Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I want to cancel my subscription and am getting no response. I have reached out 4 times and no one gets back to me but they are happily sending me customer service surveys.This is terrible service.
Business response
12/12/2024
We are so sorry to hear of the experience. I have cancelled your membership as requested and a confirmation has been sent via email. I also do see that your previous request to update the membership had been addressed and would suggested looking in your spam/junk folder if these are not found in your inbox. Thank you for reaching out!Initial Complaint
12/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
11/21/24 Beverly Hills MD sent an email advertising $20 dermal repair complex to "sapphire members" I'd purchased from them in the past and they tend to not give you a discount until after you check out. I clicked the link when I got the email. The lowest price at that time for 3 jars was $28 a jar. It's just BS. If you advertise a price, you should get that price. False advertising.Business response
12/06/2024
I sincerely apologize for any frustration with the ordering process. I do see that the sale was offered for the 6 jar Subscribe and Save. Thank you for your feedback, we always strive to improve our company any way we can based on the reviews from our consumers.Customer response
12/09/2024
Complaint: 22619642
I am rejecting this response because if there had been an option for that it should have been apparent. It was not on any page that I clicked on.
Sincerely,
******** ******* SnoonianBusiness response
12/12/2024
We understand you are not satisfied with the responses we have previously provided. This is, however, the remedy we can provide for your complaint. Thank you for sharing and for your feedback, we always strive to improve our company any way we can based on the reviews from our consumers.Customer response
12/13/2024
Complaint: 22619642
I am rejecting this response because it's still false advertising and your sales practices are manipulative and dishonest.
Sincerely,
******** ******* SnoonianInitial Complaint
11/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered products fron Beverly Hills MD,they have a money back guarantee within 90 days I took that long to take all the products I ordered.The product did not work.2 weeks later I asked for my money back and customer service replied I was out of the return policy window.I am a healthcare provider and should have realized the reviews were probably written by people who they know.I just want my money returnedBusiness response
12/03/2024
We are so sorry to hear this did not make for a good fit and for any frustration caused while working with our **************** teams. Our Return Policy within the Terms and Conditions listed on our website does state All products in our Beauty From Within category(supplements) come with a 90-day Money Back Guarantee. All other Beverly Hills MD products come with a 60-day Money Back Guarantee. You can view this at *********************************************. We apologize for any inconvenience this may cause but can assure you that all funds collected by our company have been refunded back to you in full. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!Initial Complaint
10/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been using Beverly Hills MD products for a couple years. Knowing that Plastic Surgeons recommended these products...I felt that they must be excellent. They are the experts and they rave about their products......Each new product that came out..I believed would give me the radiant and beautiful skin I was searching for. In reality...my skin continued to become drier and drier. Another product would come out and I thought...this would correct my issue. So I would buy it thinking that this is what I need. Then 2 months ago..my neck and undereye area became extremely irritated red dry swollen and wrinkled. I believe that finally my body said enough is enough. The representatives said they can't do anything for me. There is not even any real representative that can tell you about what to do. These are **** selling this. This is unacceptable to take my money not give any real help to consumers.Business response
10/15/2024
Our company has come to understand everyone's body is different. For this reason, we recommend speaking with your primary doctor or dermatologist for the best advice on what the best steps will be for you individually. They'll have more medical insight than what we can reasonably provide. I do understand that may be frustrating to hear, but I want to let you know that your health is our primary concern, and we want to make sure you get the most accurate information possible. Thank you for reaching outInitial Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought Beverly Hills MD neck serum less than s month ago (8/11/24) for $53.00. I called on 9/10/24 asking to return the product due to gloppy consistency that produced absolutely no results. I have used several of their products over the years but this was useless. I offered to trade for the stem cell moisturizer. They said i would have to mail back the neck serum at my own expense for a refund and then buy the moisturizer. I was amazed at how their customer service has declined in only a few short years. In the past they never would have made the customer pay for the return. Im really saddened by their poor product and lack of PR.Business response
09/30/2024
We are so sorry to hear this did not make for a good fit and for any frustration caused while working with our **************** teams. Our Return Policy within the Terms and Conditions listed on our website does state the consumer's responsibility in return shipping. You can view this at ********************************. We apologize for any inconvenience this may have cause. A refund has been issued for your order. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!Customer response
10/03/2024
Complaint: 22268279
I am rejecting this response because:
Not only was the product defective and gloppy, but the company also did not make it clear that returns would have to be paid by customer beforehand. In the past (i was a customer for years) they had much better PR. They just lost a good customer to their competitors. I wanted them to give me a shipping labelthen i was willing to buy a different product that i liked better.
