Business Profile
Mobility Scooters
Rubicon MobilityThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
12/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Bought the Rubicon FX 07 from ****** as a Christmas present for my handicapped husband. I bought it in October, product has a warranty. I need help getting this product fixed or replaced. ****** said it is to late to return it since I bought it in October. My husband unwrapped it Christmas morning. Just need a refund or product fixed. Can't seem to get any answers, hoped you might help me get them. Thank YouBusiness response
01/06/2025
Thank you for reaching out to us, and we truly apologize for any frustration you've experienced. We understand how important it is to have your husband's mobility device in working condition, especially during the holiday season.
We want to assure you that we've received your message, and we are committed to resolving this issue as quickly as possible. As part of our efforts to assist, weve already sent out the replacement part(s) to address the problem.
To track the status of the replacement, you can use the following tracking ID: [********************** for ****]. You should be able to monitor the shipping and delivery of the parts via this tracking number.
Please let us know if the issue persists after receiving the replacement part, and we will be happy to further assist you in resolving it. Your satisfaction is our priority, and we will continue working with you to find a solution.
Again, we appreciate your patience, and we apologize for any inconvenience this has caused. Feel free to reach out with any additional questions.
Best regards,Customer response
01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *********
Initial Complaint
09/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased the electric wheelchair May 2024. It worked for about 1 month. I called Rubicon and was sent a replacement part of which I replaced. It worked for a little while and would not go forward or backward so I called Rubicon and sent videos. I was sent a replacement for the joystick. It still does not work. I was told I have send it back for repairs. I cannot afford to send it back so I was told they would send a shipping label. It's been two weeks and have not received the shipping label. I just want my money refunded asap.Initial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a the wheelchair from rubicon mobility for my father who is wheelchair bound and needs oxygen 24/7 after having several heart attacks and surgeries. Since we got it we have been having issues with the joystick, the battery and that it moves in its own and shakes. We have reported the problem and they have sent us replacements that we have had to install ourselves to no avail. We have 4 videos showing the issues before and after repair. It is not safe for my father. And reading all other complaints, it seems they are just stealing disabled peoples money. They have not answered our call, emails or text for further solutions.Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We would like to ask for your support to resolve issues regarding warranty of a wheelchair. We purchased the Rubicon DX04-NEW-Lightest (only 30lbs) ***************** Wheelchair - Travel Size - Airline Approved - User Friendly - 10 mi Cruise Range ********, acquired through the Amazon platform from Rubicon Mobility on August 18, 2023. On March 28, 2024, while utilizing the wheelchair, we encountered a malfunction where the brake lever became detached from its weld. As per the Rubicon Warranty Statement available on their website (www.rubiconmobility.com/pages/warranty-statement), new products are covered by a limited warranty. Specifically, the battery and joystick are covered for six months, while all other spare parts are covered for one year. We promptly contacted Rubicon customer service through both phone *************) and email ********************************** providing detailed explanations and accompanying images of the defective item. Regrettably, we received a response via text and email indicating that the brake lever issue was no longer covered under warranty. The suggestion provided was to have the part welded by any available means, even suggesting the use of a neighbor's welding machine. Despite our attempts to seek resolution, Rubicon's stance remained firm, indicating their inability to address the issue due to a lack of welding equipment. Instead, they advised us to seek a welding service elsewhere to resolve the problem. The manufacturer/vendor/seller went silence when we tried to reach via phone or text since then. We find this response unacceptable, as it effectively shifts the responsibility of repairing a defect back to the consumer, contrary to the terms outlined in the warranty. We kindly request your assistance in resolving this matter in accordance with the terms of the warranty agreement. Thank you for your attention to this issue.Initial Complaint
12/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a handicap scooter that was defective and moved on its on without engaging power and endangered me. I complained to them several times and they agreed to refund my money but I had to pay to return it. It doesn't say that on Amazon and it was defective. They suggested ****** I did this and it cost me $202 to return a defective scooter. If I didn't I would lose $899. I want the shipping fee paid because defective should be their problem not mineInitial Complaint
09/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased this electric wheelchair for my mother in March 2022. When I received it, it gave me the same issues it is currently doing now. The company promptly replaced the chair for a new one. Now that a year has past I'm experiencing the same issues only this time it has caused my mother to fall from her chair getting cuts and bruising. I've tried several times to call the number listed on their website only to be prompted to leave a voice message. I've emailed and have gotten the same response to send pictures. I've attached several clear pictures and now 7 days later no response. I've asked for help replacing parts so my mother is able to use the chair she depends on.Initial Complaint
08/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They sent me a return label to send a wheel chair back. They sent the incorrect address to send the wheel chair back to but said that they would reimburse anyway. (They know that they have it) I was told that the reimbursement is on it's way but I still do not have it. It has been three weeks. I can not get through to the company at all other than leaving a message and they call back only if they feel like it. I am talking to ***** at ************ but she has been no help at all.Initial Complaint
06/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a rubicon electric wheelchair and we received it, but the footrest came broken I wanted to return but they sent me another footrest ( and I had to fix it) my husband had strokes. So then we used it for couple weeks then it broke again. Its fully charged and it just turns off I hurt my self pushing him cause it stayed in gear. I talked to them again and they dont want to anything. I would just like another one that one is a lemon. And now there saying I have to ship them battery which is going to cost a lot and also how fo they know its the battery what if its something else..Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My electric wheelchair stopped working because of the toggle so I got ahold of Rubicon ordered another one via email for ******. When I received this it Did not fix the problem so I called them again and the Tech called me and told me. I had the wrong toggle for my model.Then later. Another tech called me the next day and said that the controller was Bad and I needed another Controller which is a $149. So even though I know That'l the controller was fine I really Did not have a choice because I needed this fixed I cannot walk. So I paid for the controller thinking this is there way to make toggle work with a controller that works with this toggle. Then They told me it was out of stock and have no idea when it will come in. I've asked for a refund on the controller 0f 149.00 and a return label for the toggle. I've called, emailed, texted and no one responds to this request. I'm going to have to buy a new chair and need this ****** to help pay for it. Not happy at all.Initial Complaint
03/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a wheelchair in late October, 2022 from Amazon for $1000.00. It was damaged and I am trying to find out if I can get replacement parts. I have called 4 times and have emailed and can get no response. Now you can't even reach them by email either. Their web page now has zero contact information.
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Customer Complaints Summary
11 total complaints in the last 3 years.
4 complaints closed in the last 12 months.
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