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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/18/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
This company price gouges when it comes to medical supplies. My wife went to urgent care because of leg pain. The doctor gave her a sleeve brace, insurance was billed. Insurance paid close to $850 for a simple knee sleeve and breg still tried to collect over $45 from us. This is a ridiculous price, only so high because they knew insurance would pay. We have disputed the claim to them many times to no avail. Got a notice today from a debt collector seeking the remaining balance. This company needs to be put in check!!
Business response
05/18/2022
Hello ********
In order to research your wife's account we need either her full name and date of birth or the account number on the invoice you received. You may provide this information via this portal or via emailing us directly at *********************************************.
We look forward to hearing from you.
Breg
Initial Complaint
05/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 3/17 I was billed separately from a hospital for a cheap sling (available on amazon retail for $13) with a **** for $25. Within days I was harassed twice by calls from Breg (or its representatives). The matter was turned over to insurance. Breg fictitiously inflated the cost of the sling by more than 8 times to Insurance for the exact same item and now demanding $87.32 as a copay. Actual patient copay should be $10.92.Business response
05/18/2022
Dear ******,
Thank you for reaching out to us on your account.
After researching your account, we have billed your insurance, and per the insurance that you chose there is a deductible amount that your insurer is requesting we **** you for the DMEPOS item that you received. Breg did not set the price of the DMEPOS item you received. Your insurance company contract set the price. Please refer to the *** provided to you by your insurance company. You were initially offered the time-of-service discount. **** insurance is billed, the cost is based on the contracted rate between your insurance company and Breg.
Insurance plans expect the best possible outcome for their patients, so insurance pricing is inclusive of the service aspect that payer insurance require of their contracted supplier.Purchasing a product in a retail store or online puts the onus on the customer to determine whether or not the product fits properly, is being used correctly,or is appropriate for the injury or condition that the product is intended to treat.
I ask that you please call ************ to set up payment arrangements for the balance that is due in the amount of $87.32. You may also utilize the online payment portal at https://bregbillpay.ixt.com.
At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle of our Breg 360 ************* Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.
Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that ********************** prides itself on.Breg
Initial Complaint
04/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received an invoice for a boot that an orthosurgeon office provided to my son at an appointment. I was billed by the provider through my insurance for the boot and paid the provider. I wanted to call and speak with Breg to clarify why I am being billed twice but on the phone number listed on the invoice there is no button or option to speak to customer service rep about billing questions only says to pay by phone.Business response
04/26/2022
Dear Kami
We would like the opportunity to review your account. Can you please provide either the patient's full name and date of birth or the account number (not the invoice number) from the statement you received. You may provide this information via this portal or by emailing us at *********************************************
We look forward to hearing from you,
Breg
Initial Complaint
04/18/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I have a torn meniscus and at my Doctor's ****** they provided me with a BREG Orthopedic knee brace. In November 2021, I received a **** for $105 dollars and I paid it on December 21, 2021 for the full amount. I have a screenshot from ***** ********** for payment as well. I recieved a **** for this exact item on April 6 2022. I called BREG and they say I still have an outstanding balance and need to pay??? I told them I paid back in December 2021 and the person took all my personal info and said I still need to pay but would make a note of it?Business response
04/19/2022
Dear ******,
Thank you for reaching out to us on your account.
I would like you to know we have received your complaint on your account. We will be investigating and reaching back out with our resolution soon. We have temporarily suspended collection activity on your account.
Should you have further questions I ask that you contact me via email or phone; contact information listed below.
At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle of our Breg 360 ************* Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.
Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that ********************** prides itself on.Business response
04/25/2022
April 22, 2022
******************************************************************************************* 92127
Re: Breg Complaint 52200003991
BBB Complaint 17059579
Dear ******,
Thank you for reaching out to us on your account.
After review of your account, I am mailing you out this letter to inform you your account has been rectified and
now shows a zero balance. We apologize for the clerical error that was made on your claim.
