Complaints

• Initial Complaint

  12/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I recently tried to book a room through Worldmark by Wyndham timeshare, I was unable to do so because of a late payment which was accrued, however, I setup automatic payments on my card. It appeared that I have been missing payments since Wyndham made updates to there website and each time that I would try to sign on it would kick me out and say the website was down for maintenance. Not too sure if my credit card info was erased/reset during that process because I was also using left over points to pay for my maintenance fees. No one tried to contact me regarding this matter from Wyndham besides Pinnacle collections, which I have not been able to answer because they call when Im at work. When I tried paying online through the mail I received I was unable to. I think they do this to accrue more fees, which I believe is unfair. Pinnacle is trying to force me to pay $600 more in collection fees. This is outrageous, no one from Pinnacle answers during the hours posted on their website and Ive called multiple times. I need to pay this fee without facing anymore repercussions. No one from Wyndham can even help me. Theyve tried forwarding the call to Pinnacle but no one has successfully got me through.

  

  Business response

  12/09/2024

  Our client confirmed that ************** was on auto pay until 7/1/2024 when the auto pay declined.  They attempted to run the payment several times but were unsuccessful.  On 7/11/2024, a letter advising of the declined payment and the corresponding removal form auto pay was sent.  A late notice was also sent and several attempts were made to reach ************** by telephone.  Our staff has also made several attempts to reach him and he has not returned our calls.  We ask that he advise the best time to reach him so that we may work with him to resolve the account.

• Initial Complaint

  10/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I'm an active Club Wyndham timeshare member. I had issues with my bank in the spring. It was brought to my attention when I tried to book that I owed 2 payments. I truly thought the funds were pulled out on time especially since there has been no issue with Wyndham pulling the money after April per my bank statements and the **** I only owed for ********** When I saw this I attempted to pay what was owed on the spot however the *** at club ******* said the debt went to Pinnacle and I can only pay them for that (which doesnt make sense since Wyndham is getting paid with out issue). I could understand if I wasnt making any payments. I checked the mail and saw that I was being charged a huge fee with a notice that they may charge more depending on when you pay. This is unfair. I had no problem paying what I owed when I realized I owed. Its unfair that I have to pay these inflated fees. Also, when I tried to go online to view pinnacles fees I couldnt even sign in to see the current amount. It wont accept my zip code. It seems very predatory. Like they make it difficult to sign in so that you could miss another deadline and they could charge extra fees. $123 in fees per month behind is mind boggling.

  

  Business response

  10/25/2024

  A supervisor has talked with Ms. ********* and offered a 50% reduction in our collection fee.  Ms ********* has requested an account history which we have requested from our client and will forward upon receipt.  The zip code required for the log in to our payment portal was the full 9- digits but we have adjusted it to the 5 digit zip code and this should resolve any access issues encountered by Ms. **********

• Initial Complaint

  09/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Hello,My name is Shaolong **** and I'm a member of Worldmark by ******* (#***********). While traveling in ****** in May this year, my wife ******'s credit card was stolen and we cancelled it and got a new one, but we forgot to update the credit card information for the automatic payment we had left on our Worldmark account.We've owed membership fees since June but didn't realize it. We found out that we were in arrears on 22 August, but Worldmark told us that our account had been transferred to a debt collection agency, Pinnacle, on 13 August and that we should contact them to resolve the payment.Then I called Pinnacle on ************************** the total amount I should pay, including $2,1XX owed to Worldmark and a 33% service charge of $709 to Pinnacle (case number *******). I was absolutely astonished when I heard this extra charge. Normally the debt collector charges a fixed fee, say $50 or so, but Pinnacle is charging 33%! This is unacceptable. 33% is excessive and I felt like I was being blackmailed! Although Pinnacle is willing to give a 10% discount ($70.9), we still think $638 is too much.I checked Pinnacle's customer reviews online. They have a very low rating and many negative reviews and complaints. Who can monitor and punish this type of company for charging such high service fees?Please help me!!!Yours sincerely,Shaolong ****

  

  Business response

  09/09/2024

  Upon receipt of this complaint, a supervisor contacted the consumer and further discounted the collection fee.  The account is now paid in full in our office.

  Customer response

  09/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to complain and dispute charges that I received from Pinnacle. After I moved, for some reason, bills for my time share at ******* were being sent to my old address and I missed a payment. This was unusual as I had updated my address after I had moved, and I had received -- and paid -- the statement from the prior year when it did show up at my updated address. I spoke with a Wyndham representative, ********, today who confirmed the incorrect address and also said there was nothing she could do about the charges that had been sent to Pinnacle, a collection agency, and to take it up with Pinnacle. ******** also confirmed that they did not have the proper address on file and that it was a clerical error on their part since I had, in fact, updated the address previously. I have documentation that THEY, *******, made a mistake. She also told me "I should be tough" when calling Pinnacle because this company WILL take away fees if we fight hard enough. I was astonished that I had to "fight" to remove a fee that I had incurred as the result of an error on another company's part.Pinnacle's business practices do not seem to care about the people they are taking hard-earned money from. I spoke with Pinnacle and they reduced the fees by $97. The fact that I still have to pay over $200 in "service fees" and that there is no recourse for a 1 time late payment caused by a third-party clerical error is shocking to me and speaks to a lack of customer care. I would think that having a 20 year history of timely payments would allow for fees that are reasonable. If you look at my history, I have been in good standing for over ***************************************************************************************************************** emails received and then was charged $350 in fees by Pinnacle is predatory. Pinnacle should take responsibility for its unfair practices. $350 is overboard and extortionate.Best,***********************

  

  Business response

  07/29/2024

  We contacted our client upon receipt of ********************** complaint. Our client confirmed that there were no address updates in their system since  1/12/2007.  They did explain that when owners place a mail forwarding with ***** their print vendor gets an e file from **** and this updates their bill while the forward is in place.  After the mail forwarding lapses, the owner's address reverts to the address on file.  The owner is responsible for updating their address and that request was not made until July 24, 2024.  

