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          Business Profile

          Wilderness Survival Training

          American Family Survival

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Wilderness Survival Training.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/25/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            AS INDICATED BY THE ****** INVOICE" BELOW I ORDERED NIGHT BINOCULARS FROM SPEKTORTACTICAL (NOW FAMILY SURVIVAL) AND NEVER RECEIVED THE PRODUCT, WHILE MY CARD WAS DEBITED THE AMOUNT SHOWN.I CONTACTED THEM TWICE AND GOT A GENERIC "SHIPPING DELAY" REPLY.NO PRODEUCT WAS EVER DELIVERED. I AM SEEKING REIMBURSEMENT.CAN YOU HELP ME PLEASE.THIS COMPANY IS A SCAM , HOW CAN THEY CONTINUE WITH FRAUD ON THE INTERNET??EMAIL INVOICE:Hi ***********************,Thank you for placing your recent order.Please find the summary of your order below.Order Number: 26203CBFF2 Order date: 09/22 1:16pm Shipping Address: ********************************************************************** Billing Address: ********************************************************************** Phone Number: *********** Email: *********************** Items in Order:NameQuantityPrice Lifetime Warranty Tiger Eye1$8.95 Tiger Eye Night Vision Binocular1$199.99 Totals:Sub Total: $208.94 Shipping: $8.95 Grand Total: $217.89

          • Initial Complaint

            03/23/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I placed an order with this company on 2/2/2022. On the website it says delivery takes up to 21 days and occasional delays occur. On 2/28/2022 I inquired and was told that the expected timeframe for my order to be shipped was ***** days. I did not hear anything and Im the 14th business day after the last communication, on 3/20/2022, I inquired again and stated that I wanted my order to be canceled. I did not get a reply. I have sent two more inquiries on 3/21/2022 and 3/23/2022. I attempted to call and got a message that their office was closed and to call back during their office hours (I did call within office hours) or to email and they would reply within 24 hours, which has not happened. My order number is AFS7042 with a total of $412.84. I would like a total refund at this point.

          • Initial Complaint

            03/22/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            hello, i regrettably ordered a Tac-Staff which is a multifunction walking staff. I see by other reviews that I'm not alone. They took my money and then proceded to lead me on 12 days at a time for months till i gave up giving them more time for covid. it's been 10 months. the phone number automatically tells you to call back during regular business hours no matter what time you try. and now they are just trying to string me along again. I ordered it on 05/09/2021. My order number is 28DB9EB235. I paid ***** for the product and **** for lifetime warranty for a grand total of ******.

          • Initial Complaint

            03/10/2022

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            This company continues to charge my bank account $39.99 monthly. I did purchase two survival lighters from them about a year ago which were paid for using my debit card and they have continued charging me ever since.

            Business response

            03/25/2022

            Hi *****, 

             

            The monthly charge you are receiving is for our digital survival courses and ebooks. It was opted in for with the selection of the free bonus lighter at checkout. We do put a disclaimer that selecting that is the opt in for the monthly subscription charge. I went ahead and cancelled your subscription as well as resent you your login information and order confirmation. You will have access to the courses and ebooks still without any further charges. 

             

            Have a wonderful day!

            Customer response

            03/26/2022


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            ***********************

             

          • Initial Complaint

            03/04/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            On November 19th at 1:23 am i paid American Family Survival for two lighters, using my credit card on line for the price of $61.94 that includes the charge of $6.95 shipping cost .I have emailed this company several times as to where my lighters are and i get the same response that the current ETA on shipping of the lighters is an additional ***** business days and that i'll receive a tracking confirmation email once it's shipped.I have tried calling them and i have also sent more emails to customer support and they tell me the same thing.

            Business response

            03/16/2022

            Hi *****, 

             

            I apologize for the extended delay with your order. We strive to have 100% customer satisfaction and apologize for the negative experience. We did encounter some major unexpected delays and have been waiting on an incoming shipment. I went ahead and cancelled and refunded your order. You should see it back on your card in the next 7 business days. 

             

            Have a wonderful day!

          • Initial Complaint

            03/03/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I have attached screen shots from all the transactions that were deducted without my knowledge. This is a recurring deduction. I would like them to stop talking my money and to refund me the total that has been taken out $639.84. the transactions start on 1-25-21 and continued to most recently 3-3-21. I didn't think anything of it because it said American f, I thought that meant my car insurance but I was wrong. I called the two numbers I could find ************ and ************. Both kept saying they were currently closed and only open 9-5. I tried all hours of the day and night with no one answering. I sent an email that I found on the website and it auto responses back that they'll get back to me with in 8 hours. I would really appreciate it if I could get my money back. I mostly would like for them to stop the auto deductions. Thanks you.

            Business response

            03/16/2022

            Hi *******, 

             

            The subscription charges you are receiving are for the digital survival courses and ebooks you enrolled in when you selected the free lighter at checkout. I went ahead and cancelled and refunded the last charge you received on 03/02 and you will not be billed again. I also resent your login information for the courses and ebooks that you will still have continuos access too. 

          • Initial Complaint

            03/03/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I ordered 3 survival lighters from them for last Christmas present which I have never gotten. I contacted the company and got a generic email: wrote:******* C (American Family Survival)Feb 15, 2022, 7:43 PM PST Hi ***,Thank you for placing your recent order with us. We've been a bit overwhelmed with demand on that particular promotion and the current ETA on shipping of the lighters is ***** business days. You'll receive a tracking confirmation email once shipped.Please let us know if we can assist you further and thank you for being a valued customer of ****************************, ******* -Prepared For Anything-American Family Survival ********************************** I received this same email 3 times with no response when I asked for a refund the last time: on February 28th Please respond as I never received the lighters and demand a refund, *********************

            Business response

            03/07/2022

            Hi ***, 

            I apologize for the long wait. We had some delays with our products. I do show this was refunded on 03/04/2022. Please reach out if there's anything else I can assist you with. 

             

            Have a wonderful day!

            Customer response

            03/07/2022


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            ***************************

             

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          32565B Golden Lantern St

          # 154

          Dana Point, CA 92629

          (833) 955-2655

          Customer Complaints Summary

          37 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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