Complaints

• Initial Complaint

  01/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In Feb 2023 this company placed a collection account on my credit file. A dispute was filed with the credit bureau in which this company validated false information. I have informed this company that I did not have any business dealings with them. I have informed this company that I had no business dealings with ******************** I informed them before they verified this information on at least two occasions. I have attempted several times to resolve this matter but this company continues to provide false and inaccurate information to the credit bureau, damaging my credit history and score.

  

  Business response

  01/23/2024

  This dispute was determined to be substantially the same as multiple earlier disputes submitted and no new material was provided to support the earlier disputes.  We request that the consumer refers to our response letter dated June 29, 2023.

  We believe we have exhausted efforts with this consumer and have closed the account in our office.  This consumer may contact our client directly to resolve the account.

  Customer response

  01/23/2024

  There is nothing but the fact that your company is trash. I am glad you closed my account with your company. You can make it seem as if I bothered you but you closed the account because you reported false and inaccurate information. Go to h*** and die twice. 

  

  Business response

  01/25/2024

  We closed the account in our office and returned to our client.  The credit reporting was removed when the account was closed in our office.  There is nothing further that we can do.

  Customer response

  02/03/2024

  You reported false information on my credit file. That is why you closed the account. You can apologize and realize that every time your company, which is terrible, reports on people credit files that affects credit ratings. Your company knows what the **** requires and you should do better. For over a year you reported false damaging information and now you just remove it like that because you are called out. You claim there is nothing you can do but for me there is. I want my apology and I seek ******* because my credit rating was affected so instead of being to secure reasonable and low interest rates I could not. Instead of being able to qualify for a home I had to continue to rent and pay over 1800 a month on a new lease. That is what you can do and stop playing the victim. Your company knows **** well once you tag a collection account on a credit file what it will do. Now you remove it and think that is it. Shameful and your company lacks a moral compass but not surprising as our society and country for the most does too. So again, go f*** yourselves and die twice with the second worse than the first. 

• Initial Complaint

  12/13/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not reliable for the debt with Pinnacle Recovery INC. I do not have a contract with Pinnacle Recovery INC. They did not provide me with the original contract as I requested.

  

  Business response

  12/14/2023

  Pinnacle Recovery, **** is a third party collection agency and ************' loan and dues accounts were placed in our office for delinquent collection as previously communicated to *************  He never requested a copy of his contract as indicated in his complaint.  Our client closed the placement of both accounts in our office earlier this month and our credit reporting was removed at the time of account closure.

• Initial Complaint

  10/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My husband and I own a Timeshare with Worldmark by *******. We got behind because I was in the hospital for 12 days; my husband changed jobs, and we had to COBRA our health insurance for two months. When we could pay Worldmark, they had already sent us to Pinnacle. We called Pinnacle, and the man on the phone was super rude to me. I told him i wanted to pay the 808 dollars I owed, but they told me that to catch up, I would have to pay over **** dollars. They told me that their 30 percent charge was lower than the standard rate, and they could only give me a 50 dollar discount which still puts the rate at over 25 percent. The debt from Worldmark already included 90 dollars in late fees. I told the guy on the phone I could pay him 900 dollars, but he said that was unacceptable. I tried to call Worldmark back to take the account, but they can't do it. I tried to call Pinnacle again, but they are not open on weekends, so I cannot pay them when I am not working, so I would have to give up paid time at work which would cost me even more money.I tried to pay online, but it says I have to have some account number from a letter I received in the mail. I did not receive a letter in the mail from this company with an account number on it, so i will have to pay even more fees for more time because I have another payment due with Worldmark on November 1, so Pinnacle will add more fees, but I can't pay either Worldmark or Pinnacle.

  

  Business response

  10/27/2023

  Upon receipt of this complaint, we reached out to the consumer, discounted the collection fee by 50% and the consumer paid the account in full.  We believe this complaint is resolved.

• Initial Complaint

  08/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have an active account with Bluegreen Timeshare. Of course they continue to charge fees from owners on a yearly basis for maintenance fees that are obserd without convenient reservation vacancies. I made monthly payment arrangements until August 2023. July's payment was returned due to losing my job, but was received by ******** in August. They are charging me for the remaining balance I didn't know about and threatened that if it's not paid immediately I will be charged a late fee of $183. When asked what date could it be paid they could not answer other than you should pay it now. The agent I was talking with was flippant and said he liked my attitude and then became rude. I asked to speak with his supervisor who was ******************* the supposedly supervisor who then shamed me because I missed a payment in July and who kept saying oh well I didn't have money in my account to pay and then laugh about it. He was condescending and not at all helpful and he was the supervisor. Pinnicle must get paid for rudeness.. they are not at all helpful and shame on them for making fun of me for having insufficient funds in my account because I lost my job. They should be shut down for being insensitive to their clients due to the current financial trend of today's economic reality. As a debt collecting agency they should not be attacking and definitely not shaming people especially post COVID because of their financial situations.

  

  Business response

  08/15/2023

  Upon receipt of ******************** complaint, we reviewed the call recordings.  A supervisor spoke with her today, waived a portion of collection fee and resolved account.  We apologize for any frustration she experienced.