  We did waive $114.17 in collection fees and ****************** paid her account in full on 7/24/2024.

   

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was late paying maintenance fees on Bluegreen Ownership that was due on February 1st in the amount of $852.50. I was late to pay and Bluegreen put me into collections with Pinnacle Recovery Inc. Telephone number is ************. I went to pay the fees today, on June 10th and was told that now I owe $1247.50 mainly because of an additional charge for interest in the amount of $374.51, which is 33% interest charge. I explained that 33% interest charge is unreasonable percentage and I can't pay for such an outrageous interest amount. I was then advised that I can pay any amount I want, but any amount short of $1,247.43, will stay out for collections. How can amount of 33% interest be fair??? It's completely unreasonable! HELP PLEASE!

  

  Business response

  06/13/2024

  Upon receipt of complaint, we reached out directly to Mr. and ***************.  We discounted our collection fee and the account is now resolved.

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Reference is made to a letter dated 4.10.24 seeking to collect a debt of $16901.18, but asking for $8256.89 to settle a debt with Resort World of Orlando *** 2, Acct. *******, contract **********. We are disputing this debt as we paid for assistance through a 3rd party to terminate this in 2014. Our desired resolution is for the business to confirm in writing that they are ceasing collection efforts, and will not report anyhing to our credit report.

  

  Business response

  05/13/2024

  We are a third party debt collection agency.  Our client requested that we close this account on May 8, ********************************* our office.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A timeshare for Suites of **************************** was sold to Time No More in 2007. At the time of the sale, both **************************** and ****************************** were on the sell of the timeshare. Pinnacle Recovery Inc. sent a letter February 6, 2024 requesting maintenance fees, 17 years post date of the sell! Any maintenance fees should be collected from Time No More as they were the owners.

  

  Business response

  03/19/2024

  Our client has confirmed that ***************************** transfer was not completed.  The client advised the transfer company on 10/08/08 that the transfer was not completed because 2007 and 2008 maintenance fees were past due.  Statements have been sent regularly indicating the amount due.  We do have deed in lieu options for ****************** and our representatives can provide this information if he is interested.

• Initial Complaint

  02/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  20/2/2024 received a letter stating I had been contacted previously about an outstanding amount to Club Wyndham Which I hadn't been. Balance of $673.95. I live in ********* and the web site won't accept my zip code so I can't pay it anyway. How do I log in????? Had the same problem with the Wyndham web site. It isn't fair. Wish I never bought into it. Had it for years and haven't ever been able to book anything.I'd like my $23,000.00 back.

  

  Business response

  02/23/2024

  Upon receipt of this complaint, we were able to reach **************** and his account is now paid in full.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a maintenance fee balance of around $1100 with Bluegreen Vacations. I moved from my old address to my new address and had been trying to get into my account to change my information. Upon getting into my account I attempted to pay my maintenance fees. It said I was ineligible to pay online. Confused by this I messaged BG through chat and they said it was sent to collections. I never even got a phone call about the balance owed. I had not received correspondence by phone or mail from Pinnacle the collection agency. I immediately called Pinnacle the first person hung up right after asking what my callback number was in case we got disconnected. He never called back. I called again and they told me it was sent to them 7 days ago. They are charging a collection fee of over $400 for a maintenance fee balance I was never contacted about being late. I was also told the person at pinnacle in charge of my account would give me a call as well. I never received that call. How do I have an account in collections about to ruin my credit for a balance I was never contacted about being late and why is the collections fee absolutely insane? 40% is absolutely ridiculous.

  

  Business response

  02/07/2024

  A supervisor has attempted to contact ******** but she has not returned our call.  The supervisor will reduce the collection fee in an effort to resolve once she contacts our office.

• Initial Complaint

  01/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I want to assert that I am not liable for the debt that is linked to CREDIT ONE BANK N A, as there has been no contractual agreement between us. It is essential to emphasize that I have not willingly entered into any financial obligations with them. Furthermore, in my effort to address this issue appropriately and transparently, I made a formal request to ***************************** for the provision of the original contract relevant to this particular debt. Regrettably, despite this request, they have not fulfilled my inquiry by providing the requested documentation. This lack of transparency and cooperation from ***************************** has added to the complexity of the situation, making it necessary for me to seek further assistance and clarification to resolve this matter effectively.========================================================PINNACLE RECOVERY INC opened on Oct. 27, 2023 Higher credit $8966 ,

  

  Business response

  02/01/2024

  Our client cancelled the placement of **************************** account in our office on January 2, 2024.  When the account was closed in our office, the credit reporting was removed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