Complaints

• Initial Complaint

  12/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am filing a formal complaint against Venture 24 for failing to fulfill their contractual obligations despite receiving payments totaling $15,067. On January 27, 2023, I paid $10,000 for an accelerator program, with an understanding that deliverables would be completed in a reasonable timeframe. I later paid an additional $1,000 on July 26, 2023, and the remaining $4,067 on June 23, 2024, bringing the total to $15,067, excluding interest accrued on a loan I had to take out for this project. Despite these payments, the program remains incomplete. Venture 24 has not delivered the promised results, and communication has been sporadic at best. They last provided a timeline indicating the app would be completed and launched by December 1, 2024, but this deadline has passed with no updates, no confirmation of app approval, and no launch. This lack of progress and transparency constitutes a breach of contract. My repeated attempts to seek updates and clarification have gone unanswered, leaving me in financial distress and with no results for my significant investment. I am requesting a full refund of $15,067 due to their failure to deliver and my financial losses. I can provide documentation of payments, the service agreement, and communication records to support my case. This situation has caused financial hardship and significant delays in my business. I believe Venture 24’s practices are unprofessional, and I urge the BBB to hold them accountable and assist in resolving this matter.

  Business response

  12/12/2024

  This serves as a response to the complaint submitted by Ms. Gloria ******* regarding her participation in our Accelerator Program and subsequent Development Agreement. Ms. ******* enrolled in our Accelerator Program on February 1, 2023. All deliverables itemized in the Accelerator Agreement were completed and delivered to her on May 18, 2023, within the agreed 90-day timeline. (Documentation of completion and deliverables is attached.) This fulfilled the $10,000 enrollment fee Ms. ******* paid. Following the Accelerator Program, Ms. ******* entered a separate Development Agreement on July 27, 2023, to continue her project. Our company contributed $84,933.00 to this development effort. Per the terms of the agreement, Ms. ******* was required to pay an additional $5,067.00 to proceed. As a courtesy, we allowed Ms. ******* to pay $1,000 in good faith and agreed to monthly installment payments thereafter. Unfortunately, she defaulted on this payment plan as of August 26, 2023, and made no further payments until June 23, 2024, nearly a year later.As explicitly stated in the Development Agreement, failure to meet payment obligations permits our company to withdraw from the project, return funds to our investors, and retain all work and intellectual property. Given Ms. *******’s breach of contract, we exercised this right. The $5,067.00 Ms. ******* claims as a refund was used to offset costs incurred from development efforts already completed. Ms. *******’s request for a refund of $15,067.00 is baseless. She received all deliverables outlined in the Accelerator Agreement, which vested with her upon delivery. The remaining balance of $5,067.00 was forfeited due to her default, as outlined in the Development Agreement. Our company acted in good faith throughout the process and adhered strictly to the terms of both agreements. The breach of contract and resulting termination of the project were entirely due to Ms. *******’s inability to fulfill her financial obligations.

  Customer response

  12/17/2024

  Venture 24’s response is misleading and omits key facts demonstrating their breach of contract and failure to deliver. I paid $9,995 for the Accelerator Program, but key deliverables were never provided:
  
  •Social Media Setup (Facebook/Instagram with icons, renderings, and descriptions) was not delivered.
  •Application Marketing Master Plan (targeted research and strategy) was incomplete.
  
  On July 27, 2023, I entered the Development Agreement and paid $1,000 in good faith. After this, Venture 24 ghosted me for months, failing to provide updates, tangible progress, or a link to pay the remaining $4,067.
  
  On June 18, 2024, Adam imposed a hard deadline to pay the balance by June 20. I secured the funds and paid in full on June 23, 2024. Adam assured me the investors would be held off, everything would proceed smoothly, and I’d receive daily updates and proof of progress.
  
  After payment, I received nothing. Repeated requests for updates, demos, or code were ignored. In July 2024, I was sent generic, unusable code unfit for a professional app. Despite my efforts via email and Trello, Venture 24 provided no updates, milestones, or proof of ongoing work.
  
  Venture 24 now claims I “defaulted,” but the delays were caused by their lack of communication and failure to provide a payment link. Once I paid, I was told there were no issues, yet no work materialized.
  
  I paid a total of $15,067:
  
  •$9,995 (personal loan), $1,000 (husband’s credit card), and $4,067 (business credit card).
  
  Venture 24’s failures caused severe financial harm, loss of investor confidence, and disruption to my business operations. Their attempt to retain funds while delivering no usable product is unjustifiable.
  
  I upheld my financial obligations and acted in good faith. Venture 24 breached their commitments, and I request a full refund of $15,067 for the financial, operational, and reputational harm caused.
  

  Business response

  12/18/2024

  We take every complaint seriously, but it is necessary to address and clarify the concerns raised by Mrs. *******. All services outlined in the Accelerator Agreement were delivered as agreed. At every stage of development, Mrs. ******* approved the work before proceeding, in accordance with our standard operating procedure, which allows for unlimited revisions and changes. Mrs. ******* initially paid $1,000 in good faith and agreed to pay the remaining $4,067 in weekly installments within 30 days. However, the client defaulted on this payment plan. Nearly a year later, the client paid the remaining $4,067 after the project had already been closed due to non-payment. Despite the default, we provided Mrs. ******* with the source code for all work completed, even at a loss to our company. As outlined in the agreement, the work delivered satisfies all obligations under the Accelerator Agreement, and Mrs. ******* has received everything she paid for, including source code and completed deliverables. The client was fully aware of the financial commitments and inherent risks associated with building a startup. The funds paid were used to offset the significant losses incurred due to the client’s default during the development process. No reimbursement will be provided, as all deliverables were completed and delivered as agreed under the terms of the signed contract. We consider this matter resolved.
  

  Customer response

  12/18/2024

  This response clarifies the inaccuracies in Venture 24’s statement regarding my BBB complaint. While they claim all services were delivered, critical components of the Accelerator Agreement—such as Social Media Setup and the Application Marketing Master Plan—were never provided. These undelivered services significantly impacted my ability to market and launch the app as planned.
  Following the Development Agreement, I made a $1,000 good-faith payment but was ignored for months. Venture 24 failed to provide a payment link or updates, preventing me from making the remaining $4,067 payment until June 2024. After full payment, I was assured the app would be completed in 60–90 days. Instead, I received incomplete, generic code that was unusable and far below professional standards. Repeated attempts to obtain updates, tangible deliverables, or a prototype were ignored.
  Venture 24’s claim that they delivered everything is false. The source code provided was incomplete, and critical milestones in the project were never met. Their lack of communication, coupled with unfulfilled promises, constitutes a breach of contract.
  I invested $15,067, financed through a $10,000 personal loan and credit cards, yet received no functional app. Their failures caused financial harm, loss of investor confidence, and operational setbacks. I request a full refund of $15,067 and dispute their claims that they fulfilled their obligations. Venture 24 must be held accountable for their breach of contract and failure to deliver on their promises.

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  **** took $6000 from me to build an app and pitch investors. I havent heard a peep and no updates have been given. It's clear he bit off more than he can chew, spent the money, and is now ignoring the consequences.

• Initial Complaint

  05/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  So i posted a complaint about Venture 24 because it had been awhile since ive heard from them and couldnt get ahold of anyone but finaly they contacted me and it turns out there was a big mix up regarding my account because of an ex employees lack of professionalism. So i jst wanted to say thank you for not forgetting about me and for contacting me and clearing things up. We are now on the same page and everything has been moving along jst great. THANK YOU VENTURE 24 ??

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