Business Profile
DJs
Creation Entertainment, Inc.This business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
06/06/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I purchased tickets for a show that was supposed to be: Game of Thrones convention, Feb XX-XX XXXX. I purchased (4) Iron Throne weekend packages @ a cost of $********. Without notice to me the show was postponed. When checking the website I discovered on my own that 3 weeks prior they said they sent out notices to people and they had 2 weeks to request a refund, otherwise they would have to wait for the posting of new dates. If the new dates didn't work at that time you could request a refund?? (Mind you I discovered the postponement at the 4 week mark and I was too late to request a refund?) Here we are now 3 months later, no news of a rescheduled of the show, I keep getting short e-mails that they just need to sign contracts and they will be announcing a new date (which that is the same answer I got in Feb 2022. I am looking for a refund for the tickets I purchased to a show that was CANCELED. Thank you, ****** *******Business response
06/28/2022
Consumer Response /* (2000, 9, 2022/06/21) */ Resolved, received refundInitial Complaint
05/25/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
************** ********** I purchased comic con tickets to meet and greet The Vampires Diaries cast. This was a convention to be held in ********** ** and a 3 day event. Their policy states you need to have a negative Covid test prior to attending. I tested positive on *** *** ***** The convention took place on *** ********** They do not have a customer service number. Their webpage states to email them. I emailed them on ***** ***** and **** with the positive Covid test results. Their policy states they would get back to me *** business days. They have not emailed me or contacted me. Their website does not offer a refund, but an exchange for tickets for another convention. At this point if I can be refunded I would rather accept that and not attend another event with this company. I have gone as far as trying to contact them through various social media outlets. T*******************************. I paid for services that I could not attend due to their Covid policies.Business response
08/31/2022
Business Response /* (1000, 16, 2022/08/31) */ Her tickets have been rolled over to the 2023 convention as was the agreement when she tested positive. She will receive her new tickets before the event. Consumer Response /* (2000, 18, 2022/09/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am fine with getting tickets to the 2023 event, but the fact that they don't know a specific date that I will receive the tickets is infuriating.Initial Complaint
05/21/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On ******** *** ***** I purchased three tickets totaling ******** On ******** ** ***** I purchased another ticket for the price of ******** Although these transactions went through, I have not received my tickets. The event is the weekend of June 3. I have reached out to Creation Entertainment Customer Service several times and have not heard back. I would like to receive the tickets I have paid for so I can attend this event. If I am unable to receive the tickets I paid for, I would like a refund in the full amount of ********Business response
05/26/2022
Consumer Response /* (2000, 7, 2022/05/26) */ All tickets have been delivered. I would like to request this complaint be closed. Thank you!Initial Complaint
05/10/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased tickets to the *************** convention and then, due to Covid, they canceled and delayed the event indefinitely. On their website, they said that if we didn't cancel our order in the time frame given our tickets would just be moved to the new date which they would be announcing soon. I wanted to still go, so I decided to hold on to my tickets. This was back in January, and they have still not announced anything new. I have tried to reach out regarding getting my money back because, as of now, I have spent several hundred dollars to go to something that isn't happening. No one has gotten back to me in several weeks and there is no option to talk to a real person. I just want my money back.Business response
08/31/2022
Business Response /* (1000, 16, 2022/08/31) */ This has been sent to our ticketing department for refund. It should be resolved within the next 72 hours.Initial Complaint
04/25/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
On December 22nd I purchase tickets for autographs and photo ops for the ************************** in Nashville, TN. At the time there were no options to purchase general admission tickets for the day that the photo ops / autographs were purchased. The email I received said "PLEASE MAKE SURE THAT YOU PRINT THE PDF FILE, since these are your tickets to the event". I have since been in contact with customer service because as I was looking at the event in more detail recently there was a Banner on the website that stated you had to have general admission tickets for the day of the photo op/autographs. I was going to purchase them however they were sold out. I reached out to customer service to see what could be done. They rudely told me that "it's like buying popcorn for a movie - you still need a ticket to get in". They also told me I cold not get general admission tickets and suggested I sell the photo op / autograph tickets to someone else. My total refund should be for *****Business response
