Complaints

• Initial Complaint

  12/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered a men's bracelet with Order number *********. Received the item on 12/10/22, reported it as being defectively sized. The bracelet appears to be a child's size and not an adult. I've reviewed the reviews on this particular bracelet indicating there is something wrong with the sizing for not only this men's bracelet but several of the men's items being sold on MYKA. The vendor would like to force me to order something else, I would not like to order an additional item that will be too small. I am not impressed with the quality of the merchandise purchased and the sizing is off. I would like a full refund. I am now left scrambling to find another gift for Christmas. Poor customer service is provided by this company. There is no phone number or address to contact these people. It takes them a day or two to respond to messages and I'm simply not interested in purchasing any additional items from a company who sells defective merchandise and does not value it's customers.Full refund requested and escalation to the next level because several other people have complained about the shady business practices of this company. They need to be held accountable or shut down.

  Business response

  12/17/2022

  Dear *******,

   

  Thank you for your feedback. I am really sorry that the bracelet you ordered is not the perfect size. 

  Since the bracelet is available only in one size, unfortunately we can't resize it. However, we offered you an item exchange or a store credit. 

   

  As it is a personalized item and was made correctly, we can't refund you the item's price - you can find more information regarding this in our Return policy. 

   

  I sent you another email regarding the options we can offer you.

   

  Kind regards,

  MYKA Customer Service 

• Initial Complaint

  12/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered a necklace on December 9th, 2022. You have debited my account for the purchase.My complaint is that I have received no tracking information. I will wait 24hrs for a response from you, if I do not receive the response I will cancel the order at my financial institution. I should have ordered from Amazon, I do not like to order from businesses that don't publish a customer service phone number that gets answered. You can reach me at ************

  Business response

  12/16/2022

  Dear *******,

   

  I am sorry that you haven't receive the tracking number yet, I have checked your order and I can see that it will be shipped to you shortly, and you will receive a notification and a tracking number once it is shipped. 

   

  I sent you a message regarding your order to the email address you gave us when you placed your order. 

   

  Please let me know how can I help you further in email and I will be happy to assist you. 

   

  Kind regards,

  MYKA **************** Team 

• Initial Complaint

  12/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order ********* I immediately tried to cancel order but was told too late but I could return item for FULL REFUND ( no restocking etc) and theyd send prepaid label. The silver 3 name rolling ring was NOT A SIZE 6!! Plus you could barely faintly make out lettering. I sent pics and wrote about 13 emails at least and they have stopped responding. It was about $70 on my Discover/Pay Pal account and I want a TOTAL COMPLETE FULL REFUND IMMEDIATELY!!! I will return ring if I get prepaid label and GET RETURN AUTHORIZATION. But I want my refund now!!! Incident number 221119-000747 https://www.myka.com/Product.aspx?p=7729

  Business response

  12/10/2022

  Dear ****,

   

  Thank you for your feedback.

  I am really sorry that the ring you ordered from us is not as you expected. I can see that you contacted us via email but unfortunately we didn't receive the picture of the ring. I sent you a private email now and asked you to kindly send us the picture for further investigation. Once I received the picture, I can find the best solution for you. 

   

  Kind regards,

  MYKA ************* Team 

• Initial Complaint

  12/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered a bracelet it never came keep getting the rim around

  Business response

  12/10/2022

  Dear *****,

   

  Thank you for your feedback. 

  I am really sorry that your original order got lost. I can see that you have already accepted our offer for a reorder, and we will ship it to you with express shipping method to make sure that it will arrive to you as soon as possible. 

   

  The estimated delivery date of the reorder is the 19th of December. 

   

  If you need any help, please contact again to our customer service and we will be happy to assist you.