At Breg, we are committed to providing our customers with high quality, service and value, and building on our
strength of taking care of our customers and patients from every angle of our Breg 360 Customer Care
Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your
expectations.
Please remember that you are always welcome to contact me with any further questions or concerns. We look
forward to providing our patients with the customer service that ********************** prides itself on.
Sincerely,
*****************, **** ATC, LAT, CES
Billing Escalations Supervisor
Phone: ************
Fax: ************
*********************************************Customer response
04/25/2022
The company says it has corrected the error they made in their billing department BUT my account still shows a balance due of $105 dollars! Obviously, the accounting error has not been fixed still. I will continue to reject their letters or offers until MY ACCOUNT shows a zero balanceInitial Complaint
04/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I visited my plan clinic with left wrist pain. After X-ray and MRI was given a brace by Breg. This was the same problem I had on my other wrist several years ago, and the same brace. I had no reason to question it. I received a notification Breg was not longer covered by my plan and was charged $250 for the brace. My plan is no longer involved. On top of that, the brace is unraveling badly.Breg is sending me bills and calling suggesting a payment plan. I disputed the amount with Breg and got nowhere. I'd happily pay the $38 for the brace - as seen online. $250 is ludicrous!Here is a link to the product https://www.shop-orthopedics.com/Breg_Apollo_Universal_Wrist_Brace_with_Thumb_Spica_p/100xx.htm?gclid=CjwKCAjwo8-SBhAlEiwAopc9WxxoNFnsDSbDGe_vToePbn0E59Vs1oxOmUV8VT6EnSvmDI9M7uE67RoCmFcQAvD_BwE&st-t=adwords&vt-k=&vt-mt=&vt-ap=Business response
04/19/2022
Dear ******* ,
Thank you for reaching out to us on your account.
After researching your account, we have billed your insurance, and per the insurance that you chose there is a deductible amount that your insurer is requesting we **** you for the DMEPOS item that you received. Breg did not set the price of the DMEPOS item you received. Your insurance company contract set the price. Please refer to the *** provided to you by your insurance company. Since your insurance company applied this amount to your deductible, we are contractually not able to adjust the balance due on your account.
Insurance plans expect the best possible outcome for their patients, so insurance pricing is inclusive of the service aspect that payer insurance require of their contracted supplier. Purchasing a product in a retail store or online puts the onus on the customer to determine whether or not the product fits properly, is being used correctly, or is appropriate for the injury or condition that the product is intended to treat.
I ask that you please call ************ to set up payment arrangements for the balance that is due in the amount of $250. You may also utilize the online payment portal at https://bregbillpay.ixt.com.
At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle of our Breg 360 ************* Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.
Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that ********************** prides itself on.
Sincerely,Breg
Customer response
04/19/2022
That is unacceptable. ****************** stated - the brace belongs to Breg. It is their product. They own it. They are collecting. ****************** suggested you file a reconsideration of claim.Business response
04/20/2022
Hello *******
After reviewing your claim, there is nothing to resubmit to your insurance company. We filed a claim with your insurance company. They approved your claim. Since your deductible amount had not been met, they applied the amount of $250 to your deductible.
Please feel free to respond via this portal should you have any further questions.
Breg
Initial Complaint
04/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
This company has double billed me for a mid calf boot.They keep insisting that I received two boots which I did not.I only had surgery on the one foot thus only received one boot from my doctors office.I paid for my boot promptly.Despite repeated calls to customer service and emails they are insisting I received two boots and owe them money.Business response
04/18/2022
Hello *****
Can you please provide the full name and date of birth of the patient or the account number on the statement you have received so that we may research your complaint and claim? You may provide this information via this portal or by emailing us directly at *********************************************
We look forward to hearing from you,
Breg
Customer response
04/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
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Get a QuoteCustomer Complaints Summary
142 total complaints in the last 3 years.
52 complaints closed in the last 12 months.
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