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Initial Complaint
02/07/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
There was a discount on many Apple products on TigerDirect.com Feb 3 - 4, 2023. I placed an order on Feb 4. I called them on Feb 6 to get an update status of my order and was told it was being canceled due to a system error with the prices. They told me it was a good thing that they were canceling my order instead of increasing it the correct price.
Business response
02/08/2023
Hello,
Thank you for your recent order. Unfortunately, due to incorrect pricing resulting from technical issues, we are unable to fulfill your order. Consistent with our terms of service, we are cancelling all orders that were impacted by the incorrect pricing. We sincerely apologize for the inconvenience.
You may review our Terms and Conditions here: ****************************************************************

Sincerely,
The TigerDirect Team
Customer response
02/10/2023

Complaint: 19346500

I am rejecting this response because:
The price listed was on your site for more than 48 hours. I understand you have a policy, but that doesn't mean you should be able to post false advertisements (prices) on your website. It was not my fault that you posted those prices, and I don't see why you will not honor my order.
Sincerely,

***********************
Business response
02/10/2023
Hello,
It wasn't false advertisement, it was pricing error due to technical/system issue.

Thank you
Initial Complaint
02/06/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They advertised multiple apple products on sale. I made two purchases. They held my funds for several days. I got confirmation emails for my orders but no cancellation emails. I went online to check and it said both of my orders were cancelled with no explanation. Thousands of people have posted in online forums of the same issue.
Business response
02/08/2023
Hello,
Thank you for your recent orders. Unfortunately, due to incorrect pricing resulting from technical issues, we are unable to fulfill your orders. Consistent with our terms of service, we are cancelling all orders that were impacted by the incorrect pricing. Any pending auth on your orders will automatically drop after cancellation. If you still see pending charge, please call our Credit Card processing team at ************. We sincerely apologize for the inconvenience.
You may review our Terms and Conditions here: ****************************************************************

Sincerely,
The TigerDirect Team
Customer response
02/10/2023

Complaint: 19345277

I am rejecting this response because:
The prices stayed live for 2 days over multiple items, all Apple products , how can a mistake happen for that long without correction. The advertised price should be honored , this was a scam to hold money and I will take legal action
Sincerely,

*********************
Business response
02/14/2023
Hello,
As stated on our Terms of use:
Systems, Typographic, Photographic and Other Technical Errors. Although we do our best to achieve 100% accuracy, occasionally errors and inaccuracies do occur. Should you encounter an error or inaccuracy, please inform us so it can be corrected. Products and packaging depicted may differ from stock available at the time of shipment. We reserve the right in our sole discretion to substitute equivalent items if available. If an error is made and a product is listed at an erroneous price or shown as available when it is not, we may, at our sole discretion, refuse or cancel any such orders processed as a result of such error, to the fullest extent permissible under applicable law. If an order has been confirmed and charged to your credit card at the incorrect price or where the product, service or solution is not available, we reserve the right, in our sole discretion, to promptly issue a credit in the amount of the incorrect price or unavailable product, service or solution.

Thank you
Initial Complaint
02/06/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Tiger Direct Business site had advertised pricing for IPads on their site at a discount. I ordered 1 for myself and my wife. Called in today and it appears that everything was set to be shipped. Later I received notice that my order was canceled with no explanation from the the company. This is a clear bait and switch situation in which they posted low pricing to get people to visit their site. Terribly disappointed in these shady business practices.
Business response
02/08/2023
Hello,
Thank you for your recent order. Unfortunately, due to incorrect pricing resulting from technical issues, we are unable to fulfill your order. Consistent with our terms of service, we are cancelling all orders that were impacted by the incorrect pricing. We sincerely apologize for the inconvenience.
You may review our Terms and Conditions here: ****************************************************************

Sincerely,
The TigerDirect Team
Customer response
02/09/2023

Complaint: 19344751

I am rejecting this response because: This pricing was on your site for an entire day. You used this to drive traffic to your site and collect data from potential customers. You collected my credit card info, etc and then turn around and cancel my order after the fact. Major retailers matched pricing based on what you had on your website. I think its time to own up to this mistake I am seeking the pricing to Be honored.

