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BBB reached out to BlendJet to address the above issue and received the following response.
BlendJet is conducting a voluntary recall in partnership with the U.S. Consumer Product Safety Commission (CPSC). The overwhelming response to this recall, coupled with unforeseen supply chain issues, led to a shortage of replacement kits and prevented BlendJet from meeting the initial delivery estimate of 6 to 8 weeks. As of this writing, replacement base kits are in stock and we have cleared 34% of the backlog; however, it may take through June 2024 to build and ship the entire balance of open base kit orders. BlendJet is shipping these orders on a first-come, first-serve basis. Rest assured that we are doing everything we can to expedite this process. In addition, on April 8, 2024, BlendJet is sending an email explaining shipment delays to consumers who have been waiting for more than 2 weeks for their replacement base kits to be delivered.
In case a consumer with BlendJet 2 has not checked to see if it their unit(s) has been recalled, or they have not already submitted for a replacement base kit, the fastest way to do this is to go to www.blendjet.com/safetyandrecall and follow the steps below:
1. Click on the “BlendJet 2 Recall – December 28, 2023” bubble.
2. Click on the “Check your serial number here” link.
3. Enter your serial number in the “Serial Number Search” bar and click next.
4. Re-enter the serial number as a secondary verification check.
5. Follow the prompt – if your BlendJet 2 is subject to recall, complete the registration form.
If a consumer has already registered for a replacement base kit and received confirmation their order has been entered via email, or if they are currently in contact with BlendJet’s support team (safety@blendjet.com), no further contact with BlendJet is required. When a consumer’s base-kit order ships, BlendJet will send to the consumer’s email a confirmation with a tracking number of the shipment.
We recognize how integral the BlendJet 2 portable blender has become to people’s routines, and we share the frustration caused by these delays. We want to assure everyone we are committed to resolving this problem as swiftly as we can and thank them for their understanding and patience as we work diligently to rectify this situation.
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