Reviews
328 Customer Reviews
Review from Lakin M
1 star01/11/2025
I placed an order for 4 items totaling $200. Weeks passed and I hadnt received a shipping notification despite their 4-6 day processing time, I followed up in their chat and suddenly 2/4 items were out of stock and no one had planned to reach out and tell me. They refunded those items and told me my order would be a priority to send out. 10 days later I went back to chat to ask why my order had not been sent. I had sent multiple emails days before this and not received a response. The rest of my order was out of stock. On top of this, theyre blaming the LA fires and the fact their team is half staffed. I understand the fires are horrific and people are displaced, but this order should have shipped weeks before the fires started and feels like a horrible excuse to use for poorly running a business. Not only that, but if you do a bit of research they were kicked off **** many years ago for drop shipping cheap clothing from *******. They certainly make enough money from their 5-10x markup on cheap clothes to have a large enough team to get an order out within their projected processing time.
Three Bird Nest, LLC Response
01/13/2025
Dear *****,Thank you for taking the time to share your experience. We are deeply sorry for the frustration and disappointment caused by your recent order. We completely understand how delays and miscommunication can impact your trust in our business, and we want to address your concerns with complete transparency.First, regarding our response times: While your order was placed and processed before the fires, our communication delays occurred specifically with your last two emails, which coincided with a difficult time for our team. Half of our small, seven-person customer service team was out of the office due to the devastating fires in ***********, which significantly impacted our ability to respond promptly. We deeply regret the added frustration this caused and are working on processes to ensure better communication in future ************* terms of our fulfillment process, we acknowledge that the inventory issues and delays you experienced are not acceptable and do not reflect the standard we strive to uphold. Usually, inventory discrepancies are identified and communicated within ***** hours, but this was not handled properly in your case. For that, we sincerely apologize. We are actively reviewing our warehouse and inventory procedures to prevent such errors from occurring again.Regarding our manufacturing and sourcing: Many of our designs are one-of-a-kind and manufactured by our label in the ***, ******, and *****. For transparency, we clearly note the origin of each item in our product descriptions under **************** Items made outside ************* are marked as Import, while those made solely by our label in the *** or ****** are part of our "3BN Made" collection. Regardless of where an item is made, we uphold rigorous quality standards to ensure our customers receive pieces they love.We recognize that these explanations do not erase the frustration you experienced, but we hope they provide clarity. The challenges we faced are no excuse for the issues with your order, and for that, we are genuinely sorry. Your feedback is invaluable, and we are using this experience to better serve you and our other customers moving forward.Thank you for your patience and understanding during this challenging time. We are committed to earning back your trust and would love the opportunity to provide you with a better experience in the future.Warm regards,Three Bird Nest Customer Experience TeamReview from Amanda F
1 star01/03/2025
Um, this company sucks! They lure you in with a %20 discount and then dont honor it on sale items even though that policy is NO WHERE listed in the email sent with the discount code. BUYER BEWARE!!!!Three Bird Nest, LLC Response
01/13/2025
Dear ******,Thank you for sharing your feedback. We are genuinely sorry for any confusion or frustration regarding the discount code you *********** clarify, the 20% welcome discount does exclude sale items, and this is noted both on the sign-up page where the discount is offered and in our *********** on our website. We strive to be as transparent as possible about our policies, and we apologize if this detail wasnt immediately clear when you received the email with the code.The good news is that the welcome discount does not expire and can be applied to any future purchase of full-priced items. Wed love for you to take advantage of it when you find something that catches your eye.We truly appreciate your feedback as it helps us improve how we communicate important details to our customers. If theres anything else we can assist you with, please dont hesitate to reach out to our team directly.Warm regards,Three Bird Nest Customer Experience TeamReview from Kris O
1 star11/19/2024
I've bought several things. Some were cute but for the most part it is very poor quality at a hefty price. You are close to Free People Prices for Amazon quality. And quite frankly, you can actually get some better stuff on ****** for a lower price. I paid almost $100 for jeans that basically came apart after wearing twice (I wore a belt with them but apparently the belt looks weren't made to handle a BELT). I also recently bought a belt that should probably be more appropriately labeled a sash, since it doesn't hold anything unless you tie it. They have cute stuff, but they are charging high end prices for low quatlity. Unless you want things to function poorly or fall apart quickly, save your money.Three Bird Nest, LLC Response
01/13/2025