   

  Kind regards,

  MYKA ************* Team 

• Initial Complaint

  09/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a necklace for my daughter and online it looks so beautiful with her birthstone, name and birth flower, and once I received it I could not read her name could not even tell it was a flower on there and her birthstone was so tiny I could not even see the color. I asked for a refund and they said that they have a 30% restocking fee but that I can choose anything off of their site that wasn't diamond. They can do an exchange but no refund. On their site it states a 100% customer satisfaction guarantee and that is not true. The necklace looked cheap and certainly not what I paid for it. All I want is a refund and to NEVER buy from this company again.

  Business response

  09/30/2022

  Dear ******,

   

  Thank you for your feedback. I am really sorry to read that your necklace was not as you expected. I have checked your case and I can see that you sent back the necklace to us, but you decided that you wish to have again the same item. Since the process of the sent back items are complicated, we will crate a new necklace to you with the same details you chose on your original order. We have sent you an email with the details of your order.

   

  If there is anything else we can do for you, please contact us via email.

   

  Kind regards,

  MYKA **************** Team 

  Customer response

  10/01/2022

  MYKA,

     The only reason I chose to just get the necklace back was because your company did not offer a full refund only 70% of a refund and that does not apply to what your website states of 100% customer satisfaction. I do not want the necklace but your company leaves me no choice its either that or loose my money that I paid. This is an awful policy and I will continue to complain until I get what I wanted in the first place. A FULL refund.

  ****** De La *****

   

   

  Business response

  10/04/2022

  Dear ******,

   

  Thank you for your reply.

   

  We are really sorry that the solution was not as you expected, however our Cancellation and return policy offers only 70% refund for cases where there is no damage in the item. We offer you a product exchange, but you chose the original necklace, and unfortunately we can't offer you a full refund in this case, I hope you understand.

   

  Kind regards,

  MYKA **************** Team 

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order from MYKA on 2/6/22 for 2 necklaces and a 2 year warranty for $147.55. The website states:YOUR ORDER HAS BEEN SHIPPED Order Number ********* Order Date 02/06/2022 Estimated Delivery Date 02/24/202 I never received my order despite tendering full payment for this merchandise. I have sent several emails inquiring about my order status with no response from MYKA to date. I also reached out on their social media page with no response. I would like a full refund as it appears the order was never shipped according to the **** tracking provided.

  Business response

  09/16/2022

  Dear ******,

   

  Thank you for your feedback.

   

  I am really sorry that your order didn't arrive to you. I have checked your order and I can see that we tried to contact you in March regarding your order, since the courier couldn't deliver it to you due to incorrect address. We offered you a reshipment, but unfortunately we didn't receive your answer. We sent you a private email with an offer for you.

   

  Kind regards,

  MYKA **************** Team

• Initial Complaint

  07/08/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On May 10, 2022 I placed an order for a custom bracelet with my children's names on it. It was a gift for my husband for Father's **** I spent $121.28 with shipping. Within 2 weeks of my husband wearing it, the silver had changed color so badly that you cannot read the children's names anymore. I emailed the company on July 2, 2022 and again on July 8, 2022 and have not gotten a response. For the amount of money I spent, I expected a better quality bracelet. Never expected it to look like this after 2 weeks of wear. Very disappointing.

  Business response

  07/09/2022

  Dear Themi,

   

  Thank you for your feedback-

  Unfortunately we didn't receive the email you sent to us. Now I sent you a private email to learn more about the issue of the bracelet and find the best solution for you. 

  Awaiting your reply to my email.

   

  Kind regards,

  MYKA **************** Team

• Initial Complaint

  06/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a beaded braided bracelet from Myka for my husband for Fathers Day. Order number *********. Ordered on May 24th, 2022. I received it on June 6th, 2022. I spent 220$ total for the gold vermeil plating on the four beads with his childrens names. I measured his wrist and ordered average size bracelet. Ive received the bracelet and it doesnt fit his wrist at all. It wont even fit on my wrist! Very disappointing. There is no phone number or customer service team and Id like a replacement bracelet of larger size. A complete waste of money and time. I wish I had done my research. I dont have the money to buy a new one elsewhere now that I spent what I saved to buy this gift for him.

