Complaints

• Initial Complaint

  08/31/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order 08/18/22 for a birthday present. Received the order 08/23/22 very quick except it was the wrong item. I promptly called trying to ensure the correct item could be received by the birthday and was told I needed to open and take pictures of what was received. I did so and emailed the images. Since 8/23 the only contact from this company was initiated by me. And the request for a review of the product I have still yet to receive. When calling customer support I have received a basic "it is what it is" statement and no one can give me a response on when I should receive the correct item. They are now waiting for me to ship the item they sent incorrectly before they will issue a replacement order for the original purchase. This is unacceptable and will never fix the fact my son didn't receive his gift on his birthday or shortly after. I am furious and they refuse to accept any blame in this situation.

  Business response

  09/06/2022

  Business Response /* (1000, 5, 2022/09/02) */ Hello, We apologize for the inconvenience. Upon checking, the return label was sent to you on Aug 31. Kindly have the unit sent back to us. We'll process your refund after we received the item. Please do let us know by replying to the email that you received from our Returns Department. Thank you kindly Consumer Response /* (3000, 7, 2022/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The item was shipped back via *** yesterday. No amount of response will undo the fact someone did not receive a birthday present by their birthday because of your staffs negligence. The order was placed in enough time. Item was originally received in enough time but due to the customer service response and policy in place the replacement wasn't not shipped in time for birthday or party (a week later) regardless of my attempts to give your associates enough time to correct the issue. I jumped through hoops to make sure my child received the item they requested. Took time off of work to ship it back. And was told by an associate "crap happens" in regards to the return policy you have. This is not a return this is a shipping error made by a company at the expense of a customer. Either way I am at the losing end of this and ************** quiet frankly. I will never allow anyone I know to be put in this situation with your company again. I have experienced many shipping issues with several companies and never had this level of customer service before. The bottom line, I ordered a product. Your people shipped the wrong item despite the information being displayed on the outside of the package. I was refused the item I ordered and payed for until the product you sent in error was received back. A young man did not receive his present due to your error. This is *****************. Did I mention your customer service rep raised her voice at me being frustrated... and another acted like they agreed with me and my frustration. This is the worst group to deal with. Never again. Send what I ordered and lessons learned. Never again for anyone I am able to warn. Good luck Business Response /* (4000, 9, 2022/09/06) */ Hello, We sincerely apologize for this inconvenience. We have submitted a request to process your full refund. The amount should reflect to your account in the next 2-3 banking days. Thank you kindly

• Initial Complaint

  08/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a refund for a item i never got after threatening with *** took almost 3 weeks. Now I don't need stylus pen tips that I purchased to go with the pen I never received. I was promised an RA# with return label through email from account manager ********** and have not received try to contact and no return calls. this is ongoing and I dont want to pass the return policy. When this was there issue to begin with anyway

  Business response

  08/31/2022

  Business Response /* (1000, 5, 2022/08/31) */ Hello, Thank you for the message. This is already being handled by our Returns Team and by your account rep. Kindly allow 3-5 business days for the return label. Thank you kindly Consumer Response /* (3000, 12, 2022/09/16) */ ************** I was promised a refund 7 to 10 business days after they got the product I sent back which I have confirmation they recieved on 9/6/22 I contacted CS today as was told the product was not scanned yet for refund , they could not give me an answer why. But that when it does get sacnned that's when the 7-10 business days begins. This is a problem do I open up another complaint or does this reopen Business Response /* (4000, 14, 2022/09/19) */ Hello, We apologize for the inconvenience. Please check your account in the next 48-72 banking hours, the amount should be posted. Thank you kindly

• Initial Complaint

  08/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have experienced very poor customer service on this. Order Number: ******** Please let the appropriate department know that I returned the 18TB Gold that you spent a lot of time getting authorized for me, and I have been waiting for a refund for 20+ business days already. Please investigate this, as I brought this to your attention right away, and perhaps your warehouse processed the return shipment, but forgot to refund our card. We need a $486.29 refund for ******** right away for the returned 18TB Gold that you shipped in error, we did not want this item so we mailed it back. We have waited a long time, and your warehouse has either misplaced our return, or forgot to process the refund . The UPS label you provided shows delivered in July ****************** On aug 4 and aug 9 they responded saying still processing refund, and they have ignored me since, ignoring august 12, 13, 17 emails.

