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          Business Profile

          Mobility Scooters

          Rubicon Mobility

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Mobility Scooters.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/20/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I am Extremely Disappointed Rubicon My name is *********************** and I am a lower limb double amputee. In April 2022 I purchased a Global Trek, *** LLC Rubicon RD1 All Terrain Durable Portable Wheelchair to get to & from doctors appointments, to & from family functions, and to & from any outings I need to get to without the hassle of taking my heavy duty wheelchair I use the majority of the time. It arrived in May but I wasnt able to use it right away until I got the ok from my physical therapist. My RD1 start losing screws, washers, and other hardware in August. Not only did I lose screws, washers, and other hardware; my left armrest fell off, my chair cushions and back rest are unraveling (Im falling through my seat), the brakes no longer work. When the breaks are on my RD1 still continues to roll. I have to shut it completely down and lock the brakes to make sure it doesnt roll. My PT has deemed my RD1 unsafe for me. She doesnt want me to use it at all. Im stuck in between a rock and a hard place because Im on a fixed income so I cannot just buy a new one. My son called and emailed Global Trek, *** about the issues I am having with my RD1, but he didnt get any response. I started calling and emailing all of September and October, without any response. On November 4, some one finally answered the phone. I explained that at first we just wanted replacement parts; however, now that my RD1 has had so many issues I would like it replaced and I asked for a new one at a discounted price. I also, asked why did it take all these months to answer my calls and/or emails as well as my sons. He said they were having technical difficulties, I asked You were having technical difficulties for months? He did not respond. He asked me to send him pictures of my RD1 and point out the issues. I submitted the pictures in 15 minutes or less, I tried calling back and back to voicemail I went. As of this date I have yet to here back from Global Trek, ***. LLC.

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          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          17961 Cowan Ste B

          Irvine, CA 92614-6836

          Visit Website
          (949) 690-4678

          Customer Complaints Summary

          11 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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