  Business response

  06/07/2022

  Dear *****,

   

  Thank you for your feedback.

   

  I am really sorry that the bracelet you ordered for your husband is not a perfect fit. I have sent you an email, offering you the bigger size for the cord. Once we received your reply if the biggest size would be good, we will request you the new cord.

   

  Kind regards,

  MYKA **************** Team 

• Initial Complaint

  05/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased two necklaces. The quality is terrible. They have completely rusted. I reached out to the company and emailed pictures for proof as well. They offered me 15% off (their regular coupon they send via email every week) for me to reorder and repay for the products again. Its completely unacceptable quality and cheaper jewelry last longer than a year. I have carefully taken care of all my jewelry and the items are not tarnished due to my negligence but lack of quality from the company. I did not ask for a refund yet simply for a exact jewelry to be resent since I have been a loyal customer since 2016 and did not have this issue with their other product. They have advertised that their jewelry is a keepsake not just jewelry. They also state high standards of sustainability and ethical responsibility. It is not high standard or ethical for jewelry to rust with proper care within a year! False advertising and bad customer service to not run an ethical business and do right by customers who spend money for a keepsake that will last, unless this company expects its customers to wear rusted jewelry.

  Business response

  05/07/2022

   

  Dear *******,

   

  I am really sorry that your necklaces got tarnished, however unfortunately they are out of warranty as you placed this order more than a year ago. 

  We offered you a reorder with a discount as a compensation for the damage. Unfortunately following our warranty policy, we can't offer you the free replacement.

   

  Kind regards,

  Myka customer service team

  
  

  Customer response

  05/07/2022

  How long is a keepsake suppose to last? Do you expect your customers to keep rusted metal? My items were delivered 01/08/2021. It has been a little over a year and I did reach out before the year warranty was expired but had no response. I was being gracious because of the pandemic and didnt want to bother. Now that restrictions are lifted I assume most businesses are back to normal operations and reached out again. Once again that discount is offered to every single customer regardless of complaint. This company sends me 15% off coupons via email every week, that is an insult to offer 15% to repurchase a product that has rusted and is no longer a keepsake.

  Business response

  05/08/2022

  Dear *******,

   

  I am really sorry that you feel this way.

   

  Dear *******,

  Our standard warranty is 1 year but we have extended warranty options on our site. As your order was placed more than a year ago, and you didn't purchase the extended warranty, unfortunately we can only offer you a reorder with a discount.

   

  I have checked your order and unfortunately I can't see any previous email from you about the issue. We were working with full capacity during the pandemic as well, and our customer service team were available all time.

   

  Once again, I am sorry for the damaged items.

   

  Kind regards,

  Myka customer service team

  Customer response

  05/09/2022

  I have email proof that I reached out before the warranty expired. My email was ignored until the warranty was expired then I received a response. It is unlawful to not honor the warranty. I will submit the proof and complaint to the **** Businesses are not allowed to do whatever and tell the customer o well. My question was also ignored, so I will ask again, how long does this company expect for their jewelry to last before it starts to rust? Keepsakes are not suppose to be thrown a way within a year, false advertising and not honoring the warranty. I no longer want a replacement product, but a full refund. A warranty is a contract, I have emails showing I have reached out before the year warranty has ended, the contract was violated and I was sent a cheap faulty product that is completely rusted and unsafe to keep or wear. 

• Initial Complaint

  05/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order on April 11, it arrived May 2 with one item in the incorrect color. I emailed customer service and they replied once the next day asking if I would like a replacement. When I responded yes, they never followed up. The necklace was $100 and supposed to be a gift for my mother on my wedding day. They have no phone number available to call, and no way of contacting a real person. Im out $100 and my wedding is next week.

  Business response

  05/06/2022

  Dear Allie,

   

  I have checked your order and I can see that we have already reordered the necklace in the correct material, and we sent you an information email about it, together with a coupon code for your next order as a compensation.

   

  Kind regards,

  Myka customer service team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