08/31/2022
Business Response /* (1000, 17, 2022/08/31) */ This is on our website: DO I HAVE TO HAVE AN ADMISSION TICKET TO THE CONVENTION TO GET A PHOTO OP? YES. You must have an admission ticket for the day of your photo op in order to redeem your photo op ticket." "ADMISSION TICKET PACKAGES DO NOT INCLUDE PHOTO OPS -- these must be purchased separately on this site or at the convention (if not sold out). NOTE: You may buy Photo Op and Autograph tickets before buying an Admission ticket, but you need an Admission ticket for the day of your Photo Op and Autograph tickets. Please buy an Admission ticket as soon as you can as we can never guarantee Admission tickets won't sell out before the show. Please, absolutely, do not ask for exceptions to this rule. Join our Free Email list list to get updates." Consumer Response /* (3000, 19, 2022/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The second paragraph was not on the website when I purchased my photo op tickets - if it was it was buried in fine print somewhere. This company does not fully disclose information. They did not address the fact that 1. Admission tickets were not for sale when I purchased the photo op tickets and 2. On the email they sent me it said ""PLEASE MAKE SURE THAT YOU PRINT THE PDF FILE, since these are your tickets to the event" A technical error on their part should not equal a $180 loss on my part. A reasonable solution would have been to sell me admission tickets (which I was willing to buy) or issue a refund. It was reasonable for me to believe that I was "all set" based on the above statement IN WRITING (attached)Initial Complaint
04/12/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
So my fiance paid several *************** ******** for me to go to the supernatural convention held my creation on April 17-19th 2020 at **** ******** Drive ********* ********** They canceled this convention due to covid 19 and have yet to give me back my money or schedule me for another show.. I have been going back and fourth with ***** from Creation and they haven't tried to help me get my money back or even to see another show.. they tried to tell me I should check my spam folder for othet tickets etc and I did they hadnt ever sent nothing like that to either my email or fiance.. they keep running us around have been for 2 years.. I have been respectful at first and nice but my last email I wasn't to nice in due to getting ran around for years now..I just want my money back or to go to a the show I paid for its that simple.. yet they want do either of those and I have done all I could to try fix it and they just wont.. I got emails,ticket,reciept etc everything to back up and prove my claims.. I have thought about talking to my lawyer and going that way but trying this way first. Hope whoever reading this is gonna be more helpful than last person.. take care God bless. Can send anything else you needBusiness response
08/31/2022
Business Response /* (1000, 16, 2022/08/31) */ We are happy to work with them however there was confusion on who purchased the tickets (we cannot refund to anyone other than the purchaser), please see the correspondence received by customer service: From: ****** <**********************> Sent: Tuesday, April 12, 2022 8:59 AM To: Creation Entertainment <********************************> Subject: Re: Creation Customer Service Inquiry What's up useless?? Yall done robbing everyone??! Be talking to a lawyer about yall taking ppls money and not refunding them or providing them another show or etc.. so ill be by there Friday with some papers for yall to go to court... tired getting ****ed by you not doing ****.. no nothing been sent to my spam etc yall just don't help nobody.. been going back fourth with you guys for 2 ****ing years.. been nice now its not time to anymore.. see you in court.... **** stick -.- On Wed, Dec 1, 2021, 7:21 PM Creation Entertainment <********************************> wrote: Hi there, Can you please tell me if your order came through to******************* ? Please check your spam folder as well. All best, *************** Creation Entertainment Customer Service www.creationent.com ******************************** M-F, 9-4:30pm PST As you can see from my signature, we have regular business hours. I do check my emails on weekends, but there's no guarantee. If you've ordered tickets, please check ahead of time to make sure you have them as the note at the top of the website says you should receive them within 3 business days of placing the order. Please don't wait until the week or day of the show. Thank you. This confidential e-mail message, including any attachments, is for the sole use of the intended recipient(s) only. This e-mail may contain privileged and confidential matter. If you have received this e-mail in error, please notify the sender immediately by replying to this e-mail. This e-mail may not be forwarded, posted or disclosed to anyone without prior approval from its author. You are hereby notified that any dissemination, distribution or copying of this e-mail is strictly prohibited. Thank you. From: ************ ******** <**********************> Sent: Sunday, October 31, 2021 11:34 AM To: Creation Entertainment <********************************> Subject: Re: Creation Customer Service Inquiry This email originated from outside of Creation Entertainment. Do not click links or open attachments unless you recognize the sender and know the content is safe. Yes, everything is correct. On Mon, Oct 25, 2021, 4:03 PM Creation Entertainment <********************************> wrote: Can you please check the spelling on the email, to make sure it's correct?