Complaints

• Initial Complaint

  06/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Our mortgage escrow account with New Rez is being managed by a third party name corelogic. We paid off on our mortgage loan in March and at the same time, they sent a tax payment to San Diego tax assesor. The San Diego tax assessor returned the funds back to Corelogic on April 8th 2024. I have been calling for months to get my refund back as it was Corelogic's error to send the tax payment. They keep saying different things to my and not resolving the issue by refunding me my funds. Loan number **********

• Initial Complaint

  11/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,I trust this letter finds you in good health. I am writing to seek your assistance in addressing a matter of concern regarding inaccurate information on my credit report, specifically related to rental history. This issue, which involves CoreLogic, has adversely affected my ability to secure housing, and despite my efforts, I have been unable to resolve it satisfactorily.Upon reviewing my credit report, I have identified inaccuracies in the rental history information provided by CoreLogic. These inaccuracies are not only false but are also causing significant challenges in securing suitable housing. As a consumer, I understand that it is my right, under the Fair Credit Reporting Act (****), to dispute and seek correction of any inaccuracies on my credit report.I have attached supporting documentation, including copies of my credit report highlighting the inaccuracies, for your reference. I am seeking the Better Business Bureau's intervention to help facilitate the resolution of this matter and ensure the prompt correction or removal of the inaccurate rental history information.I kindly request that the Better Business Bureau investigate this issue and work towards a resolution in line with the **** guidelines. I am willing to provide any additional information necessary to assist in the investigation process.Your attention to this matter is greatly appreciated. Please keep me informed of the progress of the investigation and the steps being taken to address the inaccuracies. Thank you for your time and assistance in resolving this matter.

  Business response

  12/08/2023

  Hello, 

  CoreLogic does not maintain or provide rental history information regarding consumers.  We believe this complaint has been forwarded to the wrong company.  We request the BBB redirects this complaint to the appropriate company for resolution. 

  Thank you. 

• Initial Complaint

  12/21/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Contacted Privacy at CoreLogic beginning October 23, 2022 with this request: Please do not share my information, please erase/delete my information/account and please let me know once you have completed my request. As I did not receive a response I sent follow up emails on November 22, 2022 and December 18, 2022. According to CoreLogic's Privacy Policy the email is to be sent to: ********************* which is where I sent all emails.

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a mattress in July of 2021. The mattress was delivered in September of 2021. The mattress has a warranty. We were excited about the bed because it was an adjustable bed where the head and feet could be raised. The more we tried to use the feature, we noticed that the bed did not bend when the head was raised, the bed was on an angle. The mattress did not seem to fit the base. In February, we noticed that wherever we sat on the bed, the mattress started to sink. My husband even fell off the bed during the night. We Went to store early March to let them know: gave them pictures of the bed sinking and how the mattress did not fit the adjustable base. They gave us a number to call to have the mattress repaired.We asked then how a mattress can be repaired. We told them that we needed someone to come out to see what we were talking about. Anyway, we called and a young man was sent from *************** on 3/11 to see how the furniture could be repaired. While here, the tech said that it seemed like it was the wrong mattress for the base and that he could see how the bed was sinking on one side. He said that he would report his findings and that someone would get in touch with us as to next steps. . As of 3/22, we had not heard from anyone, so I called the number on the text message reminding us of the appointment at 2:27 pm:************. I received a young lady who connected me to the repair shop. She was surprised that no one had contacted me. She transferred me and I spoke to a young man named ****** who told me that the case was closed because there was nothing found that needed repairing. I then said to him that I didnt think that it could be fixed, so what are we supposed to do. He apologized and said that there was nothing more on his end. I then asked for a number to call ******* He gave me ************. I called the number only to be told the same thing, Revisited the store, still nothing. Every call after, i was just passed around.

  Business response

  04/14/2022

  Hello, 

  This complaint appears to be addressed to *************** and not CoreLogic.  Please re-direct to the appropriate company. 

  Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