  Business response

  08/31/2022

  Business Response /* (1000, 5, 2022/08/31) */ Hello, We apologize for the inconvenience. Upon checking, we have processed the $486.29 refund from our end on Aug 29. The amount should reflect within 2-3 banking days. Kindly check it with your bank. Thank you kindly Consumer Response /* (2000, 7, 2022/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) They resolved with refund Consumer Response /* (3000, 12, 2022/09/06) */ It is September 6, and still no refund that was promised. Please reopen this complaint. The company needs to issue a check: ******************************************** Business Response /* (4000, 14, 2022/09/07) */ Hello, We'll look into this and update you. Thank you kindly Consumer Response /* (3000, 17, 2022/09/08) */ Perhaps it has been too long for a refund to card, and the card rejected your credit? Card **************** Please issue check if you cannot refund card ********************************************* Business Response /* (4000, 19, 2022/09/09) */ Hello, Somebody from our Credit Team will contact you. Thank you Consumer Response /* (4200, 21, 2022/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not give a resolution. They are taking forever. Their supposed refund was clearly declined by my card so they need to issue a check to my address on the order Business Response /* (4000, 23, 2022/09/13) */ Hello, This will be handled by our Credit Team. Thank you kindly

• Initial Complaint

  08/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I returned 2 items worth $291.83 and $120.39, within the company's refund guidelines, using their return authorization. (see attachments). ***** tracking shows ************ received the 2 items and signed for them. Over 6 weeks later, I still have not received a refund. When contacted by telephone, they claim to have never received them and rudely told us it's not their problem. For some reason, PC Mall ***************** got mistakenly attached to this complaint. Please ignore any reference to them.

  Business response

  10/13/2022

  Business Response /* (1000, 5, 2022/08/23) */ Hello, We apologize for the inconvenience. We have submitted the request to process your refund of $271.4 and $120.39. The amounts should reflect your account in the next 3-5 business days. There was a $20.43 refund already processed on July 21st. Thank you kindly

• Initial Complaint

  06/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The website is misleading on standard overnight shipping. At my time of purchase, nowhere on the site or in the terms of services does it state standard overnight shipping is exclusive to business days. I paid an exorbitant amount of money for overnight shipping and ended up waiting several days from purchase date with no notification that weekends were not covered delivery days. I have sent multiple emails to the customer service department requesting contact or a response with no success.

  Business response

  07/12/2022

  Business Response /* (1000, 5, 2022/06/28) */ Hello, We apologize for the inconvenience. We have processed $40 refund and this will reflect to your account in the next 2-5 banking days. Thank you kindly

• Initial Complaint

  06/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have to say I'm truly disappointed in *************** for continually rejecting my purchase even though the I had the money for purchase on my debit card. I have used *********** before and never had these issues. *************** told me that the reason my debit card was being rejected was because the card company was declining my purchase. I got both my card company and *********** on the phone and my card company said the funds were available and that *********** was oddly rejecting my debit card payment for no reason at all. *********** verified my information and said the order would be shipped but they never shipped my order. They offered me 50% off my shipping cost because of the problems I've been having but I dont feel it's enough for what they've put me through. They also told me something odd they said that taxes would accrue even after taxes were paid on the total costs I've never heard that from any merchant before. I'm a paying customer like everyone else so treat me as such.