Sincerely,

*************************
Business response
02/10/2023
Hello,
As stated on our Terms of Use:
Systems, Typographic, Photographic and Other Technical Errors. Although we do our best to achieve 100% accuracy, occasionally errors and inaccuracies do occur. Should you encounter an error or inaccuracy, please inform us so it can be corrected. Products and packaging depicted may differ from stock available at the time of shipment. We reserve the right in our sole discretion to substitute equivalent items if available. If an error is made and a product is listed at an erroneous price or shown as available when it is not, we may, at our sole discretion, refuse or cancel any such orders processed as a result of such error, to the fullest extent permissible under applicable law. If an order has been confirmed and charged to your credit card at the incorrect price or where the product, service or solution is not available, we reserve the right, in our sole discretion, to promptly issue a credit in the amount of the incorrect price or unavailable product, service or solution.

Thank you
Initial Complaint
02/06/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My order #R5064915 was cancelled with no notice.
Business response
02/08/2023
Thank you for your recent order. Unfortunately, due to incorrect pricing resulting from technical issues, we are unable to fulfill your order. Consistent with our terms of service, we are cancelling all orders that were impacted by the incorrect pricing. We sincerely apologize for the inconvenience.
You may review our Terms and Conditions here: ****************************************************************

Sincerely,
The TigerDirect Team
Customer response
02/09/2023

Complaint: 19344621

I am rejecting this response because:
Its a copout and show how little honor this company has. I was taught to own my mistakes not hide from them. So since then I have asked for my account to be deleted but have yet to receive a confirmation of such. As I will never do business with them as long as I live.
i Would like confirmation of my account and person information removed from their systems and opt out of the sharing of any of my data.

Sincerely,

***********************
Business response
02/10/2023
Hello,
Your online account is already deleted.

Thank you kindly
Initial Complaint
02/06/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Date of Transaction: Dec, 19, 2022 Transaction Amount: $50.87 + $11 return postage Business Committed to: Full Refund less 15% restocking fee and shipping charges Order Number: R5045875 I placed an order for printer toner from PC Mall, DBA, tigerdirect.com, based on searching my model number on their site for my printer. The toner arrived in an OEM box with a shipping label and was not the correct model needed. I contacted the business, and they asked if the box had been opened. I advised that the box had been opened, but the seal on the toner was not compromised. **************** said they would accept the return minus shipping charges and a 15% restocking fee. I shipped the toner back to their RMA address and they stated that the box had been opened and was therefore not eligible for return. I advised that this was already communicated before spending $11 to ship the toner back and they agreed to these terms. They refused to refund the money and then reshipped the toner back to me again. **************** will no longer return my messages.
Business response
02/08/2023
Hello,
Thank you for reaching out to us. We have submitted a request to process full refund of $50.87. The amount should reflect to your account in the next 3-5 business days.

