Business Profile
Medical Business Administration
Molina Healthcare, Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
12/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Molina healthcare marketplace was supposed to transfer my account over to ************* Molina healthcare. After two weeks and 12 hours of phone calls they finally said they would void everything concerning my personal account information. They lied. They instead sent me a bill for $78.18 USD. I told them NUMEROUS times I wanted Absolutely Nothing to do with their mismanaged business. Please they are a SHAM healthcare insurance company.. they're Liars and Scammers.Business response
01/10/2025
Molina has contacted the consumer directly and are unable to share further detail in accordance with HIPAA.Initial Complaint
12/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am a policy holder. I called yesterday to get a plan ID. I don't have insurance. I have until 12.31.24 to be covered January 1st. **** called four times to speak to a supervisor because I don't understand their customr service reps. **** been on hold for over 30 minutes. This is unacceptable. If I could understand them, I wouldn't need to speak to a supervisor. I found them through the marketplace. I would like to make a payment, but I want to know what I am paying for? I don't have any paperwork to refer to.Business response
01/03/2025
Molina has contacted the consumer directly and are unable to share further detail in accordance with HIPAA.Customer response
01/13/2025
Complaint: 22697871
I am rejecting this response because:
Sincerely,
******** *****Initial Complaint
11/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Trying to reach a case manager to help me get a different doctor and transportation to appointments. It took me 3 weeks to talk to someone who wasn't even my case worker. She was extremely rude and had no information for me. Could not even help find a doctor. She had a very heavy accent not sure if English was even her first language. I am in severe pain because of not being able to get my medicine. I still don't know how I'm going to get it. No resolution was found. I just wanted someone to actually care and help me.Initial Complaint
10/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Consumer called this business after learning she had been signed up by a case worker. She was told that it would take 30 days to process, but that the coverage would be canceled and she&#**;d receive a letter confirming the cancelation. It has now been two months since then and her medication is being denied due to the coverage confusion. She has called and requested that this letter confirming the cancellation be sent ASAP so she can provide it to her doctors but she is not getting a clear answer as to why that is not feasible. They have confirmed it&#**;s been canceled and that she should have received it, but she has not.Initial Complaint
10/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Have never been able to successfully access Molina's website. The system doesn't give me a specific reason, just says "login failed" each time I try to access the website, after taking several minutes to load. I've tried clearing my cache and cookies, restarting my browser, restarting my computer, checking pop-up blockers and security software, etc. I think this is a technical issue on Molina's end. It's really frustrating that I can't access their website for basic services related to my healthcare, I had to wait 7 - *********************************************** because their website being down prevented me from being able to just access the self-service options and print it off myself. This is just inconvenient and a waste of time. For a company getting so much of the government's healthcare business, it's really sad that they can't even get a basic website to function. It seems like this is just one of many issues for this company though, unfortunately.Initial Complaint
08/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I continue to get letters regarding my deceased husband 2 years after his death. I called customer service in the spring of 2023 and was told I would have no further contact with your company. Now I get a new letter and when I call customer service they refuse to provide a manager. Are you purposely harassing me? How do I speak with a manager at your company? I called twice and was placed on an endless hold of over 15 minutes. Third call ****** refused to provide any other info, she was unable to find anyone to take the call. 1 hour 3 calls nobody available? Can someone explain why you are harassing meInitial Complaint
08/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dear Better Business Bureau,I am writing to file a formal complaint against Molina Health Marketplace due to the consistently poor customer service I have experienced while attempting to resolve issues with my health insurance account.On multiple occasions, I have contacted Molina Health Marketplaces customer service department to obtain assistance, but each time I have been provided with incorrect information. Additionally, I have repeatedly faced disconnections during calls and extended periods of silence where it seemed that the representative could not hear me. This lack of communication is not only frustrating but has also caused significant inconvenience, as I have had to call multiple times throughout the day, often repeating the same information without resolution.As a consumer, I expect prompt and accurate service from a health insurance provider, and unfortunately, Molina Health Marketplace has consistently failed to meet these expectations. I am concerned that this pattern of behavior is not only affecting me but may also be impacting other customers who rely on this company for critical health services.I kindly request that the Better Business Bureau investigate this matter and take appropriate action to ensure that Molina Health Marketplace improves its customer service practices. It is crucial that their representatives are properly trained to handle inquiries efficiently and courteously, and that steps are taken to prevent similar issues from occurring in the future.Thank you for your attention to this matter. I look forward to your response and hope that this complaint will lead to positive changes in the way Molina Health Marketplace serves its customers.Sincerely,****************Initial Complaint