******************* All best, *************** Creation Entertainment Customer Service www.creationent.com ******************************** M-F, 9-4:30pm PST As you can see from my signature, we have regular business hours. I do check my emails on weekends, but there's no guarantee. If you've ordered tickets, please check ahead of time to make sure you have them as the note at the top of the website says you should receive them within 3 business days of placing the order. Please don't wait until the week or day of the show. Thank you. This confidential e-mail message, including any attachments, is for the sole use of the intended recipient(s) only. This e-mail may contain privileged and confidential matter. If you have received this e-mail in error, please notify the sender immediately by replying to this e-mail. This e-mail may not be forwarded, posted or disclosed to anyone without prior approval from its author. You are hereby notified that any dissemination, distribution or copying of this e-mail is strictly prohibited. Thank you. From: ************ ******** <**********************> Sent: Monday, October 25, 2021 11:57 AM To: Creation Entertainment <********************************> Subject: Re: Creation Customer Service Inquiry This email originated from outside of Creation Entertainment. Do not click links or open attachments unless you recognize the sender and know the content is safe. I haven't received it yet. Checked the spam folder from fiance email she is who bought the ticket for me but she says hasn't got nothing. Thanks for taking the time to try help. On Mon, Oct 25, 2021, 12:08 PM Creation Entertainment <********************************> wrote: Hi there, I've just resent the eticket order(s) to the email address you provided at the time of purchase:******************* Please scroll down on the PDF to view all of the tickets in your order(s) On rare occasion, some customers mail servers reject mail from our ticketing system, thinking it's spam. Can you please check your spam folder and let me know if they don't show up within the next 30 min or so? All best, *************** Creation Entertainment Customer Service www.creationent.com ******************************** M-F, 9-4:30pm PST As you can see from my signature, we have regular business hours. I do check my emails on weekends, but there's no guarantee. If you've ordered tickets, please check ahead of time to make sure you have them as the note at the top of the website says you should receive them within 3 business days of placing the order. Please don't wait until the week or day of the show. Thank you. This confidential e-mail message, including any attachments, is for the sole use of the intended recipient(s) only. This e-mail may contain privileged and confidential matter. If you have received this e-mail in error, please notify the sender immediately by replying to this e-mail. This e-mail may not be forwarded, posted or disclosed to anyone without prior approval from its author. You are hereby notified that any dissemination, distribution or copying of this e-mail is strictly prohibited. Thank you. From: ************ ******** <**********************> Sent: Saturday, October 23, 2021 3:39 PM To: Creation Entertainment <********************************> Subject: Re: Creation Customer Service Inquiry This email originated from outside of Creation Entertainment. Do not click links or open attachments unless you recognize the sender and know the content is safe. Hello there sorry for little bit of rudeness on my part last time I should presented myself better but the name would be under ***** **** and zip code would be *****. Thank you for your time and help and I apologize for been rude last email god bless take care hopefully can get resolved . On Thu, Oct 21, 2021, 4:16 PM Creation Entertainment <********************************> wrote: Hi *******, Can you please tell me what name and billing zip code your tickets were purchased under? I'm happy to look this up for you. All best, *************** Creation Entertainment Customer Service www.creationent.com ******************************** M-F, 9-4:30pm PST As you can see from my signature, we have regular business hours. I do check my emails on weekends, but there's no guarantee. If you've ordered tickets, please check ahead of time to make sure you have them as the note at the top of the website says you should receive them within 3 business days of placing the order. Please don't wait until the week or day of the show. Thank you. This confidential e-mail message, including any