Sincerely,
The TigerDirect Team
Customer response
02/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
11/10/2022
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered and paid for 2 computers from Tiger Direct on 10/26/2022. I only received 1 computer. After waiting a couple of days to see if the other computer would arrive, I contacted them and spoke to an individual that identified them self as *****. I called ************. This individual said it would be investigated. I received a message on 11/05/2022 that said a shipment was delivered to my address approximately 10 days before. This is the 1 computer. Only 1 box with only 1 computer. I again contacted them on 11/7/2022 both via phone at their main number and via chat on their website. I do not recall who I spoke to on the phone but I spoke to ************ via chat. I kept a copy of the chat. The last thing he said in the chat is that I should hear something by the end of the day on the 7th. I have not received any communication from them since.
Business response
11/23/2022
Business Response /* (1000, 5, 2022/11/17) */ Hi, We apologize for the inconvenience. We have requested $171.19 refund to be processed. The amount should reflect on your account in the next 3-5 business days. Thank you kindly Consumer Response /* (2000, 7, 2022/11/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Complaint
10/28/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Order********* was returned, and Tiger Direct employees promised me a refund, and confirmed they were refunding me, but then they forgot to do it. I'm owed $486.29 to my card. See attached messages from Tiger Direct I must file chargeback soon if they do not voluntarily refund. I am a marine veteran so this is especially disturbing that they have held my money this long.
Business response
11/18/2022
Business Response /* (1000, 5, 2022/10/31) */ Hello, Pls call our Credit Card processing Team at************* or***************regarding your account. Thank you kindly
Initial Complaint
10/26/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a computer (item# ********) from *********** using a credit card on 9/24/2022 in the amount of $226.78. My order number is ********. I anticipated my computer arriving at my home well before the end of September but it did not. I called *********** multiple times with inquiries about the situation: an investigation with**** and *********** was launched after I called back the second time (after doing everything in my power to ensure that the package was not on my property or at a neighbor's). I was told the investigation would take approximately 5-7 days. I was told that I would be contacted with the result of the investigation, but I was not contacted in any way. After 2.5 weeks of waiting to be contacted with the result, I finally called *********** again on 10/25; only then was I emailed a notice with the result of the investigation (the package was determined to be delivered to me, but was not in actuality). I filed an online inquiry at *********** for a refund (as a last ditch effort) after being told on 10/25 over the phone that I could contact my bank or credit card company in an attempt to receive a refund (which I am still willing to do, but I believe that the business should be held accountable). On 10/26 I also posted a complaint on another website, in addition to filing my first complaint here with the ***. I am unfortunately at my wits end. I have never feared that something like this would happen, because we live in a world where we trust that our packages will arrive when they say that they have shipped. I am truly irate.
Business response
11/17/2022
Business Response /* (1000, 5, 2022/10/31) */ Hello, We apologize for this inconvenience. We have submitted the request to have your refund processed. The amount should reflect to your account in the next 3-5 business days. Thank you kindly
Initial Complaint
10/06/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Order ******** was returned. They provided a return label and they received the item back a month ago, but they never refunded or contacted me, I assume their warehouse simply forgot to refund, and when I contacted ************************** asking where my refund is they did not reply. I am owed a $291.27 refund to my card.
Business response
10/26/2022
Business Response /* (1000, 5, 2022/10/18) */ Hi, We apologize for the inconvenience. We have submitted the request to process your $291.27 refund. The amount should reflect to your account in the next 3-5 banking days. Thank you Consumer Response /* (2000, 7, 2022/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for the resolution and teamwork.
Initial Complaint
09/29/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of transaction: 08/18/2022Amount of money business paid for item: $4,899.99Business commitment from ************: ******* ******** ***** (Account Executive) confirmed he would process return on order and provide ship label due to ************ losing the shipment and not having nor providing an update to the consumer regarding status of order. Randomly 1 and 1/2 month later - the unit appears in a huge ripped boxReason for dispute: ************ (******* ******** ****** advised ************* would be paying a stocking fee for shipping at 15% of order for an item that was not used, and all that was done was ************* IT re-taped their box since it was damaged. Has the business attempted to resolve the problem: After calling on about 20 attempts, confirmed ************ was not going to change their mind on charging ****** 1K for no reason. The entire issue with the shipment and order is due to their courier service and ************ not taking care of their. This place has nothing but illegal Order Number: ******Many thank you's
Business response
11/09/2022
Business Response /* (1000, 5, 2022/10/19) */ Hello, We apologize for the inconvenience. Upon checking, the return process was discussed and explained to you and the notes stated that you decided to not proceed with the return. If you have further concern, kindly contact your account executive ********************** Thank you kindly

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