Business Profile
Retail Shoes
Asics America CorpHeadquarters
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Complaints
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Complaint Details
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Initial Complaint
01/18/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
ASCUS44824655)This return was delivered back on 1/10 and ASICS is delaying refund on ********** like full amount of refund to be issued asapInitial Complaint
01/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
ASCUS44824655 This order arrived back to the warehouse on 1/10 and its still not been refunded I should have Been refunded for the full amountInitial Complaint
01/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed order on 12/15 (ASCUS44769439) package shipped on 12/16 according to tracking information with ****** Package has not moved since that day. Normally this would end up being a ***** complaint however after calling the ***** I was told the request for an investigation could only be filed by the sender and was directed to call Asics. Called Asics on 12/27 they stated they would file with ***** and then send out another shipment of the ordered product 4 days following if I did not recieve my order. I called again on 12/31 requesting the product be shipped again as the package had still not moved via tracking nor arrived and was told that they did not file with ***** and they were unable to do so as the package shows still in transit after talking to them more they stated they would file and I would recieve a confirmation by email. I have not yet received a confirmation and am no closer to either recieving the product I have paid for nor a refund.Initial Complaint
12/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I bought three shoes from ASICS website: www.asics.com on Dec 5th 2022. On the website, it says any order that is placed before Dec 16th 2022 will be shipped out within 4-7 business days. 1.First LIE: I was told yesterday by the customer service that my order was release which was on the 7th business days but the tracking information showed the shipping was sent to them at 8AM on Dec 14th 2022 which is the 8th business day.2.Second LIE: The item on my order still says available from when I was told the item is not available and had to cancel it to as of now as you can see attached pic but I was told yesterday by the customer service that my order was already released. This is literally lying to customers. If there is no item available, they should have updated the website. What if many customers placed their orders during this period, everybody would end up getting an email saying it is not available? Especially this is holiday seasons, we are buying gifts for families.3. Third: Very RUDE customer agent. She was not helpful at all and didn't even apologize at all. Instead, she was like whatever, if you have problems, go compliant, WE DON'T CARE!!!This is the worst shopping experience so far I had. Very frustrating. Will probably never buy anything from ASICS.Initial Complaint
12/11/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On November 14, 2022 I made an online purchase to ASICS America Corporation (order # ASCUS44410507). An amount of $173.20 was charged to my **** card provided. A shipping address of *********************, *************************************************** was given and a delivery time of 4 to 7 days was defined by the vender. However, at the time of this writing, /using a FED EX tracking Number ******************** I have been given a total of 5 FALSE delivery dates. Changing dates of; November 30 changed to December 1 , December 1 changed to December 3, December 3 changed to December 5,December 5, changed to December 7, and NOW December 7 CHANGED TO December 9. ASICS ( ****** L, ***************** *****************************, customercare-**************************** ************** ) refuses to refund my $173.20 until I return the purchase that I have NOT received. Your assistance in retrieving a refund of $173.20 is highly appreciated and anticipated.Initial Complaint
12/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with 7 items ($141.83) from ASICS online (order number: ASCUS44697864) on Sunday (12/04), and was informed that I will receive it with "Ground, 4-7 Business Days."The items havenot been shipped as of 12/08, and the address it is shipping to won't have any people in house for half a month starting from 12/15.I tried to called ASICS on 12/07, but was told that they cannot change any shipping address or faciliate my shipping. The representative also said they will ship it on 12/08, but appearently they do not.I am requesting an expediated shipping to make sure the items arrive before 12/14, or otherwise a full refund with extra $100 for the entire hassle of wasted time and energy from my side.Initial Complaint
