Complaints

• Initial Complaint

  03/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This business continues to contact me demanding payment for bills from two ambulance visits. My insurance carrier has denied their claims and informed me that I am not responsible for payment. I have contacted them by phone over the past year several times to settle this matter only to continue to receive letters telling me to "Please contact [my] insurance carrier to ensure [I] have coverage for the claim [they] filed and that the claim is being processed". Today I finally compiled my dates and documentation to address this matter only to find that the email they sent me in the letter which was mailed to me is incorrect. No such email is listed on their website either. I am done making phone calls and being ignored. Furthermore, I know that they have received the information from my insurance carrier but they are bullying me for a payment I am not responsible for.

  Business response

  04/04/2023

  Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers and strives to provide quality service. 
  Our office has reviewed the consumer’s concerns. It has been confirmed the consumer’s insurance carrier denied the claim as past the timely filing limits. As we are past the timely filing period with the insurance carrier, the account will be written off. The consumer will no longer be contacted regarding payment. Please accept our sincerest apologies for any inconvenience this may have caused. 

  Customer response

  04/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  02/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On October 6, 2021 my mother fell in her bedroom and couldn't get up so I call for an ambulance to the nearest hospital: ********* Hospital in Inglewood. After a day of unsatisfactory medical attention, October 7, 2021, I requested my mother be transferred to ****** ******* of **** in Torrance where she had hip replacement surgery. Both trips were executed by McCormick Ambulance. My mother received an invoice from WestMed dba McCormick (in an envelope from AMR/McCormick Ambulance) for ambulance Run **-***** on January 3, 2022 for $225. I was the one who paid the invoice for the full amount with check #**** which cleared the bank on January 11, 2022 to a Bank of America account. On February 1, 2022, My mother received another invoice from WestMed dba McCormick (in an envelope from IntegraConnect) for ambulance Run 21-***** for $225. I was the one who paid the invoice for the full amount with check #2770 on February 2, 2022 which cleared the bank on February 10, 2022 to a Bank of America account. Since there were two ambulance runs, one from residence to ********* Hospital and another from ********* Hospital to Providence ****** ******* of **** Hospital, I mistakenly thought the IntegraConnect envelope contained the invoice for the second ambulance run. I did not check and see the run 21-***** was identical to the first invoice sent to me in January 2022, I just paid the invoice. On January 9, 2023, My mother received an invoice from ******** Medical Response (AMR) (in an envelope from AMR ****** Medical Response) for Bill ID ************** for $225.00 for the ambulance run on October 7, 2021 from ********* Hospital to Providence ****** ******* of **** Hospital. I was stunned because I thought I already paid this invoice but I checked my records and saw I paid the same invoice for the first ambulance run TWICE back in January/February 2022. I called the number on the invoice and spoke with Hope at AMR Customer Care who informed me that the Accounts Department will review the situation and let me know if the overpayment can be applied to the outstanding invoice so call back in two weeks. If the overpayment cannot be applied, then I need to request a refund for the overpayment. A few days later, I spoke with **** at Customer Care who acknowledged the overpayment but could not see how it could be applied to the outstanding invoice. I paid the AMR ****** Medical Response invoice for bill ID ************** for second ambulance run from ********* Hospital to Providence ****** ******* of **** Hospital for ****** ****** with check #**** on January 17, 2023 which cleared the bank on January 20, 2023 to a Bank of America account. Today, February 7, 2023, I contacted the ************ number and spoke with **** about the status of the refund and was told there was an open Refund Ticket #******** to be reviewed and to call back in two weeks. I called again and spoke with ***** who put me on hold and hung up. I called a third time and spoke with *** who informed me that she acknowledged the overpayment and the Accounts Department is reviewing the refund ticket request and will call my callback number but there was no call. *** informed me that she would email the department in charge of refunds but would not give me the email address but kept reiterating that I would receive an email or a call back after I gave her my cell phone number. So far, no return call from anyone at AMR or McCormick. I just want my $225.00 overpayment. Westmed dba McCormick has held my money for a year. No one called to inform me that I overpaid or refused the overpayment. Westmed dba McCormick took my money and neglected to inform me of the mistake. Please refund me my money.

  Business response

  02/17/2023

  Thank you for taking the time to contact our office with the consumer’s concerns. ******** Medical Response (AMR) values our customers and strives to provide quality service.

   

  The consumer’s concerns have been reviewed and determined a refund is in process and will be issued within 2 weeks. If the consumer does not receive a refund, please feel free to contact me directly at ***** *********

   

  We would like to thank the consumer for bringing her concerns to our attention.

