Complaints

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 17 2024 I surrendered a 2020 Nissan Rogue that fell under the Lemon Law Act, Nissan **************** refunded me my money, and sent me a VPP voucher and told me that I would receive the voucher amount if I decided to buy another Nissan vehicle, at Puente Hills Nissan I told ************************** Rep. and *** a manager about the voucher they told me it was for $2,200 dollars, which I never received, I asked them also about a 20 yr or ******* mile warranty that some dealers were giving out on a new car purchase, they both told me that in all the time that they worked for Nissan they had never heard of such a ************************************** carries this and Corona Nissan that is a sister dealer of Puente Hills carries 7yr unlimited mile warranty, I only received 3yr 30,000 mile warranty on my new car purchase, Why? Because I was lied to, I also indicated to ********* and my son also per a telephone conversation indicated to him not to put a Portfolio Svc on my contract because I didnt need it, a amount of $310.00 was placed on my contract anyways, the $310.00 was refunded to me by ************************************* a representative of Nissan, but on the contract the $310.00 gets interest, I am asking for the interest of the $310.00 be refunded, the $2,200 that corporate office gave me to be placed on the remaining balance of the contract, also for them to honor at least a 7yr unlimited mile warranty that their sister dealer has if I cannot get the 20yr ******* mile warranty. I spoke to ******** on 05-21-24 she indicated to me that they told her that I did receive the $2,200, I said where is at because its not on the contract, she said she didnt know..Their is a $750.00 dollar rebate that was given to me but this rebate was told to me that everyone gets when they purchase a new Nissan vehicle, that it comes from the corporate office. I am disabled and they should not be aloud to take advantage of me or anyone like this.

  Business response

  06/20/2024

  In respond to this complaint we have not owned H Greg Nissan Puente Hills for over a year.  This customer claims he purchased a vehicle on April 2024  we are not the owner during the date in question

• Initial Complaint

  09/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I bought my vehicle from HGreg ******** of ******** in February 2023. I have a written agreement of service for a due bill to replace/fix my front bumper on the 2022 *** 740i I purchased from this company. I also verbally expressed my concern with the Sales Manager **** about my gear shifter that he agreed to replace/fix as well. It is alot of details to text but I have gotten no where with this company. I was contacted by multiple people from the business office to repair my vehicle at Puente Hills Nissan and also ********** Nissan but every time it gets down to fixing it, there is a problem. The integrity of these companies are none existent and I am seeking damages for all of the problems and hardships this has caused me. Not to mention a few others problems I am having with the company. I have all my agreements and this company will not honor it. I am seeking legal advice to have them pay me out for the items listed above and also sited for the other issue that is still outstanding.

  Business response

  11/20/2023

  In respond to this complaint customer are advised to follow up anything owed to them on the due bill with in 30 days.  In addition customer had the option to purchase an extended warranty at the time of purchase for future possible repairs

  Customer response

  11/21/2023

   
  Complaint: 20636741
  
  I am rejecting this response because: I have correspondence from employees after the 30 days trying to fix this issue, however nothing ever got fixed. I was NEVER told this until I called and spoke with the Sales Manager **** from a different dealership. NOTHING on my contract states it had to be fixed within 30 days. And if that's the case, why didn't they fix it? I don't understand how a dealership can draw up a contract and not abide by it. I would not ever recommend any of these dealerships. They are in the business of taking your money. 

  By due bill does not have an expiration date and the email correspondence from employees did not say this. They said the exact opposite. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi,On 8/24/2023 I went to visitghe folks at Nissan of puente hills. I was introduced to them off of an advertisement from ******** which stated they are selling/leasing cars with your job as your credit. This dealership is 2 hours away from my place of residence with public transportation and 1 hour with private vehicle. I had been talking to an associate at the dealership for about a week now. Her name was *******. When I arrived there they put me in a vehicle that ******* had already predetermined for this shady mal practice. They put me in a specific vehicle. I was there in total one hour . These people talked about how bad my credit was for about 45 minutes of that hour. Knowing **** well I was there for the your job is credit program. In conclusion they ****** advertise there deals just to bring people in and by the way there is no ******* working there, ******* is what they planned on getting from Me. Especially the boss *** first thing she asked me after I said ******* was is that dog yours sir ? Lol yeah okay!!

  Business response

  11/20/2023

  In respond to this complaint your job is your credit but does not mean the customer choose any vehicle.  **** associates recommend vehicle based on banks approvals.  Customer have also the option to get  a cosigner with good credit to get the car of their choice 

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They sold me a broken car. while the car was getting fixed the finance company backed out. They didn't offer any type of apology or even kindness. Not only that but when it was time to refund the deposit I put down, they shorted me and still have yet to reach out and give me the full amount they owe me. I would like for someone to look at my file and find out exactly what I paid and give me the rest of what they owe me.