• Initial Complaint

  06/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a club Wyndham time share owner trying to exit. I got behind missed maintenance fee this Spring. I also had extenuating health issue that had occurred. I contacted ******* was told my initial 500 owed was now $609 and need pay Pinnacle. I called Pinnacle lady was rude didn't care re my health issues. Said they're 30% fee is not high and that they don't work for free. They are requesting I pay $792 charging a $192 collection fee. I complained don't have that amount is too high was offered $19 discount only I need BBB help to fix this they are not willing to work with me.

  

  Business response

  07/03/2023

  **************** spoke with one of our supervisors who discounted our collection fee by 33% and the account was resolved.  We apologize for any frustration experienced with the initial representative she spoke with.

• Initial Complaint

  06/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted Pinnacle Group in ***** ** the 5th of June for there help getting my vehicle back and we spoke and discussed a payment option of 600 on the 8th and then the other 600 on the 23 of June. I sent my 1st payment and they procrastinated tell the 14th of June my vehicle was taken the 3rd of June, they stop all communication on the 14th of June didn't get my car back and now I'm out $600 dollars from them.

  

  Business response

  06/14/2023

  The complaint was sent to the wrong company.  We are Pinnacle Recovery, **** and are not affiliated with Pinnacle Group in *****.  We do not work in the auto industry and do not have this consumer in our system.

• Initial Complaint

  02/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  PRi isnt a vendor to use for keeping customers after they resolve financial trouble. My acct was in arrears due to ************ errors [**** Timeshare]. I couldnt pay online or pay partial payments. I had to wait until all money was available. Once available, the acct was sent to collections. A letter mailed 1/31/23 stated *** due & late fees + PRi 29% collection fee, which was absurd already. I called PRi to pay full amount to client & extra for collection but told the *** increased on 2/1 since it is another month, incl. the clients monthly charge & another 29% bump. The rep was condescending & chastised me for owing money. I know they hear sob ***************** all day [she said, I hear it all day] but I called to resolve the debt in full. *** was more than stated in the letter, though my offer would have been sufficient for ******* for debt owed. The client fee is due 2/24 so the debt could be resolved, gave PRi some profit, & moved on. That wasnt good enough. The clear aim was to take as much as possible. Looking at reviews & complaints, its likely the **** Phone rep also misrepresented settlement offer w/ a low percentage off BUT miscalculated sum due. I asked to speak w/ supv after the phone rep decided to chastise and shame me to pay. I was asked for a call back but never happened. I emailed higher offer to satisfy ************ profit needs w/ no reply. Now, I doubt the integrity of client & when resolved, I will end contract w/ client after a decade of patronage. I have paid ****s & ****s for timeshare & monthly fees just to be an ATM & a blank check they gave collection agency a blank check for whatever the collection agency wants. I share blame for exposure to PRi but I tried to make it quick & painless while being denigrated & ignored. I want to pay what is fair, $ owed + reasonable fees, which I can upon allowance. PRi concern to take as much as possible is not good for clients cust. Retention who had a good history until financial trouble.

  

  Business response

  02/16/2023

  We apologize for ****************** frustration.  While we cannot discount the amount owed to our client, we will accept the amount owed to the client and remove our collection fee.  We have called and left a message and will communicate this to ************** when he returns our phone call.

• Initial Complaint

  10/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ******* Vacations and do not have a contract with Pinnacle Recovery. They did not provide me with the original application like I asked and the balance keeps changing on my credit report but I have not received any notification in writing.

  

  Business response

  10/20/2022

  **************** account was closed in our office on 10/6/22 and credit reporting was removed on 10/7/22.

• Initial Complaint

  10/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a timeshare with Bluegreen Vacations. I was not able to pay the outrages maintenance fee in May 2022.They sent my account to Pinnacle who is charging me over ****** to pay off my original debt. My original account is frozen until I pay these exorbitant fees to the collection agency.

  

  Business response

  10/17/2022

  Mr. and ********************* account was assigned to our office in September due to its delinquent status.   The ******** account was also assigned and resolved in 2020 and 2021 due to delinquency.  The collection fees are $702.65 and are according to the terms of our client's Assessment Billing and Collection Policy which is sent to all owners annually.

• Initial Complaint

  04/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a notice from Pinnacle to collect payment of timeshare maintenance fees. I sent the check in originally in November 2021 directly to Wyndham and notice now that it must have been lost as it was never cashed. I called Wyndham today to make payment and was advised they cannot take the payment, only Pinnacle can. Pinnacle has added a fee of $502.26 - almost half of my maintenance fee. I called Pinnacle to make the payment minus the added fee and they have refused to accept minus the additional fee. Please note - this is the 2nd time this has happened as after 4 notifications Wyndham did not change my mailing address. I ended up paying the additional fee last year to prevent this from showing up on my credit report and I will not do that again. I have no problem paying the maintenance fee in full - minus the additional highway robbery collection fee.

  

  Business response

  04/26/2022

  Upon receipt of ******************** complaint, we contacted our client.  They confirmed that ******************** address was updated as requested on 3/21/21.  All notices were sent to the address on file which is the same address where our validation letter was sent and the same listed on this complaint.  

  The fees that **************** addresses in her complaint are inclusive of late fees and collection fees as addressed in the Association's assessment, billing and collection policy.  

  As a one time accommodation, we are willing to reduce the collection fee and accept settlement in full of ******************** account for $1,393.15.  Our collection manager is reaching out to **************** to discuss.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