Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought the wrinkle filler that had a money back guarantee within 60 days. I contacted the company. close to the 60 days for a refund.The money back said no questions for a refund. I called and the customer service person told me I need to use it for three more months and I had to take pictures to show the restults every day.I wouldn't have purchased this item if those were the rules for me to return the product.The customer service person told me she would extend the 60 day refund for three more months and I couldn't get a refund until after the three months.To me that's false advertising
Business response
04/12/2022
Business Response /* (1000, 5, 2022/03/25) */ I am sorry for any frustration this may have caused; results vary from person to person and may take up to 60-90 days to show. Nonetheless, a refund has been issued back to you in full as of today and you should see that reflected back in 3-5 business days. Thank you for reaching out with your feedback, we appreciate it!Initial Complaint
03/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order & paid ******* the product ordered was not delivered. I contacted Beverly Hills MD & they said they would refund $85.03 to my credit card account & that I should receive the refund within 7-10 business days. I still haven't received the refund & have contacted them numerous times to get this resolved. They stated the refund was submitted to my account on 2/14/22. I checked with my credit card issuer several times including today, 3/4/22 & still no refund. I have told them repeatedly that I haven't received the refund & they keep telling me it was processed 2/14/22 but they do nothing to resolve this issue.Business response
03/23/2022
Business Response /* (1000, 5, 2022/03/16) */ We sincerely apologize for any frustration caused. Looking into your account, I do show there was an issue refunding your order in February. An email was sent to you in regards to refunding your account on 3/4/2022. Please allow 3-5 business days from this date for the refund to reflect. Thank you for reaching out. Have a great day! Consumer Response /* (2000, 7, 2022/03/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I finally received a refund after I filed a BBB complaint. I had tried numerous times to get the refund before I filed a complaint.
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Customer Complaints Summary
56 total complaints in the last 3 years.
17 complaints closed in the last 12 months.
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