Dear ****,Thank you for sharing your experience. We are genuinely sorry to hear about the issues youve encountered with the jeans and belt you purchased. While we strive to ensure all of our products meet the highest standards, we understand how frustrating it is when an item doesnt perform as *********** clarify our policy, we kindly ask that any issues with damaged, missing, or incorrect items be reported within three days of delivery. Unfortunately, as this order falls outside of that timeframe, we are unable to proceed with a replacement or resolution. Additionally, all damaged or defective items must still have their tags attached and remain in unworn and unwashed condition to be eligible for review.For the best care of our products, we recommend handwashing items in cold water and laying them flat to dry, as this method helps preserve the quality and durability of the materials. You can find care instructions specific to each product on its respective page under the *************** ********** Three Bird Nest, we take pride in offering a mix of unique designs from our label and curated pieces from various brands. Our one-of-a-kind items are manufactured in the ***, ******, and *****. For transparency, every product description includes details under *************** about where an item is made. Pieces made outside ************* are labeled as Import, while items designed and made exclusively by us in the *** or ****** are featured in our "3BN Made" collection. Regardless of origin, we ensure all products meet our quality standards.We deeply regret any inconvenience this has caused. While damaged items are rare, we always recommend inspecting your items upon delivery so we can address any concerns promptly. Our defective-item policy is in place to ensure that quality control issues are reported accurately and resolved efficiently. Acting within the specified timeframe helps us provide the best possible support to our customers.Thank you again for bringing this to our attention. Your feedback is invaluable and helps us continue to improve. If theres anything else we can assist you with, please dont hesitate to reach out.Warm regards,Three Bird Nest Customer Experience TeamReview from Jill L
1 star02/09/2024
I was sent a top that was COMPLETELY different than what I ordered. It was $60. After a lot of hassle, I was credited for the top. I had to send pictures of the fabric content and the top. The top they sent me wasn't the same colors or the same fabric content! It was supposed to be 100% cotton pastel corals. It was 100% rayon in the ugliest combination of blues and greens and reds. They would not credit me for shipping because I ordered a tank top too. I only ordered it because I was placing an order. I'd be happy to return it but I have to pay for the return! This company is truly not aware of what you're ordering and their customer service is not good. The clothes probably comes from ***** and are not checked for quality whatsoever. How else does something like this happen. The top I ordered was ******** The top I got was blue/green/red. I've included pictures of the difference in other reviews. Unbelievable. Will never order from them again.Three Bird Nest, LLC Response
02/13/2024
Hi ****,
In going over your communication with ** and your order, I see that we accidentally sent you the top in Natural which instead of the top in ****** It appears as the packaging and fabric content from the vendor was mislabeled which can happen due to human error in receiving at the warehouse when we package them after inspection. We put the fabric information the brand provided us and have since updated the site to reflect Rayon when you alerted us. Thank you so much for letting us know. I see this was explained by both agents that you spoke to that day and apologized for letting you know we would be sure to fix it along with investigating it. We take this kind of error very seriously being a customer service driven boutique and again greatly apologize that this happened on your first order with us. We absolutely never change an order unless requested by the customer and individually reach out about any out of stock items before the orders ship to let you choose a replacement, a refund, or to wait for it to restock before your order ships. It's a strict policy of ours that we stand by as we only want to send you items that you love. I see that your order shipped on 2/5 and the top that you ordered in ***** sold out on 2/9 so it was not a matter of just filling the order with what we have in stock. We apologize for any misunderstandings with the human error that occurred as it was not intentional. It is however, very unfortunate and we have acknowledged this while attempting to make it right.
We do ask for photos since we save you the hassle of needing to send the top back to us after we have already caused one inconvenience. Along with this, being able to see the issue immediately as we did in the live chat helps us resolve it faster for you instead of it waiting for it to get back to the warehouse in ***** which can take days or even weeks due to recent weather events. Once we had the photos, I do see the agent offered you a replacement or a refund for the amount paid on the item after apologizing for our error. As you elected for a refund, that top was refunded in full quickly within the 20 mins from when you originally chatted in to us once we received the photos. Along with this, it was suggested to attempt to re-sell to a friend or online to perhaps make back some additional money on it since we were not asking for it to be sent back. We understand that is an additional potential hassle, however we do want to help however we can within our posted and agreed to policies.
After this situation was resolved, you did bring up wanting to return the tank top as you no longer wanted it. We did provide our return instructions and per our posted policies, we do not offer free returns due to disliking the item or fit. We hope as we grow it is something we can offer in the future, however we do not offer it at this time.
