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          Business Profile

          Car Dealers

          H Greg Nissan Puente Hills

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/12/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased my Nissan Sentra 2015 s on June 2022 I tried driving it to California to North Carolina. ************ and and another sales associate promise me it would make it there without a doubt .So I purchased it exciting. Next day I drove it and it was running smooth and as I was heading to New Mexico to Texas. Going up a little hill. It gave up. The semi almost slammed into me and I had to move to the side as quickly as possible . The car did not want to turn on. I called the manager ****** and he tried to help me out as best as possible so i thought. ****** the manager wanted me to pay for it and he'll reimburse me right after. With Nissan denying to tow my vehicle because they weren't paying. When victor finally did it. it took them hours to get here! I didn't mention the worst part. With limited water and it almost being 100 degrees my dog was in very bad condition with him barely opening his eyes and his nose very dry. I did my best with the little water I had to keep him hydrated and cool. I kept mentioning that my dog wasn't doing good and they didn't seem to care. With my windows barely operating I tried to create as much shade. When they towed my vehicle to the Nissan dealership in NM, it was closed. Without the manger caring now I'm sleeping in my car somewhere on the street waiting for Nissan to open. With my my windows down, I woke up with a massive headache the next day feeling very dehydrated. My phone dead. I had to ask a sales associate at a random store, that I was stranded and I really needed help. If she can please charge my phone so I can contact someone. The lady there was kind and let me charge my phone I called my parents and wife letting them know that I don't feel well but I am safe. The tower where supposed to come when the Nissan dealership in New Mexico opens. Hours pass by again and it's starting to get very hot. With the money I had, I got a hotel.

          • Initial Complaint

            06/03/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            -date of purchase 1/24/2022 -total sale price $********* -trustworthy and reliable vehicle -taken advantage and was sold a lemon -the company did not due there part as to following up with complaints -contract #**********

            Customer response

            06/24/2022

            As of 6/24/2022 I , No issues have been resolved to date.

            Business response

            11/20/2023

            In respond to this complaint all cars are sold AS-IS and customer is given an option to purchase an extended warranty at time of purchase.  In addition customer has the right to get the car inspected by a 3rd party prior to the sale of the vehicle

             

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          17320 Gale Ave

          City of Industry, CA 91748-1512

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          (626) 626-2600

          Customer Complaints Summary

          12 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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