  Customer response

  02/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me FOR NOW. If I don't receive a refund check within the two week timeframe mentioned in the reply from ******** Medical Response (AMR), then I will update BBB and call the number listed within the reply. 

• Initial Complaint

  01/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Westmed dba Mccormick is billing us instead the auto insurance company. Their bill information is under run number ********** booklet number ****************. They are seeking over $1,200 copay and put us as secondary payer instead of our auto insurance ( Liberty Mutual Policy # *************** The company any does return calls and instead has assigned the bill to third party collection company IntegraConnect which was impossible to connect and refused to direct me with the correct billing department.

  Business response

  01/31/2023

  Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

   

  Upon review, the auto insurance information was recently received on January 27, 2023. The transport is over a year from the date of service and may not be covered by the insurance. At this time, a request was submitted to our billing department to file a claim with the auto insurance and suggest the consumer to allow time.

   

• Initial Complaint

  12/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I took an ambulance ride on 01/04/2021 from a hospital to my residence. The hospital staff reassured me that the ambulance would be covered by my insurance at 100%. But in fact the ambulance company, McCormick, was out of network and billed my insurance company at $952.47 for an 8 mile ride. Just 8 miles cost nearly $1,000. My insurance company said that the maximum allowable amount for this service was $743.41, which my insurance company paid in full on March 11, 2021. I thought that was the end of it. But then, on Oct 18, 2022--almost two years after my insurance company paid the bill--McCormick turns around and decides they want to shake me down for another $209.06, which is the difference between what they billed my insurance and what my insurance company paid. This seems like an egregious form of balance billing. Indeed, when I called them, one of their representatives said, "yes, we are balance billing you." It seems to me like they are practicing a predatory form of medical care. They have already received $743.41 from my insurance company for an 8 mile ambulance ride. Why do you need to aggressively shake down a poor person for another $200? In my opinion, your company is disgustingly predatory. If you want to rip people off, try selling used cars. If you want to provide care, then continue working in healthCARE.

  Business response

  01/04/2023

  Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers and strives to provide quality service. 
  AMR reconfirms there is no contract with the consumer’s insurance carrier in the area services were rendered. As a result, the consumer is responsible for any unpaid balance. However, due to the age of the account, AMR has agreed to write off the balance due as a onetime courtesy. 

  Business response

  01/04/2023

  Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers and strives to provide quality service. 
  AMR reconfirms there is no contract with the consumer’s insurance carrier in the area services were rendered. As a result, the consumer is responsible for any unpaid balance. However, due to the age of the account, AMR has agreed to write off the balance due as a onetime courtesy. 

• Initial Complaint

  10/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  McCormick Ambulance billed my husband, ******* *****, Medicare and Blue Shield health plan. My husband paid the full amount and the two health plans covered the cost as well. In other words, the company “double dipped”. For months I’ve contacted McCormick for my reimbursement and always told that reimbursement is being processed.

  Business response

  11/08/2022

  Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service. Many processes are in place to ensure compliance with all regulatory requirements.
  Our office has reviewed the consumer’s concerns. A refund in the amount of $551.43 has been issued on November 7, 2022. We apologize for the delay and would like to thank the consumer for bringing her concerns to our attention.
  Should the consumers have any further questions or concerns, I may be contacted directly at ***** *********

• Initial Complaint

  03/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Date of Service 6/25/21, Run Number 21-55763 We paid WESTMED dba ********* in full on 11/16/2021 because at first Anthem insurance denied the claim. I filed with third party and finally Anthem issued check to ********* on 11/29/21. I called in January asking ********* when I will have the refund. They said status is pending and to give them 45 days. After 45 days I gave them a call, refund status pending and to call back in a week. I have been calling weekly and they said they will let us know in 5 days every time. There should be a record with the company that I have been calling for refund. They say they are back logged. Then they came out with the excuse that my case will be forwarded to payment advocate and I should hear back but as of 3/15/22 I heard nothing, received no phone calls. You guys are great at chasing us for the money but in terms of refunding our hard earn money we hear nothing. Please issue my refund since Anthem already paid you guys back in November and you guys cashed the money already.

  Business response

  04/08/2022

  Thank you for taking the time to contact our office with the consumer's concerns. American Medical Response (AMR) values our customers, and strives to provide quality service. Many processes are in place to ensure compliance with all regulatory requirements. 
  The consumer's concerns have been reviewed. A refund will be processed to the consumer and suggest allowing 2 weeks, If refund is not received, please feel free to contact me directly at ###-###-####, 

  Customer response

  04/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