their website status and emails.They will not refund my money even though they claim each order is unique and made to order.This product is not only not unique but not even processed.

          • Initial Complaint

            09/05/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            July 3 2024 purchase date.September 5 2024 still have not received order and the company refuses to issue refund. The company could not tell how long till I receive my order.

          • Initial Complaint

            08/22/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered product 7/8/24 but never received it. I've contacted the company via their email address and all they say is all sales are final, no refunds shall be issued.

          • Initial Complaint

            08/17/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered items from this company on July 11 2024, they have yet to even ship my items. I emailed them to just cancel my order and refund my money as its been well over their 5-7 shipment window. To which they replied As each of our products is custom made, we regret to inform you that we are unable to cancel any orders or process refunds after an order has been placed. All sales are final, and we cannot accept any returns. Nothing in my order is custom made. Their business is to sale items and also enter you into their sweepstake drawings they do each month to win vehicles. The more you buy the more entries you can submit. So what I see is them actually fraudulently stealing peoples money with no actual intent on sending mine or anyone elses orders. As Im now seeing more complaints such as mine on BBB and trust pilot for this exact problem.

          • Initial Complaint

            08/08/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I ordered a t shirt from this company on June 7th 2024 and I have reached out via email multiple times since asking where my order is. All I hear back from them is that my order is working though their system as fast as humanly possible. And a refund is not allowed as my purchase awarded me entries into a drawing for a truck. I didnt ask them for a refund. I want the shirt I ordered! My order number is ******. Its been two months since I ordered. This website is a scam and they are taking peoples money and never sending them the products they ordered.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

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          This business is not BBB Accredited

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          Contact Information

          Mesa, AZ 85209-2655

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          Customer Complaints Summary

          16 total complaints in the last 3 years.

          16 complaints closed in the last 12 months.

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