  Business response

  06/15/2022

  Business Response /* (1000, 5, 2022/06/09) */ Hello Mr. ****, As previously discussed with you, we have completely cancelled your order. If you have further concerns, please call us at ************* Thank you kindly Consumer Response /* (3000, 7, 2022/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Doing business with *************** was a disaster and nightmare I had to wait a week or so after they told my item was ready to ship a week before to tell me that the item I ordered was out of stock at the where house and I had to wait another week to see if it would be available even though their website guaranteed 3-7 business for the order. I got so fed up I just cancelled the order. Business Response /* (4000, 9, 2022/06/10) */ We apologize for the inconvenience, we can't guarantee dates on when to have stocks, we can only provide estimate lead time. Also, the item was really unavailable when you placed the order. Thank you kindly Consumer Response /* (4200, 11, 2022/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) *************** credit card processing department told me once I verify my card information that the item I bought would be shipped never did *************** tell me the item was out of stock until 2 weeks later. Also on *************** website if you pay $9.99 for shipping it says the item would be shipped between 3-7 business days. Business Response /* (4000, 13, 2022/06/13) */ Mr. ****, The item you ordered was really out of stock that's why it didn't ship. Thank you

• Initial Complaint

  05/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On April 4th I ordered an *************** as a graduation gift for my Daughter. (Order #********* in the amount of *********) Unfortunately she doesn't like ****** OS so I received approval from ************ to Return it on April 28th, well within the 30 return policy. I mailed the laptop in its original packaging, with all accessories at a local *** Store. It was shipped to: **********************************************************************************. It arrived on May 5 in receiving and was signed for by "Will." Although ***** Directs return instructions state that it has to be sent to ***************************, *** stated that Rowland Heights shares the same zip code, and that there is only one ******* with the same address in that zip code. I have spoken to customer service telephonically on 4 occasions in the last two weeks and twice via chat. I've been told on each of those occasions that I just need to "Wait another 48 Hours" for them to resolve the matter. I've also been told that they can't locate the laptop. Attached you will find the original RAM Authorization, the *** Proof of Delivery, and the RMA packing slip instructions.

  Business response

  05/26/2022

  Business Response /* (1000, 5, 2022/05/25) */ Hi, We apologize for the inconvenience. Upon checking, your refund is processed just today. It'll take 2-3 banking days to post the amount to your account. Kindly check with your bank in the next 2-3 business days. Thank you Consumer Response /* (2000, 7, 2022/05/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept at least tentatively until I recieve the refund

• Initial Complaint

  04/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I consulted through a chat representative service about which computer/desktop will be best to purchase for my needs. I was advised to purchase a desktop which I did for the amount of ********* + tax + shipping for the total amount of ********** When I received the desktop, I was surprised it didn't connect to my display to find out that the desktop does not have an optics/video card and it is completely useless for me. I requested a return for which I was advised that I will be charged the shipping fee and 15% restocking fee to which I agreed (I figured I better lose a few hundred dollars than lose all ******** I kept waiting for almost a month, while inquiring in the meantime about an update on my return, and finally I receive a response because the product is not defective it will not be accepted for return, and case closed. This is just unbelievable. All I want is to return the desktop that is not defective and sitting useless in the box in my house because it does not have an optics/video card, pay the shipping and restocking fee, and receive a refund for the remaining amount. I am not trying to be unreasonable here - like I said and tried to explain over the phone to a TigerDirect customer service rep that kept talking over me and hanging up the phone on me - I just need a solution here. But keeping a completely useless product that is brand new and not getting a refund is not a solution. I would greatly appreciate it if you can help me solve this issue with TigerDirect.