We have one-of-a-kind designed items from our label that we manufacture in ******* & ******. We also source from several brands on fun items we can't pass on that manufacture around the world. Under "Fabric & Care" in the product description, it will note if that item is made in ******* or ******. If it was made outside of North America it will be marked "Import". I do see this was marked Import under the Fabric & Care however we do promise all items and brands undergo the same quality procedures as our North American made items.
Again, we do apologize for the situation and understand that you will not be returning due to it. Thank you for giving our small business a chance. Take Care.Review from Lindsay C
1 star01/27/2024
Negative 1 million stars! Absolutely terrible customer service. I purchased 10 items. Once the items fit, I took the tags off and threw them away. I wore the Calum Chunky Cardigan two weeks after I received it. I washed it on gentle alone as the tag said and laid flat to dry. It completely fell apart. I emailed the company with pictures of the ruined sweater. Their response was that damaged items must be returned within 3 days of delivery and a refund was not an option as the tags had been removed to wash. Apparently, Three Birds Nest staff/owners wash all their clothes with the tags on. What an appalling experience and a ridiculous response and company. Do NOT buy from Three Birds Nest!!!Three Bird Nest, LLC Response
01/26/2025
Dear *******,Thank you for sharing your experience, and I sincerely apologize for the issues you encountered with the Calum Chunky Cardigan. I completely understand how frustrating it must be to have a product not meet your expectations, and I appreciate you bringing this to our attention.Our goal is to provide quality items and excellent service, so I regret that we couldnt meet your expectations in this instance. While we kindly request that any issues with damaged, missing, or incorrect items be reported within three days of delivery, we absolutely understand that not all concerns may become apparent immediately. For damaged or defective items to qualify for a replacement, our policy also requires that the tags remain attached and the items stay in unworn and unwashed ************ ensure the longevity of our garments, we recommend hand washing with cold water and air drying flat as the best method. Machine cycles can vary significantly, and while gentle cycles often suffice, hand washing is always the safest option. Our care instructions are included on the product page under the *************** section for your convenience.While situations like yours are rare, we always encourage our customers to inspect items upon delivery so we can address any concerns quickly and effectively. Your feedback has been shared with our team, as we continually strive to improve both our products and our ********** truly sorry for the inconvenience youve experienced, and if theres anything further we can do to assist or improve, please dont hesitate to reach out to our support team.Warm regards,Customer Experience Team ********************** Birds NestReview from patricia C
2 stars07/05/2023
As far as professional customer service they get a zero. I have purchased from them wholesale and had issues with order and contacted various times. Never got even one message or an answer. Their sizing can be totally whacky in some items. super disappointing as some of their styles are great. Not ordering againReview from Heather O
1 star07/02/2023
I saw this company on a ******** ad and ordered a dress. I usually wear a Med but based on their size chart, I ordered a Large (assuming it ran small based on their chart). I received the dress and it was so big! I was also disappointed in the quality of fabric. I paid $10 to have it shipped to me, and then I had to pay another $8 to send it back to them. I dont think it should be the customers responsibility to pay for their inaccuracy. I wrote about my experience on their ******** and Instagram, but they deleted my comments. I also submitted a review on the product itself, but they never published it. Seems shady to filter and censor bad reviews for their benefit. They clearly have no integrity of transparency. This is the first and last purchase Ill make with them. The purpose of my reviews are to save someone else from the time, money, inconvenience. Wish I had seen a review to warn me, but maybe they deleted those. Very deceiving and misleadingReview from Marcie T
1 star06/30/2023
Purchased a ***** kimono, contacted them regarding the quality. After one hand wash the item shrunk They stated that the item was outside there return and they would not goner any replacementReview from Julia A
5 stars04/24/2023
Im super happy with my first order an will definitely order again. The shipping to ****** was fast, I think I had my package in about 8 business days. Each item was already fairly priced but I was able to add a promo code which meant adding a few extra items to my cart :) the quality is good, I was pleasantly surprised given the price point. I will be careful with washing instructions as usual. I would suggest buying fairly quickly if you love something because I contemplated my cart for too long and the sizes I needed were no longer available in a couple of things that I was hoping to get. All in all a great experience!Review from Lauren T
2 stars04/23/2023
Clothes smelled disgusting. Took 2-3 washes to get it out. In ****** paid astronomical duties.
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Average of 328 Customer Reviews
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