Business Profile
Computer Parts
Newegg, Inc.Headquarters
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Complaint Details
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Initial Complaint
12/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of Transaction: 11/29/2024 Did I reach out: many times Did they offer resolution: no It is this simple. I received the box with this portion of a shipment that stated it had two of the following item:ASUS Dual GeForce RTX 4070 SUPER EVO OC Edition 12GB GDDR6X (PCIe 4.0, 12GB GDDR6X, DLSS 3, HDMI 2.1a, DisplayPort 1.4a, 2.5-slot design, Axial-tech fan design, 0dB technology) DUAL-RTX4070S-O12G-EVO The shipment only had one of them. In place of the 2nd item was a piece of coiled up into an S shape piece of brown paper.I immediately reached out to Newegg but they were on Sabot for the next three days. I tried calling a number of phone and website contact. They basically responded 9 days later wanting to see all sides and inside of box. I had cleaned up my house for company by then and threw away the box. I had only thought to take a photo of the label. They said if I wanted a refund or the other one sent I had to have photos of inside and outside of box from all sides. They asked if the box arrived damaged. I said not at all.They denied me, I petitioned a few more times with same result.I finally thought to research this company, Apparently they are known for this since the original family sold out to foreigners.Please help. This order was for a tiny tiny nonprofit that can't afford such an extravagant loss. The item cost $599.97 plus tax.... which they refused to refund that either. (We are 501c3 nonprofit)Initial Complaint
12/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased the head phones and even paid for additional coverage. The cover to the charging port fell off within a week. A couple weeks later the wire became loose and now it is totally non functional. When I contacted them for a refund they said that the issues that occurred were not covered by the warranty.Initial Complaint
12/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I am extremely unsatisfied with the handling of my backorder # *******. This was a 64gb kit of Corsair Dominator Titanium RAM. Since placing the order on 11/25, I was provided with around 7 different "ETA" dates. I have screenshots of several of these I can provide if needed. Each time, this date has come and gone without anything happening other than me receiving a generic email.Most recently, the date was 12/18/24. This, once again, came and passed without my order being shipped. So today I checked to see what the new date was, and found the company had cancelled my backorder without any consultation or approval from me. This is in spite of the fact that the item is still available for order on their website with an eta date of 12/26/24. I contacted their customer support and was told there was nothing they could do, but I could place another order. The problem with that is the price is now significantly higher and that would move me to the back of the line.This feels like false advertising to me. The product was advertised on their site at a specific price. I ordered the product at that price, and they waited 25 days to tell me I can no longer get the product at the price that was advertised and agreed upon. It seems like they decided the demand for this warranted a higher price, so they broke the agreement to provide the product at their advertised price.If I had known this upfront, I would have ordered from a competitor (who had it in stock on 11/25) for just a few dollars more and likely received the product a couple of weeks ago. Now, it is off sale everywhere so it is more expensive than the price at other retailers on 11/25. It is also now backordered at other retailers. I now have over $2000 of computer parts sitting here waiting for this one last item. So my only option is to find an alternative product or pay around 20% more while waiting even longer to get it. I was not charged for the order, but that is not the concern I have.Customer response
12/30/2024
From: ***** ****** <
>*******************************************************************************************************************************************************************
Sent: Saturday, December 21, 2024 7:34 PM
To:**********************************************************************************************************************************************************************************************************************
Subject: Complaint ********Hello. Complaint ******** submitted on 12/19 can be closed out.
The company has stopped accepting orders for the product, and I've ordered elsewhere. Still a bad experience, but acceptable as long as they are not taking orders at higher prices.
I am okay with the complaint not being publicly displayed.