  Business response

  06/23/2022

  Business Response /* (1000, 5, 2022/04/29) */ Hello, We are sorry to hear this. We will look into this and check with our Returns Department if we can have the return request reconsidered. Kindly allow us 2-3 business days to check on this. Thank you kindly Consumer Response /* (3000, 13, 2022/05/17) */ ***Document Attached*** I mailed the product back and FedEx Tracking is showing it was delivered May 6th (see attached). I have emailed the Company on May 3rd letting them know I mailed back the product but I had no response back. Then I emailed again for an update on May 11th and then again on May 14th to receive any update or acknowledgment of my email and the product being received and when I refund will be initiated 0 unfortunately, I haven't received any answer to any of my emails since May 3rd. Consumer Response /* (3000, 14, 2022/05/17) */ I am still waiting to hear back from the Company. I send the product back week ago, I have emailed the Company three times already (May3rd, May 11th, and May 14th) for an update but I haven't heard anything back and I haven t been refunded yet. Please do not close the case because obviously it takes more than 10 days to resolve. I can provide an update at the end of the week again if the Company contacted me. Let men know if anything further is needed Business Response /* (4000, 16, 2022/05/18) */ Hello, Upon checking, the refund for the return was processed yesterday. Kindly allow 2-3 banking days to post on your account. Thank you kindly

• Initial Complaint

  04/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered 2 Grade a refurbished laptop computers and both the computers arrived with issues. I asked to company for a mailing address to ship the computers back to for a full refund because they have a 1 year warrant and every time i call they hang up on me and refuse to give me an address.

  Business response

  06/08/2022

  Business Response /* (1000, 5, 2022/04/29) */ Hello, We are sorry to hear this but this should be handled by ASTS/Skytech USA as your computers has warranty from them. We only have 30 days returns policy. We have reached out to the refurbishing company and provided your contact information to them. Kindly allow 24-72 working hours for someone from the refurbishing company to contact or email you. Thank you kindly Consumer Response /* (3000, 7, 2022/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company's website says they have a 0ne year warranty and now their trying to throw it off on someone else. Every time I have contacted them they have blamed it on someone else and given me someone else name so all their doing is passing the buck and never solving the problem. Business Response /* (4000, 9, 2022/05/10) */ Hello, The refurbishing company has sent an email to your email address: ************************* Thank you Consumer Response /* (4200, 11, 2022/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received an email from anyone. Business Response /* (4000, 13, 2022/05/19) */ Hello, Kindly respond to their email as they are awaiting for your reply. Thank you Consumer Response /* (4200, 15, 2022/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received a email from anyone. I have been watching my email and waiting on an response. Why can't they respond though here or call me? Business Response /* (4000, 17, 2022/06/03) */ Hello, The email was sent to your email address: ************************* Kindly check your spam or junk mail too. Thank you Consumer Response /* (4200, 19, 2022/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Email answered today 6-7-22 asking for a full refund. Business Response /* (4000, 21, 2022/06/07) */ Hi, The order was placed on February and is way beyond our Returns Policy. This should be handled by the refurbishing company SkyTech (ASTS). The refurbishing company reached out to you via email and we forwarded you their email so you can respond to them. We have sent another follow up to them so they can reach out to you again. Thank you kindly

• Initial Complaint

  04/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased 5 zebra label printers the rep broke into two orders 2/1/2022. They did not send me the correct model and I was finally able to return three per an RA XXXXXXXX X/8/2022 but the other two printers they are not responding to any of my requests to complete that process. If I call they tell me I have to talk to my rep. If I call or email the rep I have received no further responses. I emailed the group that sent me the RA info on the first batch only to be told they did not have a return request for said order and are not even dealing with my request via that email. I feel I am caught in a loop so no one has to deal with this return. I have attached the RA for the three and the email chain where I am asking for the other two to be returned and how to handle. That is the last I have heard from them.

  Business response

  05/04/2022

  Business Response /* (1000, 5, 2022/04/12) */ Hello, We are sorry for this inconvenience. This has been referred to your rep for follow up. He will get back to you for update in the next 24-72 working hours. Thank you kindly Consumer Response /* (3000, 7, 2022/04/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has been over 24-72 hours and I have not received a response from my rep. Business Response /* (4000, 9, 2022/04/25) */ Hello, We are sorry for this. We'll reach out again to your account executive to have this resolved. Thank you Consumer Response /* (2000, 12, 2022/05/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) return labels for printers were finally sent and returned.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