Reviews
1,762 Customer Reviews
Review from Patricia C
1 star02/01/2025
I've been waiting for over 17 months for a replacement on a BlendJet2 that was recalled. I've reached out to customer service several times and requested a status update on the their ******** Page. However, I still haven't gotten my BlendJet2 replaced. They had me destroy my old one but haven't replaced it.Review from Moti N
1 star01/31/2025
I have been waiting for almost a year for my base replacement. I have emailed and told I would receive word when it would be ready to ship. In the meantime, Blendjets are still being sold and they keep sending me solicitations to purchase more. I have on numerous occasions tried to call customer service and they answer and hang up. Resolution for me at this point is to send me a brand new unit, one of which they are still selling. Blendjet needs to make me whole. I have been patient long enough.Review from Fran B
1 star01/29/2025
At the request of BlendJet, I disabled my base in April of 2023 and still have not received a replacement. Such a disappointment! When I inquired (twice) they cited supply chain issues and said they were just a small company and couldn't keep up etc. They seem to be doing just fine selling new product-this is just very bad customer service and they need too clean it up or stop doing business. I will never recommend this product to anyone.Review from Doug M
1 star01/29/2025
As of 1/29/2025 it has been 11 months since I was directed to disable my BlendJet due to a safety recall and send photos of it. I have contacted the customer service department and received nothing but word service telling me there is a problem with a parts supplier. When I ask about the products on the local store shelves I am told they are from a different manufacturing group.Review from Colleen M
1 star01/28/2025
Avoid at all costs. Blendjet advised of a recall a year ago and I filed a claim for a replacement part. Still waiting . . . At this point, I want a refund. I cant support this business and would encourage others to steer clear.Review from Juanita B
1 star01/23/2025
As of 01/23/2025, I have yet to receive my replacement due to the recall. I have reached out on numerous occasions to the BlendJet company via email without success of replacement. I find it oddly strange that BlendJet response to all of my correspondence is that there was a supply chain issue and backup. Please send me a full refund immediately. This is unacceptable and I am truly disappointed.Review from Linda S
1 star01/22/2025
The company issues recall and has us cut the seal to get replacement product. This makes product unusable and over a year later still nothing but they keep selling units onlineReview from Lily D
1 star01/21/2025
Recalled my two blendjets. Still have not received a replacement. I have been waiting since 01/29/2024. Customer service is terrible.Review from Barbara P
1 star01/20/2025
Worst customer service ever!!! I was asked to send in some parts of my Blendjet (unused) due to an recall in December of 2023. I sent the items in as requested this was in January of 2024. In April I received an E-mail stating some customers might not receive their replacement parts until June 2024. July 30th I sent an E-mail requesting replacement or refund they were unable to assist. Now over a year later I have still not received the replacement parts E-mailed again with the same response. I would never ever recommend this company!Review from Tammy S
1 star01/15/2025
Recalled BlendJet-been almost a year and no plan for replacement yet. Keep being told: Thank you for getting back to us and we sincerely apologize for the delay. Unfortunately we do not have an estimated shipping date at this time. Rest assured you have not been forgotten about! You will receive a new confirmation email with tracking information once your replacement has shipped. In September I was told: We experienced some unforeseen issues in our supply chain, however replacement base kits have started shipping out in early March. We are working to try to get the replacement base kit out to you but we are unable to provide you with a timeframe on when it will be delivered. The recall has impacted us hard and as a small company we are doing our best to get through it and focus on getting these base kits out. Unacceptable service
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.