Business Profile
Computer Parts
Newegg, Inc.Headquarters
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Complaints
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Complaint Details
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Initial Complaint
03/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a digital license upgrade from NewEgg that will not activate. Specifically a new laptop for a customer that paid up front for the upgrade, but the Windows activation service tells me that the key is invalid and to contact the reseller. I have communicated my issue with NewEgg and the only response I received is that they will communicate it to NewEgg (chat).Business response
03/29/2022
Business Response /* (1000, 5, 2022/03/10) */ Hello**********, Thank you for taking the time to contact us in regards to sales order# *********. I am truly sorry to hear the troubles you've encountered with this order. According to our records, a ticket was submitted to have the digital code reviewed. Our internal team reached out to have the key reviewed and ********* responded confirming the item was valid and redeemed on March 4th 2022. At this time, we would recommend reaching out to ********* directly for additional support however we are not able to refund or replace this order as the item was received correctly and used. We do thank you for your time and consideration upon this matter, should you have any further questions or concerns please feel free to contact me directly by email. Respectfully, Natalie H. ******************** **********Initial Complaint
03/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of Transaction : 1/21/2022,1/23/2022,1/24/2022,1/25/2022 Amount : ******** What was supposed to be provided : ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************* Nature of Dispute: I ordered these items from Newegg.com and i still have not received these items. They stated that the items where delivered to my address by ups and i did not get any packages. Newegg will not refund me my money or anything. I just want my money back because i paid for those items and still have not received them. I do not think they tried to resolve the issue, i submitted a complaint and they asked ups to look into it UPS said they delivered the package but when i went to look for the packages they where not there. Which means some one stole my packages. So i didn't get the stuff I paid for I should either get replacement of my money back. I just want my money back ORDER # XXXXXXXXX - XZXXXXXXXXXXXXXXXX ORDER # XXXXXXXXX - XZXXXXXXXXXXXXXXXX ORDER # XXXXXXXXX - XZEXXXXXXXXXXXXXXX ORDER # XXXXXXXXX - XZXXXXXXXXXXXXXXXX ORDER # XXXXXXXXX - XZXXXXXXXXXXXXXXXX ORDER # XXXXXXXXX - XZXXXXXXXXXXXXXXXXBusiness response
03/28/2022
Business Response /* (1000, 5, 2022/03/11) */ Hello Mr./ Ms., ******, Thank you for contacting us regarding your order numbers and claims involved with account number ********. I am truly sorry to hear about your experience regarding your recent purchase and your request for a refund back to your original form of payment. After further review, I do see here that 3 of your claims were refunded and one was declined. I would like to look into this matter further for you and provide you a call back if you'd like. Please provide me the best call back number for you so we can go over your orders and claims involved. Respectfully, ***********************************************Initial Complaint
02/28/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 12/5/2021 Order #XXXXXXXXX, I ordered 3 products from NewEgg.com, a Intel Core I-9 processor, a Corsair power supply and an ASUS Motherboard for $*******. Two out of the 3 products arrived at my house but the Intel Core I-9 was not in the box. All 3 items should have been in the box. The box was not tampered with in any way that I could tell, just 1 product was missing. I immediately let NewEgg know about the missing item and they put in a claim. That claim was denied because they said the box has been delivered. That is true, it was delivered but 1 product was missing. I then filed a claim with Chase, my credit card company and they also reached out to NewEgg and the claim was denied. On 12/13, while waiting for my resolution from NewEgg, I purchased the Intel Core I-9 because I needed this component for an Xmas present for my son. NewEgg should have several ways to prove that they placed all 3 items in the box, cameras in their warehouse, the weight of the box, if the processor wasn't in the box, it would have been lighter and an inventory discrepancy that they can see, they have 1 more than they think they have. I should not have to pay the $458.99 for a product I did not receive and I need your help resolving this issue with them. Thank you.Business response
03/10/2022
Business Response /* (1000, 5, 2022/03/08) */ Hi Ms. ********-***** We appreciate you taking the time to contact us regarding this matter. We are truly sorry to hear of this situation our records indicate that claim#****** has been denied by our team. However, I have reached out to our claims team directly in hopes of getting this claim rereviewed and fully resolved for you. Once I receive an update on this request, I will be following up with you directly by email. Should you have any further questions or concerns please feel free to contact me directly. Respectfully, ******** Community@newegg.com Newegg.com Consumer Response /* (2000, 7, 2022/03/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received an email from NewEgg issuing a refund for the product I never received. I am satisfied with this resolution. Thank you for resolving this on my behalf.Initial Complaint
02/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased an ***** laptop from Newegg. I received an email stating it was delivered but i never received the item. I contacted them to let them know i never received it. They told me they had to reach out to the seller to confirm. I never heard from them after that so i called them back and they told me the seller said the carrier said they delivered it and an *********** signed for it. I let the representative know i have no idea who that person is as i live by myself and that is not my name. They told me they will reach back out to the seller with the information i gave them but I never hear back from them and every time i call the they send me the same email telling me the seller says it was delivered. I called and spoke to a supervisor named **** and he told me to call him back Friday February 25 if i have not had a resolution because its been over two weeks and he will resolve it by refunding my funds. I called him back the day he told me to call and he told one of the representatives to tell me he's busy so I'll have to file a claim. It's very exhausting dealing with this this company and i would just like to get a refund for the item i never received.Business response
03/09/2022
Business Response /* (1000, 5, 2022/03/07) */ Hello Mr. ******, Thank you for taking the time to contact us in regards to your recent order number *********. I am truly sorry to hear you did not receive your package and it was signed by a different name. After further reviewing your order, I do see here that the seller was notified that the order was sent to an incorrect address. A claim was issued for this order and the resolution was a request for a refund. A refund has been issued as of February 28th, 2022, with transaction ID ******************* back to your original form of payment method. It should show back to your account within 3-5 business days from that date. We do thank you for your time and consideration upon this matter, should you have any further questions or concerns please feel free to contact me directly by email. Respectfully, Natalie H. ********************* ********** Consumer Response /* (2000, 7, 2022/03/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Contact Information
Customer Complaints Summary
317 total complaints in the last 3 years.
82 complaints closed in the last 12 months.
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