Thanks
*****
Initial Complaint
12/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed an order and paid for overnight shipping on Monday, 12/16/2024 which clearly stated it would arrive by 12/17/2024, the cost was roughly $30 additional for the shipping cost.The next day the status said "delayed" so I attempted to chat into customer service which was a complete nightmare trying to get a real person on the other end. I then called in to the 800 number and was told I could either wait "15 minutes" or have a call back in the same time frame. More than an hour later I finally received the call back and had to argue with the agent to get my overnight shipping refunded. She then claimed it would arrive by 12/18/2024 at the latest. Currently it is still sitting in a shipping facility and says that it will not arrive until 12/20/2024. I then attempted to chat in again today and got a "****** *." who simply wouldn't respond to anything in the chat and just let me sit there.This isn't the first time this has happened with Newegg. They seem to be completely dysfunctional and cannot meet their falsely advertised shipping dates.Their customer service is nearly non-existent and extremely difficult to even contact.This product was supposed to be here in 1 day and now will be 5 days after order. This has caused me to lose a customer who was expecting this part to be installed on Tuesday night, a day after it was ordered.Initial Complaint
12/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered some computer parts during the holidays from this company. Delivered this package opened and missing some of the computer parts. Filed a complaint immediately after delivery: within (1) min. Did every necessary action that was asked from me including sumbitting pictures of the box and submitting a police report, just for new egg just sent an email back to deny my claimInitial Complaint
12/16/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This is about the chat with Chonriee J. on 12/16/24 Order # ********* The items I bought were eligible for Black Friday price protection. This includes the *** (which went from 929 to 890 during black friday), the corsairs vengeance ram, which went from 104 to 90, and ****** Z540 which went from 220 to 200. You agent not only "did not find any item under my profile". But also rudely ended the chat. You guys gotta do better.Initial Complaint
12/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a gpu through Neweggs trade in program. Despite paying for the new gpu with the understanding that I would be refunded for my trade in, Newegg said they could not process the trade in because I used Apple Pay. They pointed me to the trade in FAQ page. While that page lists payment options that Newegg does not accept for the trade in program, Apple Pay was not listed. Further, under their ordinary payment page, under ***** Pay, they list certain programs that Apple Pay cannot be used for, the trade in program is not listed. They suggested returning the gpu, because apparently they can refund Apple Pay then, and rebuy the gpu through the trade in program not using Apple Pay. Besides the inconvenience, they do not have the gpu I purchased in stock or any comparable gpus at the same price.Initial Complaint
12/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased the item and received a box that did not match the item I purchased. The first red flag was the seal being broken so that was red flag one. Red flag #2 was the amount of empty space in the box as they clearly did not send the correct item. Anyway, I attempted to return the same box they sent me as It was not what I ordered and was rejected, and they cited that I did not return the item in its original packaging (I did). The original packaging was not original at all and that was the issue I had with them. I took pictures and documented everything because I had a feeling they would try to short me out of money. NewEgg is known for having these shady business practices and I read about all these nightmare scenarios online, just did not think it would happen to me. Realistically I just wanted a replacement but after the back and forth I need a refund. They have tried to pretty much force me to pay for something I never received in its original condition and I am being taken advantage of. None of the information they provided me with even matches their claim. They sent me the wrong item as I said before, I ordered a different SKU and received god knows what.Initial Complaint
12/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I bought the ********* on 11/6 and tracked it. This product never moved past "delayed" on 11/12. I received my first response from ******* on 11/27/24 (in the screenshot) another response from "****" on 12/6/24 saying;"Your order has been shipped using our trusted carrier, ****** You can conveniently track the progress of your shipment by using the tracking number "**********************" on the carrier's official website. Rest assured, we have taken every necessary measure to ensure that your package will be delivered to the provided address promptly.We kindly request you notify us upon receiving your order. Your satisfaction is paramount to us, and we would greatly appreciate your feedback."Today (12/15/24) I have received the same exact email from ***** I got on 11/27. I'm not sure if this is how you get people the push past the refund limit, but I will be expecting a full refund since it seems I'm never getting this product.Initial Complaint
12/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on their website. The package was never delivered and instead returned to sender. I then reached out and they promised to send package with expedited shipping. When package was sent it was sent through *** ground instead of expedited and after 6+ conversations with customer service they refused to help reconcile in any way other than offering a discount on future orders.
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Contact Information
Customer Complaints Summary
317 total complaints in the last 3 years.
82 complaints closed in the last 12 months.
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