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          Business Profile

          Wilderness Survival Training

          American Family Survival

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Wilderness Survival Training.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/14/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            On 6-8-2024 I ordered a night vision binocular from American family survivor. I havent received a confirmation yet nor will they respond to my emails or answer the phone. Please help.

          • Initial Complaint

            05/13/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Dear ****** or ********************,Im still waiting for my order, (that was partial), to be fulfilled. Can you offer me some information on when it will be delivered?I placed this order on 5-10-21. Its been over 3 Years and 2 days now. Im still waiting for my Axe Head, in Gun Metal Gray, for my Tac-Staff to be delivered. PLEASE HELP(Order Number #AFS5643)Why will no one answer my emails?Im still waiting for my axhead which cost, $34.95 for which I Paid for. Please **************** sold this to me without having it available or in stock, took my money, and have not delivered it.How do you sell a product that you dont even have? And, you refuse to reply to any emails or phone calls that Ive made to you in the past 3 Years and 2 days. The Axe Head was not cheap, especially for someone who lives on a fixed income. Im sure you still have the records available. PLEASE HELP and, REPLY!!!!! THANK YOU.Order summary Hide ^Axe Head for Tac Staff $34.95 Shovel Head for Tac Staff $49.95 4 Tac Staff Additional Section Black $67.80 Add a discount code or a gift card Subtotal Shipping Total USD $152.70 $8.95 $161.65

          • Initial Complaint

            04/24/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Date: 04/06/2024 Amount paid: ****** Did not receive the product.Product: Night vision Goggles.I tried calling several times no answer to the phone numbers on the internet.Can provide a Credit Card statement if necessary.

          • Initial Complaint

            02/09/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered 3 lighters w/ a +1 bonus lighter when accepting a 30 day "money back" offer for a subscription back in mid 2021. Never logged into the subscription and never received the 4 lighters. I sent an email to cancel everything and refund the money and got a confirmation from ****************** that the cancellation was done and I should have seen a credit in 7 business days.NEVER HAPPENED!Now, on 12/15/23, they started charging my credit card again for the $39.99 subscription and have processed more than several times. I have finally had to cancel my card number!

          • Initial Complaint

            12/19/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 12/17 @ 341am, I was awaken to a chime on my phone due to a credit card charge in the amount of ***** that said American Family Survival. The only thing is I hadn't used or contacted them since I canceled a membership in 4/2021. I have tried to call regarding this charge to get a ring and busy signal and unanswered emails where their website advises an 8 hour response

          • Initial Complaint

            12/17/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Charged $39.95 two days in a row for something that I never ordered, via credit card.

          • Initial Complaint

            12/13/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased a tac staff from AFS several years ago. It took some time to receive it, but it eventually arrived. Recently, December 2023, I received a payment request for $39.90. I placed no such order.

          • Initial Complaint

            10/10/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered an ax head & night vision binoculars and never received them, when I contacted them, they said it would take a few weeks for them to fulfill my order, that never happened and its been 3 years!

          • Initial Complaint

            05/23/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a multi use trek pole, and I never received it! I spent a total of $192.79 (including shipping)!I would like the product or a refund. Order number: 7FC0663670 I have sent emails to **************************************************************** and received no response!

          • Initial Complaint

            01/18/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            This erroneous charge has been charging me $39.95 every single month on my PayPal credit card for over 2 years and I cannot get a single valid support number to work for them. I want my money back I want them investigated I'm going to first light up Paypal for a refund on two years worth of $40 a month but this company is the one responsible so you can bet your buns PayPal's just going to turn their guns back on you this outfit is crooked and needs to be shut down and completely bankrupted I want someone to call me back about this issue immediately from that business I want someone to even prove it's a legit business. And if I can nail down what state OR country their IP address comes back at my hacker daughter can help me to locate their actual offshore I'm sure location and perhaps do them a little number using federal laws in ***************** some of the islands most remotely inaccessible can even feel pain brought on by the feds from our country something needs to be done about this it's an outrage my husband is a veteran and I am a retiree over 80 years old this nonsense needs to stop I never ordered a single thing from any survival outfit I'm 80 years old what on Earth what I want my number is ************ my name is ***************************** I have reference numbers for each charge and the amounts and screenshots of the bill thank you

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          32565B Golden Lantern St

          # 154

          Dana Point, CA 92629

          (833) 955-2655

          Customer Complaints Summary

          37 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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