Business Profile
Gates
Drews FabricationThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
12/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On December ******* i purchased i list of parts from the fabrication shop online of $1955.14 the original delivery date was supposed to be 8 to 16 weeks. Since then I have not received any of my order. The company was responsive before. After so many missed deadlines from the company they are no longer responding to me.Initial Complaint
09/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a powder coated sheet metal third brake light housing with three baja designs S2 lights on 11/23/23. I was charged $428.14 upon placing my order. I was told that it would take 4-8 weeks to build the product and send it out. I reached out to ****'s Fabrication on 1/30/24 to get a progress update on the product and was notified on 2/3/24 that lead-times were going to be extended 8-16 weeks, surpassing the 4-8 weeks that I had bought the product expecting to receive it within that time frame. Since February I have consistently reached out to ****'s Fabrication to obtain updates on my order. He has replied saying that I would receive it within the month I contacted him, other times he has said that I **** receive the product the following month. For the most part he responds saying that he is working on it and I will receive it within a few weeks, however this has not been the case. Since the end of July 2024 I have repeatedly asked ****'s Fabrication for a full refund due to their inability to provide me with what I paid for. Since that time, he has only responded once on 8/12/24 to say that he is busy and it will be sent even though I had asked him for more information and a refund already.Initial Complaint
09/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order for a bumper on 9/30/2023, its been almost a year and I havent heard anything from **** other than excuses or no response at all, all I want to know when the bumper is getting built and be ready for pickup I prefer to not get a refund I would like my order to be completedInitial Complaint
09/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
in November of last year I made a purchase To ****'s Fabrication, it was a 3rd brake light mount with 3 Baja designs S2s powder coated black. Till this day I Keep sending him emails and messages and haven resive my order or even a reason why he is taking so long on my order I would like my money back or my order fullfield.Initial Complaint
09/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 10/20/2023 I purchased a ********* **************************** Light from ****'s Fabrication and Design. I have been waiting on the product ever since. I have made contact with the seller but always get an excuse for the delay and in his own words it will be ready "in two weeks" or "its almost done". At this point i just want my money back because this is too much trouble. I also made a couple comments on his social media posts asking about lead times but like all the others they were deleted from the post.Initial Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a rear bumper and a trailer bezel from this company on June 12, 2023 for $993.97. On the website says it takes 4-6 weeks lead time. Well it went over the lead time so I contacted the company and **** emailed me and called me saying that they are working on it they messed up with the powder coat on the bumper. So they are having another one made with the correct color and threw in a free third brake light. Then 6 months to 9 months go by and he kept telling me that the order is done he just needs to put lights on it. Well now I keep asking him for updates and ** even just asking for my money back because he wont send me the order. A month ago I was finally able to get in contact with **** and he told me he cant send the order out because he is working on other peoples orders. Now for the past month I have been messaging him on Instagram and emailing him about the order and he hasnt not responded to me.Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a product the ****** owner of Drews Fabrication advertised. He billed me through an invoice back on Dec 2023 with the information of 7-8 weeks for the item to be made. After 8 weeks I reached out and he claimed he missed it due to the invoice not being how he reviews orders. Said it would be done soon. Reached back out and he said he was waiting on components to finish said product. Claimed he would do a partial refund and complete the item for me. Now in July, 8 months after the fact I have not been partially refunded or received my product. I have tried calling ******, messaging him via of his social media profile for his business and have even emailed him with little to no correspondence from him. I simply would like my funds back. My issue is I paid on a credit card for points/rewards. I have since paid and closed that account and would like a check or zelle but he claims he doesnt do refunds in the last email. This is simply unsatisfactory. I understand no refunds or exchanges after a certain time after receiving the item but I have yet to receive anything. Any help would greatly be appreciated.Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Thursday November 9th **************************** the amount of $681.41 I ordered a third brake light from this small business it is now June and I have not received my product. *** reached out to the owner of this company several times and he is refusing to provide a refund even tho a refund request has been sent and he has not sent out my product it has been well over 6 monthsInitial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed order with Drews Fab 10/23/23 for a bumper for my pickup. Order # is *********. It clearly said on the website allow 4-8weeks for build. It was a 50% off sale when I ordered. I completely understand lead times extending but it is now 23 weeks later and I keep getting the same update of it will be done soon. Now I cannot get ahold of them. There was also a very passive aggressive post that I did not screenshot shortly after I messaged him one time. I understand small business I work at one. But I have been told multiple times its only a week or two and initially 4-8 and now Im out almost 1000$ and nothing in return and now I cant get an actual update or any one to contact me.Initial Complaint
04/02/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We entered into a contract with *************************** of ****'s Fabrication and Design on September 2022 for a 1960 truck build. He estimated costs between $14,000-$18,000 and build time 1-2 months. We paid him $18,000, and he kept postponing completion time. In November 2023, he said he needed another $5,000 for sheet metal work and it would be done in January, 2024. We paid him another $3,200 and ******* said it would be done in March 2024. He has not completed the work or even come close to completing it. Maybe 10% of the work promised has been done. My husband and I finally told him that we just want our property back. On March 22, 2024 he agreed to return our vehicles. On March 29, 2024 with a ******** Deputy present , he refused to give back our property. He wanted us to sign another contract to release our vehicles, we refused because his contract was not legal. We already had signed a contract and we were not going to sign another one. He refused to release our property and told us to take him to court to get what is ours back. He hides behind his wife who is a ******** Deputy and tried to interfere with our business. She attempted to call me when I was at his shop trying to retrieve my property. He has embezzled from us, he has used our money$21,200, to further his business and go on family vacations. He has modified his truck and his wife's jeep with the money we paid him to build our Milk truck. ******* has done this to other customers in the tune of thousands of dollars. He is a fraud and has taken money from other victims like ourselves . Now we are not able to get our property back without spending even more money on legal fees. It is unfair how many times and how much money we gave him in hopes to build a Milk truck to be used as a side business for ourselves. We gave him a lot of money and our now out money and the Milk truck that he refuses to return to us.
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Customer Complaints Summary
20 total complaints in the last 3 years.
15 complaints closed in the last 12 months.
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