Protective Covers
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Complaints
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Complaint Details
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Initial Complaint
01/14/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought a car cover over 5 years and it ripped and deteriorated, I have bought 4 different covers for 4 different cars from them. I had 1 replaced already for $30.00 that they said was for shipping now they want $80.00 more than 1/2 price for a new one. Shipping must have went up??Business response
01/27/2025
Hello,
please read our terms and conditions you can contact us anytime to pay for the shipping
Thank you
Initial Complaint
08/31/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Over 5 years ago I purchased a LIFETIME cover from Carautocovers.com. In this time the first one lasted only 3 years. I was required to pay a prorated amount for a replacement. The second cover lasted about the same amount of time and again I had to pay a prorated amount. The cover I recently received early summer 2024 is already falling apart. I want a full refund of ALL expenses I paid to this company going back to my first cover purchase.Business response
09/02/2024
Hello,
We are sorry to hear that the cover only lasted a short period of time. What we can offer is to replace the cover free of charge.Customer response
09/02/2024
I would like the 5 layer cover although I believe this is the cover I am having issues with.
When sending the new cover provide proof I have the 5 layer cover.
Business response
09/03/2024
once the complaint has been removed please contact us to replace the coverCustomer response
09/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Customer response
10/01/2024
This is my second complaint. I agreed to full replacement with a 5 layer truck cover. Now they want to charge me $69. This truck cover is NOT lasting a few months and it is time to refund me ALL that I have spent including original cost of $200 and last replacement of $69. After I agreed to a free cover now this company wants to charge me which will cover their actual cost of cover. *****, from **********************, has emailed me numerous times and stated to call him. I have called 3 times and left voice mail. Absolutely no response.Business response
10/01/2024
the fee needs to be paid to have the cover replaced thank you
Initial Complaint
03/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When I purchased the car cover it came with a lifetime warranty, it never mentioned I needed to pay for shipping on the warranty product. Now the vendor says I must pay for shipping on the warranty product. I don't think I should pay for shipping, it was never mentioned when I first purchased the product. Original order number ********* Also the cover was one size smaller than required. I have a Monte ***** SS, the original cover was to short and never covered the car properly. My "free" replacement under the warranty should be for the correct larger size.Business response
03/30/2023
Hello,
it is mentioned in our terms and conditions
Customer response
03/30/2023
When I purchased the car cover it never mentioned I had to pay $30 for shipping and handling. During my correspondense with company it said since the covers are now made in ******, this is why I now have to pay shipping and handling.
No where when I purchased the cover did it say I must pay for shipping and handling from ******.
Business response
03/31/2023
Hello,
Shipping must be paid as we do not cover the cost of shipping. it is all written in our terms and conditions
Initial Complaint
02/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
After multiple attempts to getting some sort of resolution to the poor quality of the covers that I purchased, I finally got a hold of *****, the owner of the company he told me to go back and continue sending emails, which just is a loop to not do anything this company is a scam and the product is extremely poorBusiness response
02/21/2023
Hello,
we told you to send an email with pictures of the cover showing the damage with the order number which you did not have to begin with. once that is done, we will replace the cover. We have procedures in place for a reason and we ask for them to be respected and we abide by them.
Customer response
03/02/2023
Dear BBB
I rejected their offer because theyre insinuating that the first product I bought was a high-quality five part cover that fit the car. It was neither! The pictures provided should be good enough for that. If theyd like a sample of the material, I can cut a piece of it out and send it to him. Their response was to replace what they sent last time with what they sent last time! I think this is a scam because the product I receive neither fit nor was a quality five ply cover.
Additionally, I found the company almost impossible to deal with with the exception of one lady who offered to help me find the invoice number. I was then informed by ***** who says he is the owner of the company that she was to be reprimanded for doing that! I dont want anything above all else. I do not want these people to have a good rating with the Better Business Bureau when this is the way they are. Thank you for your help ********************Business response
03/03/2023
Hello,
we apologies you feel you have been treated unfairly but this is our policy the warranty is registered under the order number. to take advantage of the warranty you must have the order number the agents should not give you the order number as this goes against our policy. Furthemore the cover you have received is 5 layer of material the layers are bonded and compressed together so we understand that our naked eye might perceive them as less then 5 layers. our offer still stands and we are willing to replace the cover.