  Business response

  06/05/2023

  Hi ********,

  It saddens us to learn that you are unsatisfied with your experience at our location. As we reviewed with you previously, we are waiting for the cancellation of your extended warranty to process so we can complete the rest of your refund. Once that is processes, you will recieve a check with the remaining amount. Please feel welcome to reach out with any questions. -*******************************, Owner Loyalty Manager

• Initial Complaint

  01/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My Nissan Pathfinder was towed to this facility because I wanted the repairs covered under my extended warranty to be performed by a Nissan technician. My car was not driveable at the time. A service technician named **** was my contact throughout the towing and repair. He called me on 1/18/23, after the diagnostic test and found that the transmission needed to be replaced. He also recommended services to be performed that were not required to get my car running. I told him to "go ahead with the repair" meaning just repair the problem. I didn't need additional services. I had actually called the dealership while my car was there inquiring about trading it in.My car was ready to pick up on 1/24 where **** informed me that I owed $620 for services. I was immediately upset because I didn't want the services and thought I was clear in saying just do the repair. The customer care specialist played the recorded call for me and said it wasn't clear from both people, myself and the tech, what services were requested. They were going to give me employee pricing for the services at $382 which I declined because I never wanted the services and said I wasn't picking up the car until this issue was resolved.On 1/26/23, the customer care specialist tells me they put the old transmission back in my car because a collision repair that was done prior to them used an aftermarket radiator which voids the warranty. So my transmission repair isn't covered and they expect me to pay $200 for the diagnostic fee and pick up a car I can't drive.They seem to be retaliating against me for refusing to pay. The collision repair, ********* collision, replaced the radiator after front end damage due to a minor accident. The dealership is saying the collision repairs are the reason my car isn't working. They said the radiator was leaking when the put the car back together, but it never leaked or had a problem when I picked it up after the collision repair.

  Business response

  01/31/2023

  Contact Name and Title: ******, Owner Loyalty Mng
  Contact Phone: ************
  Contact Email: *****************************************
  ******, thank you for your feedback. Per our conversation, we are giving you the option to (1) put in the old transmission, not charge you any of the service work that was performed, and only pay the $195 diagnostic fee or (2) have ******** cover the repair on your behalf. Nissan has strict warranty guidelines and they do not cover mechanical failure due to outside influence or aftermarket parts. At your request, we have not done anything and I have been waiting for your call back on how you want us to move forward since you said you needed to talk to the body shop first. We have called you three times since and have not received a response from you. Please contact us so we can move forward with the work order.

• Initial Complaint

  01/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle from them on December 2nd 2022. On December 17th 2022 I received a certified letter in the mail stating they were canceling my contract and wanted the vehicle back. By law in ********** they only have 10 days to cancel the contact if they are so choose to do so. They took 15 days to cancel. ********** law also States they must give me my entire downpayment back and cannot charge me any kind of fees. They are refusing to give me my $1500 back down payment that I paid for that vehicle. I've called them I'm supposed to be receiving a call from the director of pointing hills Nissan however I have not received one to date. I need my down payment backs so I can get into another vehicle And by law they must return to my $1500. I need the Better Business Bureau's help in retrieving my money from these from this company because they will not return it. And ********** law States they must return my down payment info. They came and retrieved the vehiclequal from my home. Even though they were not entitled to do so because they did not cancel the contract until 5 days late Then they were supposed to if they were. 15 days I was notified that they were canceling the contract. They only had 10 days to do so according to the law . Now they say they have to figure out the fees that they're charging me and they'll send me the rest of my down payment if anything's left in the mail. They are going against the law. This is not right. I need help to get my money back. Now they say they have to figure out the fees that they're charging me and they'll send me the rest of my down payment if anything's left in the mail. They are going against the law. This is not right. I need help to get my money back.

  Business response

  01/31/2023

  ******, thank you for providing us your feedback. During verification, we found that you provided us false documents. If any refund is due, it will be issued in the form a check. Please reach out to us directly if you have further questions.

  Customer response

  01/31/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  No false documents were given.

  Business response

  02/03/2023

  The bank goes through a lengthy employment and income verification process. They were unable to verify implying that the documents provided are fraudulent. As far as the refund, there is currently and investigation from your bank as you contacted them and stated that the charges made were unauthorized by you. Once your bank completes the investigation, they will let us know if they are releasing that money back to you or to our business. If the money is given to our business, we will deduct any damages and fees before any refund is issued.

