Business Profile
New Car Dealers
Hyundai of EscondidoThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
************** kept my vehicle for over 7 weeks without communication. I was the one that had to reach out and until then is when I was made aware of what was going on without an expected date of completion. I only received a call at the month **** concerning the loaner to resign paperwork. At the seven week **** I was told. While at the dealership, finally ready to pick up my car was I advised that my transmission was refurbished. In addition my car was left filthy. I had taken it in clean and they returned it with dirt and water ****s. Not even a courtesy wash.Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This dealer sold me a 3 year old *******, with 14 months of original warranty left.I also purchased the extended one for the next 10 years. They bragged about their 172-points inspection as well. Few days into my ownership, i realized high beans don't work. Since I was in LA at the time, i visited a Hyundai dealership in ******************, who refused to honor th warranty, said this issue was the subject of major recall and that the Escondido dealer failed to do the recall and fix the high beams (not to mention their famed 172-point inspection failed to detect this!). I emailed Escondido and asked for an explanation and a fix. They continue to ignore my emails. I also emailed Corporate, same level of ignoring. This is unreal, coming from a reputable international company. I may have to come there with local news crew, Consumer ***, or something similar and see what they have to say. I demand a quick fix of this SAFETY issue. What a shame!Business response
11/29/2023
Hello, we have receive complain and we will follow up.Customer response
11/29/2023
The same old gaslighting "we will follow up" - this is how they ignore my emails. Where is the follow up? You're not brain surgeons, witing for MRI read out.Business response
11/30/2023
Please give a call to our Manager *************************** ************,Initial Complaint
05/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Unfortunately, the first Service Provider was evasive and not transparent about our charges. He took forever to prepare our quote. The second Service Provider was awesome. All in all, this place is a rip off. I emailed ***************************, Service Director, on March 2 however we received no response, which is unprofessional. We paid over $**** for repairs and a so called labor. We were told an oil change, spark plugs and brakes were done BUT thats not what we took the car in for, we didn't ask for that but okay, thank you? So we paid over **** for an oil change, new spark plugs and brakes?!? On top of that, upon picking up the car we had to pay another $350, for what? We were told Labor, again? When we picked up the car the front bumper was not in tact. Thankfully my husband took pictures before leaving the car for repairs. Ultimately were are out of almost $4000 for mainly labor. Lastly, whomever my husband was speaking to was unprofessional, speaking to him in a demeaning and condenscending tone and was not actively listening. There no reason for anyone to be treated like this. This place is a rip off.Business response
05/17/2023
Please have customer rich out to Service Manager *************************** *********************.Initial Complaint
04/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
an oil change was performed at Escondido hyundai dealership. the valve or something was not tightened. Consequently, there was not enough oil, thereby destroying the engine. the dealership won't take any responsibility. I've also reached out the Hyundai corp office at 10550 Talbert Ave, Fountain Valley, CA 92708 to get them to pay for repairs. they declined also. We've always take our car into dealership for scheduled maintenance. We feel extremely frustrated that neither dealership nor corp can step up to their responsibility.Business response
04/04/2023
Hello ******
We are sorry to hear you had a less than stellar experience with our dealership. Please contact our Service Director ******* ****** at ***** ******** she would like to speak with you to hear what happened.Customer response
04/04/2023
******* ****** is aware of this situation since she has had multiple discussions with various people ranging from managers, corporate, dealershiips, etc. regarding our 2018 Ionique and its last oil change at your establishmentInitial Complaint
03/26/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
On February 16 I bought a new 2023 Hyundai Tucson and I traded in my 2021 Santa Fe I thought we were a done deal. Well on March 1st Hyundai took out ****** out of my checking account. I thought I was over with the direct deposit but I wasnt. I call the dealership and spoke with someone in the financial department and he told me they will work on it and call me back well I havent heard from him. Ive called 3 times and nothing was done. What angers me the most is they havent called. Can u please help me get my money back. I cannot afford to wait any longer Thank-you ******************************* .Business response
04/05/2023
Hello *********, we are sorry to hear you had a less than stellar experience with our dealership. Please contact our Manager ********************* at ************** he would like to speak with you to hear what happened.Initial Complaint
09/26/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I purchased a used Hyundai in Late July. During the signing of documents I inadvertently sign for a $1,500 tracking device. This was surreptitiously added to the contract. The addition of this device and expense was never on the table and above board. It was very clear that the only upsell item was a extended warranty. I had no reason to believe that anything other than that and the cost of the car was on the contract. For the uninitiated to buying a car from a dealership there are 40 pages documents half of which requires signatures or initials. It's only reasonable to think that a brick and mortar National car dealership it's not going to scam the customer. It is all so reasonable that after being in the dealership for 3 hours you are not going to peruse every page and every document that requires a signature. It was when I arrived home that I started to look over the paperwork and found the Unwanted unnecessary and fraudulent $1,500 charge for a tracking device. I immediately called the dealership and talk to the general manager expressing my outrage at that charge. He essentially blew me off and gave me a $400 gift card. I accepted that assuming that I could probably get no more by complaining. However I wasn't done. I wrote a letter to whom I thought was the owner of the dealership detailing the circumstances and my outrage. I received no response. The dealership is hanging their argument on the fact that I signed the agreement activating that service. I'm 75 years old. It is enough that seniors have to avoid telephone and internet scams,but to be scammed buy a new car dealership is beyond the pale. I want the return of $1,045 that is **** less the $400 gift card.If you can mediate this problem for me I would very much appreciate it.Business response
09/26/2022
Hello *****, thank you for bringing this to our attention. Our Sales Manager ***************************** would like to speak with you and hear about what happened. Please contact him at *********************
Customer response
09/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
very satisfied by business response. the matter is resolved. thank you BBB.Initial Complaint
07/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 07/25/2022 I purchased a 2022 Hyundai ****** from Hyundai Escondido. When finishing the contract and payment, I was told that I had to accept the optional accessory of the **** alarm system add on. I told them I did not want it and to deactivate it. They refused and told me I had to take it. 2 employees told me this separately. The first was named *** who dealt with price negotiations. The second was ******************************* in the finance department. Specifically, after he refused to remove the option, I stated to ****************** that I was upset I was being forced to purchase an add on I did not want. He said to me. "I'm not forcing you to do anything, if you dont take it, we have a list of people that will". I asked if I could have it deactivated or uninstalled and they told me it would have to be at my additional cost. The dealership charged me $2495 for this item that I do not want, did not want and will have to pay to have removed.Business response
07/27/2022
Hello ******, we are sorry to hear you had a less than ****************** with our dealership. Please contact our General Sales Manager ***************************** at ************** he would like to speak with you to hear what happened and assist on a resolution.Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is regarding **************** at this location and lack of concern for my valuable time! During my conversation with the **************** Coordinator *********************; at no time did we discuss time lines!!! We only discussed price options!Im disabled and I warned him that I needed to be alerted of the time lines during the service wait as I was staying there to wait for the oil change! Not once during my 4 hour wait was I advised of anything! I kept asking but no one came by with any information! I finally got upset and was apologized in this manner. Im sorry YOU didnt understand when I said it would take 2 1/2 hours to 3 hours time from the time I talked to you the second time! Im not young person, but, Im not demented or hard of hearing! My handicap is in my ability to walk with out the assistance of a ****** or some cases a wheelchair! I never was introduced to the Service Manager, nor did he come over to even acknowledge my presence!
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Customer Complaints Summary
9 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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