Initial Complaint
09/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Do not buy from them. Purchased in February 2022, and like other complaints, they sent me the wrong size. I asked for correct size and they offered small discount instead. They informed me taking the discount would void my warranty, which I should've known, just means they don't stand behind their products. 6 months later and the product is deteriorating (confirmed with their reps they're breaking down) It leaves small micro dust and particles all over my car. Not sure if inhaling this is even good, if anything bad comes to my health, I will reach out to my lawyer for sure. DONT BUY THEIR 5 LAYER. It's no different and doesn't work well / doesn't last long. I contacted them for support on their product and they won't stand behind it. They told me my warranty was voided and they will not assist me...should've returned when the initial issue came up.loss of $139.99Business response
09/12/2022
Hello,
you accepted a 40% refund hence the warranty was voided if you would like us to reinstate the warranty please give us a call with a payment of the 40% that was refunded and we will gladly replace the cover
Customer response
09/12/2022
There would be no need for you to provide a discount if you originally shipped the correct item. I've never dealt with a company that voided warranty because of a partial refund for their mistake.Initial Complaint
09/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Order #*********Date2/4/2022Ship To ************************ Total $159.99Status CompleteCourier FEDEXTracking ************ Bought the best one they have to offer and turns out that they will damage you car paint if left on after a few days of rain. My **** ELDORADO WAS in pristine shape but mow the original paint job is damaged , 100% waterproof and water-resistant it is not, I called them and they said Hi ***,We apologize for the issue. If left for an extended period of time, covers may cause damage to older vehicles, lacquer paint, and/or a pre-damaged clear coat. Our car cover has really small pores. The cover is 100% waterproof to a certain extent, it can only withstand a certain amount of water. Overall the cover is Water-resistant. Our main focus is breathability and UV protection, a cover that is fully waterproof will not offer any breathability.CarCover.com is not responsible for damages of this nature and will not cover the cost of their repair, as the use of our product is left to the customer's discretion. Liability is limited to the cost of the product's original purchase price.What there add says Full Car Cover For Cadillac Eldorado **** Coupe 2-Door - 5 Layers Our 5 layer car cover is composed of the thickest and most reliable fabric available in today's market. With its most technologically advanced material, the 5L car cover is guaranteed to protect your car from extreme weather conditions such as heavy rain, snow, ice, sun and wind. This heavy-duty, 100% waterproof and water-resistant, cover insures the perfect protection all-year-round for both indoor and outdoor use. It features three bonded layers of polypropylene, a micro-porous film layer allowing your car to breathe, and an inner cotton layer to protect your car's finish. This Car Cover is guaranteed to fit perfectly or your money back. Order now and take advantage of our limited-time great pricing!Business response
09/13/2022
Hello,
this cover was ordered from carautocovers.com and we are not liable for the paint and finish of your vehicle the cover is breathable and offers protection to the vehicle if it was misused or you can show us the damage you are claiming it did to your paint and finish we will able to issue the refund for the cover.
Thank you
Initial Complaint
05/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This item was purchased on or about October 7, 2021. After some 5 or so months of usage, the item is in disrepair. I contacted the Seller on or about May 2, 2021 to inform them of of what I assumed was an unfortunate situation. I also submitted a photo. Seller agreed that item required replacement however, to my dismay, they requested a $30.00 shipping fee. Ordinarily, I would have readily complied however, being that the car cover is only months old; is obviously defective; and, is in disrepair after a brief ownership, I requested that they incur the cost of shipping a functional car cover which I should have received from the outset. They have refused.I purchased this item in good faith because it boasted an A+ BBB accreditation. However, upon review of the complaints on your website, I now know that this Company is notorious for selling faulty products with the promise of a lifetime guarantee/warranty. After a few months, the products disintegrates/doesn't fit properly/incessantly sheds. Nevertheless, the unwitting Customer purchases these items in good faith. The Seller then offers replacement but at cost to the Customer. The Customer becomes trapped in a vicious cycle of item failure and associated shipping costs for product failures that occurs through no fault of their own. This should not be allowed nor should this Company be should this Company be given a high level BBB accreditation which encourages Customers to purchase with confidence.FYI, I am attaching a full copy of the email chain between carautocovers.com and myself:https://outlook.live.com/mail/0/sentitems/id/AQQkADAwATM0MDAAMS1kOWFmLWFiOTMtMDACLTAwCgAQAAQBzz%2BA8MpHoRDP%2BVk6IxE%3DBusiness response
05/13/2022
we do not cover the cost of shipping for replacement itemsCustomer response
05/13/2022
The product is faulty. It is in disrepair after only months of use. See other similar complaints on the BBB website. You are being allowed to sell a substandard product under the guise of a lifetime guarantee/warranty. With that, the Customer is forced to pay $30.00 shipping or more for a product that fails after only a few months of use. This is a scam that needs to be stopped. A product that cost approximately $150.00 should not malfunction after only a few months of use and a pretty mild winter in DC.Business response
09/30/2022
Hello,
we cannot determine the longevity of the cover as it is exposed to all kind of weather and different factors come in play. in our terms and conditions it states that if the cover goes bad in any way we cover the cost of the cover not the cost of shipping.
Thank you
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Customer Complaints Summary
9 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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