08/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I just received a bill dated 7/22/2024 for a denial of payment to ************************* for an unspecified service that was performed on 9/21/2021. This is 3 years ago. This is crazy.Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
It's not really due to a health issue, but it's due to my health insurance company/Medicaid. I have Moline Health, and with this contract/policy it comes along with a benefit card. Each time I've tried to use my benefit card, I've had issues using it, as if someone or their system is changing my username/password, so each time I began to sign in, I have to call them first to help reset it. I have to call in each time, and sit on the phone close to an hour of more, trying to get my password/username changed, which I shouldn't have to. I should be able to go right in without issues but I haven't since I've had the card. It happened yet again today 6/3/24 and it continues to frustrate me so much, and I have a heart condition. So on today as I spoke with another Molina Healthcare employee over the phone @4:25pm, after speaking for 20-25mins and she couldn't even help me. She attempted 2-3 diff password for me to to put in, yet I still couldn't get in to the system. We then tried changing my sig-non, after she stated that my sign-on was something I never chose. I have my sign-on/password written in my phone, so when she stated that the username I was trying to put in wasn't correct, I told her it was and it was the one I created the last time I had an issue signing on after speaking with one of your reps 2-3 months ago again. It's as if their site/or someone within their site, on their end is changing these usernames/passwords, perhaps for some sort of fraud. It's so frustrated. After we went on trying to retrieve or change my username/password, no matter what we did, it wouldn't allow me to sign in. So AI was left not being able to sign into my own account. She just couldn't help, which I'm not sure why, when the last 2-3 times me calling in, the other Reps were able to, I want to be able to go to my account each time I sign in, and be able to access my account without having to call into them all the time.Business response
07/03/2024
Member filed her complaint about the quality of service issue she encountered with Molina Healthcare of *****. In the complaint she said she was not able to access her online account because the website was not recognizing her username and password.
Here is what we found:
On June 11, 14,and 18, 2024, a member advocate attempted to reach the member to provide assistance but was unable to reach her. On June 28th, another attempt was made to reach the member but we were unsuccessful. Molina was able to confirm that the member is currently not registered with a Molina Portal account. The Member Advocate received a returned call from the members POA, who advised that the member no longer wanted our assistance. The POA stated that she was already being assisted by someone from Molina and she disconnected the call. This complaint will be withdrawn.Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Im 50 year old female who on SSI Disability for severe depression and severe anxiety. I also have a long list of mental and physical debilitating issues, ones important here are my agoraphobia issues, and my great difficulty dealing with the phone. I need to be in care of ************* but continue to be denied due to ******************************** & their failure to communicate. Im absolutely terrified I could list my disability benefits over this, absolutely essential to my survival in life (Im dead without them)This insurance and tele-psychiatry issue began on January 1st, 2024 when my health insurance automatically switched over to Molina Healthcare ( under HealthNet, but not HealthNet directly)This is when my access to seeing a regular psychiatrist through telemedicine ( which is only way Ive ever in my adult years). I keep running in circles between TeleDoc and Molina Healthcare each telling me to contact the other on repeat. I'm beyond my capacity to deal to pursue this further by myself I need tele-psychiatry. Thats my only way of seeing psychiatrist.I have agoraphobia issues. I havent left my apartment since November 2023, not even once this year The only way Ive been able to get psychiatric care is through Telemedicine ( that has been my only access for much needed treatment. To go in person to someone is undoable for **** have confirmed with Molina that I DO indeed have TeleDoc covered under my under my plan I then learned it would be available to me after April 15th, but I still do not have access. To blame is ********************************* Please help me resolve this already.please HELP I attached the email/online conversations with Molina Healthcare, ************ primary Physician ************ for my evidence, along with proof of insurance and TeleDoc conversations ( I unfortunately do not have transcripts of phone calls I somehow managed to make.Thanks in advance for your help ************************ Please EMAIL only (not phone) due to disability
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
76 total complaints in the last 3 years.
22 complaints closed in the last 12 months.
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