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 08/22/22, my husband and I had our 2018 Nissan Leaf S towed to H **** Nissan Dealership for what appeared to be a battery issue that disabled the car from being operated. After Nissan inspections, the repair service **** informed us that there was a defective battery module that would need to be ordered and replaced. We were informed that the battery repair was covered under 100k mile warranty, and that the car should be ready in about 7 weeks (approx 10/10/22). Although the dealership did not contact us at any time with updates, my husband, did regularly follow-up with the dealership for a status. Basically, it is now 12/8/22 and we still do not have our car back. We are told that the actual battery module is in their possession, but they do not have the silicon to install. We have asked for any other options as we are in desperate need of our electric car back. The dealership said that we are to wait for this part (silicon), and they do not have an ETA. We are approaching 4 months. The dealership has denied our request for a rental car. We have asked if they can replace the entire battery since there is no ETA on the silicon so that we can get our car back faster, but they stated that although that would expedite the process, they will not do that and that we will just need to wait indefinitely. I believe that we have been fair and given Nissan enough time to repair the car and they do have other options such as providing us a car rental or replacing the entire battery but have chosen to ignore their customers' needs for their sole benefit. We are seeking prompt repair with a whole new battery replacement, or an electric car rental provided by Nissan while we wait on the silicon part.

  Business response

  12/16/2022

  ********************* thank you for allowing me the opportunity to resolve your concerns. As discussed, your case has been escalated to priority status with Nissan. I will also be waiting for a rental return to get you alternate transportation as soon as possible. I will touch base with you again on Monday afternoon. I look forward to continuing working with you.

• Initial Complaint

  12/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 11/16/2022 I went to H Greg Nissan Puente Hills @ *********************************************************** ** ***** and purchased a 2020 ****** Camry XSE with 49K miles on it. When I test drove the car it seems fine, but they did let me know that the gas tank door need to fix, and that will be done before delivery ( Which is on my Due Bill ***** work ). They had the car a week after me signing the paper work and the gas door is still not fix. I called them and told them I need my car, they said we took the part off so you can open the gas door, and when the part come in we will call you to bring the car in, and I said that was fine. That evening I drive the car home, and once I get to 70 mph the car start shaking. I reached out back to the dealer and told them what was going on, and they told me to bring the Camry back for a wheel alignment and air for the tire since the tire light is on. So they did all of that the next day, and I drive home and the car is still shaking, so I decided to take the car to ****** by my home. They told me this car was never inspected, and if they would of inspected the car it need 4 new tires there really bad, you need rotors, breaks and you need back wheel bearings. ****** stated this car was never ready for sell. Called the warranty company they stated Nissan should of never sold you this car, and its not cover and Nissan need to pay for everything. I only drove the car 475 miles. It seems like they just get the cars washed them and put them on the use lot. BEWARE TO NOT BUY FROM THIS DEALER AT ALL... I contacted Nissan USA consumer affairs about this dealer.

  Business response

  12/06/2022

  To whom it may concern: The dealer has spoken with the customer. Our Pre-Owned Vehicle inspection shows that the vehicle was in good condition before leaving the dealership. The customer did not allow the dealer the opportunity to address the concerns. He took it to a local ****** dealership and he authorized the work that they recommended on his car. His warranty declined to cover the wheel bearings because they determined it was a pre-existing condition. The customer requested our dealership to cover the repair amount and provide him a rental. The customer was declined his request because we did not have an opportunity to verify ******'s claims of what the customer needed. The customer then advised us that he would be retaining a lawyer and ended the conversation there.

  Customer response

  12/08/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I purchased the car from the dealer on 11/16/2022. It was prior issues with the car that the dealer never repaired. On 11/21/2022 they delivered the car to my office without the repairs complete, and they stated they will contact me once all the parts come in for the repair. Later that day I drove the car home and I notice the car was shaking, at 3:24 p.m. that same day I spoke with management from the dealer and told her the issues, and she stated to bring the car in on 11/25/22. I brought the car to the service center and they was not aware I was showing up that day. Later that day drove the car home and the car is now making noise and shaking ( Unsafe to drive) on 11/28/2022 sent the car to the dealer near my home because I had brought the warranty. The dealer near my home stated the car was never per-inspected and the car should not have never been sold. The dealer near my home contacted the **************** on 12/2/2022 after they inspected the car and notice more issues wrong with the car. **************** stated this is not covered because the warranty company declared that all the issues wrong with the car was existing issues before I purchased the car from the selling dealer because it is impossible for all this to go wrong in 7 days of ownership of the car. They stated the dealer you purchased from need to contact the dealer were the car is at now . The **************** stated they tried contacting the purchasing dealer in **************** and they were just transferred around the building. On 12/5/2022 I was contacted from the selling dealer and I explained all my current issues and prior issues and that the warranty company been trying to get in contact with them about the repairs. They then stated they will contact the warranty company to see whats going on. 2 hours later I reached back out to the selling dealer, then they stated there not covering the repair cost, our records show the car was in good condition. I explained it is 3k in repair, and they said sorry we are not covering it. Mind you they still have not repaired the first issue which is on my DUE Bill, but they stated the car was in perfect condition. I paid ******* in repair bills today and I finally got my car from the repairing dealer today. I had this car all in all 7 days put 479 miles on the car since and all of these issues. The car was never properly inspected. Yes, my attorney is now getting involved.

