Complaints

• Initial Complaint

  03/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered four tires from discount tires at **********************************************************************. On 03-04-2022 I had them installed and they bent my wheels. My wheels are very expensive and they cost $2,000 each. I want discount tires to pay for my wheels that they bent to be replaced. Because when I brought my wheels to them they were not bent. I told the manager this and he said he didn't see my wheels. The installer only told him that it was bent. If my wheel was bent I would think they would have told the manager and he would have inspected it and informed me of their findings before they installed the tires. But it wasn't true that's why they didn't inform me prior. When I arrived I asked the representative that was helping me. To inform the installers to be careful when they install my wheels because I just had my wheels powered coated. I didn't see him informed them of my request. So I politely went outside to the open garage doors. And asked the installers if they could please be careful with my wheels because I just had them powered coated. It was a nice day so I stood outside and I was watching them install my tires and wheels. I seen this same guy that said my wheels was bent after the fact. I seen him put my wheel and tire on this machine and he had a metal object in his hand forcing my tire onto my wheel. I thought to myself it shouldn't be that hard to get the tire into my wheel and he's going to scratch my wheel. I thought well I already told them to be careful and he does this all the time surely he knows what he's doing. I walked by the entrance door for a second. Then I heard a loud pop noise. I hurried back to the open garage doors. The same guy was looking around and he saw me looking so he started looking on the floor. Then he looked back at the object. I thought maybe something hit my car. So I looked at the side of my car and I didn't see anything. I believe that loud pop was when he dented my wheel. He tried to say it was already dented but that's not true.

  Business response

  04/06/2022

  Hello,
  Our management team is looking into the complaint and has reached out to our customer.
  Thank you,
  *****************************
  Discount Tire ************* Manager

  Case Thread Id [ ******************************* ]

• Initial Complaint

  03/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am pretty upset with discount tires. I have bought set after set of tires on my 2012 ****** Sienna. Each time I have only gotten 20 to 30 percent life on the tire before I have had to swap out. Last time I got ****** tires in 2019. Rotation every 5k. Then in 2020 I had a tire blow out and had to get that front passenger replaced but had them rotate the other 3. In 2021 today both front tires were bald including that new Yokohama tire. The rep there tired to tell me I never rotated them when I did as we had to rotate them when I got the flat. Just 5-6k miles ago. It seems that the computer system was not accurate and was not providing a full history of my tires in this vehicle. Also the rep told me that the prior discount tires sold me tested tires in my van when they should have sold me h or better. Why would they do that if they know Ymir would have wore bad. Lastly they told me the sensor was bad on the passenger side tire and they replaced it but turns out they did the wrong on. Costing me more time and money. Just a terrible experience they last few times at discount tire. I want a large refund for the time wasted, inconvenience, incorrect work and bad information I have been given. I would like district manger to call me asap Also my sensor on the tire when out.

  Business response

  04/08/2022

  The management team has attempted to contact the customer and we are waiting a reply. 

   

  Case Thread Id [ ******************************* ]

   

  Customer response

  04/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  03/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 08/16/2021 , I had an appointment to rotate my tires. I watched the technician attempt to open my door to drive it in the bay and he was taking a long time to do so. I walked to the car and noticed that the door handle and lock inside were broken. He immediately claimed that he was not responsible for the damage and gave me my keys and walked off. He notified the manager yet the manager did not come outside to solve the problem. I left the store and came home to notify the corporate office on their customer service email found on their website. I have not received a response from Discount Tire. I have purchased my last three sets of tires from Discount Tire and hadn't experienced anything like this before. I am now forced to use the passenger door to enter and exit my automobile which is unsafe.

  Business response

  08/24/2021

  Region will work with the customer ************************ to get this resolved. I have emailed *********************** to have this case reallocated to the correct region that will be able to help this customer. This should be allocated under the ******, ** Region, Customer visited ***** // I emailed *********************** to have allocated to ****** ** Region on 8/24/21

  Business response

  04/08/2022

  Hello,

   

  Our management team was already in contact with *******************************.

• Initial Complaint

  03/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Rotating my tires this shop damaged my right front fender cap. They hit it and left it damaged. This was just careless. Now after contacting the company they left a contract phone number that to leave a message. That the person never responded to my calls!

  Business response

  04/08/2022

  Our management team will be in contact with ****** again.

  Thank you,

  *****************************

  Discount Tire ************* Manager

   

  Case Thread Id [ ******************************* ]

   

• Initial Complaint

  03/02/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I went in to get tires rotated and was told I couldn't leave without getting at least 1 of my tires replaced. But they didn't have a matching tire, which led me to needing 4 new tires...even though I had 3 other tires with around 50%. So I was confused but the sales guy assured me getting the 4 tires replaced was my best option and only way to get the tires to match and truck be drivable. So I agreed to this and paid, even had to get their synchrony financing, to afford the repairs. Then of course, I get a call 2 minutes later saying they didnt have the right tires in stock...and I would need to pay another $300+ additional. And what choice did I have? I already paid them, took out financing, and they had my truck/old tires. This company is okay with dishonest sales tactics and swindling regular people during stressful situations. I only "needed" 1 tire.Then was forced to buy 4. Then was forced to pay more than the agreed upon amount, because only the "upgraded version" I suppose, was available.

  Business response

  06/25/2022

  We are sorry about the experience you had. We have informed our management team of this issue and they are looking into it.
  Discount Tire

   

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