12/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of transaction 11/08/22.******************* ******************************************************************** T ************ Price of sneaker ( GEL-cumulus 24): $140.40 I purchased these sneakers from Ascis.com website. The heal of the right shoe is defective. When the shoes arrived, I set out for my walk outside. Within the first mile of my route, my upper right heal was bleeding. I waited for my heel to heal for about a week and then tried to wear these again. I applied double heavy fabric band aids on my heel and a protective sock. Again, this time my heal hurt and I had to remove the shoe. (right shoe only). I emailed the company the return policy filled out with photos. They promptly denied the return claim. I then waited a week for a supervisor to return my call and was promptly dismissed. Unfortunately the photo does not show any damage to the the heel of the shoe. The way it was made or shipped, the heel digs in to the heal of my foot, thus causing blisters and then pain. The left shoe is fine. Upon further research, I found numerous negative reviews concerning Asics sneakers. I have walked for many years and have used many different brands of sneakers. I have never seen this type of defect or poor customer service as this company. The reason for this letter to the BBB is to protect other people from dealing with this company. clearly a sub-standard product at a premium price. I appreciate you taking the time to accepting this complaint. *******************Initial Complaint
11/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Asics customer service has ignored and /or denied my complaint about defective shoes. I was caught in the rain while wearing a $149 NEW pair of white Asics athletic shoes. The orange dye from the underside of the inner sole of the shoe became wet and transferred to inside of the shoes, socks and also my feet. The shoes cannot be worn and are obviously defective as the underside of the inner sole will transfer the bright orange dye to not only the shoe but to my skin, also ruining socks, whenever wet from weather or whenever the feet sweat in a hot climate, My main contact at Asics customer service from the start has been ******* who has been in my opinion no help whatsoever, rude and arrogant. I feel she has been unprofessional in that she did not contact me as she indicated she would with a resolution. I was finally able to get in touch with her weeks later and she denied my claim, first without explanation and then telling me the shoes must have been mishandled or abused which is NOT true. She also refused to connect me to a main manager at corporate office telling me she was in charge of all complaints. I requested she escalate my complaint, and she reluctantly and rudely finally consented to do so . Months later when I received no response and again contacted Asics I was told she had never escalated my claim. Since then I contacted others at Asics customer service who were also of no help telling me they would abide by her decision. Please note that they verified they have on file all of the required photos, receipt and other information sent to them in a timely manner,Initial Complaint
10/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've been an exclusive Asics/Tiger user for over 50 years and have always experienced a high quality product with good form and fit. My guess is that I am over 100 pairs purchased. Recently, I purchased a pair of Challenger 13 court shoes and experienced a very uncomfortable fit, inside, there is an arch like hump on the outside lateral edge. The hump is so pronounced that it actually bruised and swelled my foot. I contacted Asics Warranty to initiate a claim. I provided them all the information they requested. One requirement and my response below is my concern.* Pictures of the manufacturing defect from multiple angles to adequately show the defect - Not visible, only discernible when wearing.The first response I got from Asics is that I did not provide pictures of the defect. They obviously did not read my response. I wrote them back again explaining my comment above, this time they said they determined no defect with the shoes and sent me a link on how to tie my shoes!I called them this time, I asked how they could make such a determination without physically seeing the shoes? I even offered to send the shoes back for their physical inspection. I got some empathy, so the ** rep escalated for me with a note that I requested a physical call back to discuss with Supervisor/Manager. Never got a call back, just another email from the Supervisor making a determination that there was not a defect in the shoe. I tried to call the ***************** no one would answer the phone, just voice mail jail. While Asics communications is good, it seems that their position on warranty is to avoid ANY responsibility at all costs. This further evidenced by the many posts on this site on the same subject.I am very disappointed and flabbergasted on how a group of people sitting behind a desk and computer can make a determination of a physical condition.I love Asics shoes, but now it's hard for me to support a company with such poor practicesInitial Complaint
10/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I recently purchased a pair of Novablast 2 because of the heel support that was described. I wore the shoes twice and they caused me severe pain in both heels. They are not the quality of my other several pairs of ASICS. I would like the return the defective shoes but their customer service has told me no exceptions to the unworn return policy. What kind of company wont accept a return of a faulty product? No high end shoe company would treat their customers this way. ************* all other higher end companies will gladly take back a faulty pair of shoes. I will never ever buy another pair of ASICS as long as I live because if the shoes are defective, they basically just tell you youre stuck with them. I will take my hard earned money elsewhere. The company should make this right. I thought ASICS was a great company with great products and have been completely shocked by how they treat customers.
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Customer Complaints Summary
158 total complaints in the last 3 years.
58 complaints closed in the last 12 months.
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