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          Business Profile

          Massage Supplies

          MedicPure

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Massage Supplies.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/04/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I order a foot massager on August 5th and it arrived on August 9th. I was not happy with the foot massager from the very beginning. I had trouble working it even after contacting support. I asked for a full refund since the advertisements said 100 percent money back guarantee, that is what I expected. First they told me they would refund me 15 dollars and I could regift it to someone else. Then when I told them I wanted a full refund, they said I had to pay for shipping which is a lot since it is a large package and restocking fee. That is not acceptable to me. I should have bought it from ******. There would have been no issues returning it! I want my full refund including shipping and no restocking fee.

            Business response

            09/30/2024

            If you can return the product to the address, we will process the full refund without the restocking fee. Please provide us the return tracking # and send it to: 

            ***** *****
            Goplus
            *****************
            Fontana, **, 92337

          • Initial Complaint

            08/30/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a set of hearing aids from them and I havent received them I have emailed them three times and they will not respond to my emails. I would like to get my product or my money back.

          • Initial Complaint

            08/15/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered product on July 23rd 2024 have not gotten a response email would not go through and phone has no voicemail or answer

          • Initial Complaint

            08/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            After waiting over a month, received broken knee massager. Sent videos of broken massager too. July 18 was told replacement being sent and still nothing.

          • Initial Complaint

            07/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Machine doesnt do what they advertised and it only works about half the time keeps shutting off gets hot

          • Initial Complaint

            07/10/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered a shoulder brace for my husband from Medicpure on June 10th. They make you pay for shipping protection and their website states that item is shipped out within 24 hours. I didnt receive an email with shipping confirmation til 5 days later. The shipping tracking gave no information. After inquiring as to why, they would send a **** tracking number that just took me to the **** site that said a label was created but no item received. I have sent several emails and disputed the charge with PayPal. After numerous back and forth emails and case documentation, a knee brace was received on July 8th in a beat up box with no packing slip or identification that it came from the business Medicpure, but they claim its from them with a **** tracking number that now gave information. After telling the business they sent the wrong product, they sent several videos of petite Asian ladies using an extender strap so that the knee brace can be used as a shoulder brace. My husband is a typical American man, 200# and 6 tall, so of course the little extender they sent doesnt come close to fitting and even on myself the brace makes no sense on a shoulder .. hence because its for a knee. After I responded to the business that this extender didnt work, they have now stopped responding. I have begged for them to just refund me and I would send the brace back with no replacement. I just want my money back.

          • Initial Complaint

            07/10/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered two items on their website which is Medicpure.com. I ordered a shoulder and knee unit. I ordered this on June 14th and the charge appeared on my credit card. I have sent 4 emails where it says contact us and never received an answer. I called but the way they have the phone number listed is incorrect it shows **************. I called it anyway and it cannot take messages because the phone is full of messages. But it sends you a text back that someone has to be answering because it said first I am on my way and the other three times I called it was text back sorry I cant talk right now. This is clearly a scam and I just want my money back.

          • Initial Complaint

            06/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Falsely claim to be in *** and are in ***** and then provide no tracking that works! Scam!!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          10300 topeka drive porter ranch

          Los Angles, CA 91326

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          Customer Complaints Summary

          13 total complaints in the last 3 years.

          13 complaints closed in the last 12 months.

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