attachments, is for the sole use of the intended recipient(s) only. This e-mail may contain privileged and confidential matter. If you have received this e-mail in error, please notify the sender immediately by replying to this e-mail. This e-mail may not be forwarded, posted or disclosed to anyone without prior approval from its author. You are hereby notified that any dissemination, distribution or copying of this e-mail is strictly prohibited. Thank you. From: ************ ******** <**********************> Sent: Thursday, October 21, 2021 9:06 AM To: Creation Entertainment <********************************> Subject: Creation Customer Service Inquiry This email originated from outside of Creation Entertainment. Do not click links or open attachments unless you recognize the sender and know the content is safe. Yes hello there i see yall have started up supernatural conventions back up since been down for 2 years... you gonna give us our money back from that one from 2019 first... sheesh.. take thousands of ppls money back than for this convention than you close down run and hide until now.. been on yall for 2 years where my refund be ****s getting annoying actually..Initial Complaint
04/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We purchased tickets and photo ops for creations Supernatural Toronto event 2020, it has been rescheduled repeatedly. Unfortunately my daughter's surgery (org. Mar 2020) has been also been rescheduled and is now just days before the latest new date of the convention july 2022. Creation refuses to refund saying that an email was sent with a date you needed to apply for a refund.. that was back in 2020! They are very rude and abrupt and did not even offer a credit for future events. Really need money refunded, Im so done with creation entertainment. We have spent we over $***** in the last 10 years attending their conventions. I will not go to another. ***** *********Business response
08/31/2022
Business Response /* (1000, 16, 2022/08/31) */ Customer was emailed April 14, 2022 4:25 PM While we do not refund tickets, she was welcome to sell them on her own. We have an approval of a rollover of tickets for 2023 to a convention near them. From: Creation EntertainmentInitial Complaint
03/23/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Creation entertainment said if you are covid positive and send all info in the correct time frame you will get your tickets rolled over to the next year. I did sent everything I needed to I have tons of email proof. And they said online they sent the new tickets out to everyone who would get them and then put the tickets for sale for the 2023 convention but I didn't get my 4 tickets and now they are ignoring all contact from me and they even sold my seats now to other people. I am out *********. And I want my tickets or a refundBusiness response
03/23/2022
Consumer Response /* (2000, 6, 2022/03/23) */ Close case . They fixed the errorInitial Complaint
03/18/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Purchased two tickets for a ** convention for my ******* birthday two years ago. They put off the event due to Covid repeatedly. Now, just over a week before they're actually having the event, I was diagnosed with cancer and had to enter into immediate chemo therapy. The timeline was too short to try to sell the tickets and their response was so slow that there were no other options available. Asking for a fair and reasonable refund, replacement or credit for next year's event. They're providing tickets for next year for people who have ****** but not for someone who has an ******** cancer ********** This borders or ******* the line on ***************Initial Complaint
03/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
In October of 2019 I purchased a photo op for a*********** convention with this company for $540.55. The event has been rescheduled several times and is now scheduled for this April. I bought this photo op for my daughter and because of Covid we do not feel comfortable attending the event as many of our close family members are at high risk. My daughter has reached out to the company on multiple occasions receiving little help. She has emailed with a customer service representative and the ticket manager of the company expressing our concerns. The ticket manager was supposed to be able to help, however, the emails were ****** **** and ********* an ************* to ***** I believe this company is only interested in making profits and will continue to do so at any cost. This ************ a complete ********* for their ********* and for their *********** I feel under these circumstances this company should offer their customers refunds as we are still in the middle of a pandemic and many people are dealing with ********** and are not yet ready to attend events in venues with large crowds. I am ********** a full refund for this *******Business response
03/30/2022
Consumer Response /* (2000, 9, 2022/03/29) */ please cancel this complaint. I sold the tickets.
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Contact Information
Customer Complaints Summary
53 total complaints in the last 3 years.
14 complaints closed in the last 12 months.
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