  Business response

  11/15/2023

  In respond to this complaint customer was aware was buying the vehicle as-is and had the right to get the car inspected prior to the sale

• Initial Complaint

  09/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My Certified Pre-Owned 2019 Nissan ******** was purchased at Puente Hills Nissan on 11/27/2022 - 73,219 mileage at time of purchase - Included Certified Pre-Owned Vehicle Limited Warranty: warrantable repairs covered for 7 years or 100,000 miles on the vehicle - Vehicle was serviced once at******* Nissan for routine oil change/inspection on 4/15/2022 - At 80,334 miles the vehicle exhibited mechanical malfunctions while I was driving to work on 5/26/2022. The truck had overheated without any dashboard warnings or preventative diagnostics. Vehicle would not accelerate. Oil light came on as vehicle exited freeway - Vehicle was taken to******* Nissan Service center on 5/26/2022 -******* Nissan Service Center determined vehicle needed further diagnostics, unable to drive home. Initial tests determined there was a coolant leak leading to severe damage - No rental service or accommodations were offered at Service Center while further diagnotics/repairs were being made - A claim is submitted to cover repairs under covered warranty. - On 6/23/2022 Nissan consumer affairs confirms the claim has been denied, the******* Service center is unable to explain why this coverage was denied. - the estimate for repairs is given to me on 6/23/2022, totaling $13,100.82 - Nissan Consumer Affairs refuse to settle a buyback, refund, or contract termination - Payments for the truck are still being made to prevent credit damage, vehicle remains at******* Service Center until further resolution is made. ************************** I purchased this vehicle in good faith, with additional warranty coverage, trusting that it would be a reliable work truck while I continue my apprenticeship***** ******************************* This incident nearly cost me my job, affected mine and my significant other's ability to get to work, and has created a money pit for myself with no other alternative than to seek a mediator to terminate this contract and issue an appropriate refund

  Business response

  11/20/2023

  In respond to this complaint warranty do not cover repairs if there was negligence by the customer.  Vehicle have warning lights that go on when a car is about to overheat and in addition some warranty cover rent a cars and some do not

• Initial Complaint

  06/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was harassed through text message by one of their sales reps at a phone number ************** And then he gave me an offer for my vehicle that was more than $****** less than the Kelley blue book value stating that that was the price when I had just checked it yesterday and that was not the case I even told the person I would not take any offer under $****** but yet he still tried and insisted to give me an offer only a drug addict would then when I tried calling to speak with the manager the person who I spoke with named ***'s was rude unhelpful and just decided to hang up on me and every time I called he would not answer and just put me on a transfer loop the only one that actually tried helping was this man by the name of ***** but even with his efforts I ended up staying on the phone for more than half an hour with no luck or any response or call back after ***** had stated that he would give me a call back or let me know at the very least if I could not speak with the manager **** not to mention every time I've tried to call **** the general manager it goes straight to voicemail and it seems as if no one at this place is doing their job correctly I myself and my immediate family have purchased well over five cars from Puente Hills Nissan over the years I even got my very first new car here at Puente Hills Nissan back in 2017 I simply wanted to speak with the manager and file a complaint with the rep that was harassing me initially with non stop texts and calls that I didn't want and if the manager was doing his job I wouldn't have had to do this but **** ***'s the first guy with that number ************** and grant didn't do their jobs correctly or were ethical or even respectful empty promises and rude behavior

  Business response

  11/20/2023

  In response to this complaint customer usually have the expectation of getting retail value for their vehicles.  Unfortunately we have to purchase vehicles at a fair value because the dealership has to resell the vehicle.  As well as texting the customer has the right to opt out  texting by reply stop or forward the text to junk mail.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