Sincerely,
****** ********Business response
01/31/2025
We understand you are not satisfied with the responses we have previously provided or the refund we have issued on 09/30/2024. This is, however, the remedy we can provide for your complaint. Thank youInitial Complaint
09/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
In July, I ordered 3 Units of Dermal Repair vitamin capsules, @ $100US but then couldn't complete the order, until I'd ordered another 3 units @ $75 US, with a total of $188US.On the bottom of each jar was "manufactured "August 2023!" There was no Expiry date! Why would any woman take pills that were a year old??I paid $30.Cdn. postage& sent all jars back, on Aug., 20 from *********. Beverley ********************** tell me they received the box, but to date, Sept. 10 I have not credit on my **** statement.I fill very strongly that this company is scamming older women!!Business response
09/30/2024
I sincerely apologize for any frustration. I have checked your account and do see that you have been successfully refunded for your orders on 09/23/2024. You will see the refunds back in your account in 3-5 business days. Thank you for reaching out, have a great rest of your dayCustomer response
10/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
09/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered one (1) item for $86, they added other items amounting to over $200. I called IMMEDIATELY as I saw this and they were closed. I called first thing next day wanting to cancel entire order. They said it had already been shipped (BS) and they could not cancel, but offered a discount. I said no, want order cancelled. I called Discover to dispute charges; they said I would have to wait 10 days.I received package today and presume I have to go to my PO with "return to sender" ********** i got package and suppose PO would want me to bring package in withBusiness response
09/25/2024
I sincerely apologize for any frustration with the ordering process. I have checked your account and do see that you have been successfully refunded for your orders. You will see the refunds back in your account in 3-5 business days. Thank you for reaching out, have a great rest of your dayInitial Complaint
07/26/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
april 2024. bought deep wrinkle filler. Called in July to return ( no improvement) when i called it was past 60 days . **************** was just a broken record. I then did some research and found many many negative reviews. I filed a dispute with my ******************** I am 73 years recently had a mini facelift ( happy with outcome) but i do try products with guarantees and i have return items that didnt not accomplish what promised . But the relentlessness of the customer service person to just repeat and repeat past 60 days just confirmed a scam operation. I was in sales for over 3 decades and you never what a unhappy customer so the amount in question i believe around $120 and now I am determined to go on many web sites to let future customer know about my experience.Business response
07/26/2024
I am so sorry to hear you did not see the results you had hoped for. Our Return Policy within the Terms and Conditions listed on our website does state 60 day MBG, you can view this at beverlyhillsmd.com/returns-faq. Nonetheless, I have issued a full refund of your order. Please allow 3-5 business days for this to reflect back to your account. Have a wonderful day!Initial Complaint
06/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 04/30/24 I was charged $***** for Beverly Hills MD product. I requested a full refund and returned the item UNOPENED back to Beverly Hills MD. A credit for ***** was only AUTHORIZED on 04/30/24 NOT ISSUED! I was informed of this by the customer service department! To this day I STILL have not gotten my refund!Business response
06/21/2024
Thank you for reaching out to us regarding your refund.
Upon review, we can confirm that a refund in the amount of $48.55 was processed on April 30, 2024, at 10:59 AM PDT to your **** card. This is the same card used for your original purchase.
Additionally, an email confirmation was sent to you immediately after the refund was processed. If you have not received this email, please check your spam or junk folder.
If you have any further questions or need additional assistance, please do not hesitate to contact us.Initial Complaint
05/21/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
transaction 6L8249020X403341S April 23, 2024 Since taking this med, all joints in my body hurt so bad that I am now afraid to take anymore. I am not sure if the product is what it claims to be. The pain is so bad I am going to the doctor to see what's wrong and I am also having the product examined by my pharmacist. I have not contacted Beverly Hills MD based on all the complaints I've read because I believe I will get a run around,Business response
06/21/2024
We are truly sorry to hear about the adverse reaction you experienced while using our product. Your health and satisfaction are our top priorities, and we deeply regret any inconvenience this may have caused you.
We have processed a full refund for your order. You should see the funds returned to your account shortly. If you have any further concerns or need additional assistance, please do not hesitate to reach out to our customer service team.
Thank you for bringing this to our attention, and we apologize once again for any distress this may have caused.Customer response
06/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
56 total complaints in the last 3 years.
17 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.