Complaints

• Initial Complaint

  10/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was working with ******* ****** (Senior debt advisor) and I provided provided her personal information for the debt process. She promised she would be getting back to me within that day (this was 2 days ago on 10/8). I reached out to them but the secretary and they stated they would try to get in touch with me on both days. I called the same number today it is now disconnected (i called ************) I tried calling the business number and all they did was patch me through to the office. My concern is how my information is going to be used and I really need to get in touch with *******.

  Business response

  01/14/2025

   
  We have successfully resolved Mr. ******* ********** concerns regarding his personal information and previous interactions with our firm. Upon receiving his complaint, our team immediately investigated the matter and reached out to Mr. ******** directly.
  During our conversation, we addressed his concerns about attempting to contact his previous representative, *******, who is no longer with our firm. We explained that while ******* has moved on, his account and personal information remain secure within our protected system.
  We reviewed Mr. ********** previous interaction with our firm, during which we had evaluated his eligibility for various financial services. While he did not qualify for our programs at that time due to not meeting the minimum debt requirements, we assured him that as a licensed law firm, we maintain strict confidentiality protocols and his personal information remains protected in accordance with all applicable privacy laws and regulations.
  Mr. ******** expressed satisfaction with our explanation and thanked us for our prompt response to his concerns. We consider this matter resolved to the client's satisfaction.
  If Mr. ******** or the BBB requires any additional information, we remain available to address any questions or concerns.

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was a client of Gershfeld for over 2 years. In January of this year 2024 I requested a payoff amount numerous times, I finally got an official payoff amount, which I paid. Settling all my accounts that I owed, according to their records not mine. Ive waited two months for a refund of $118.13, they say its due to the accounting department hasnt closed my account. Now theyre saying that one account is saying that Gershfeld missed a final payment of $400.00 something, I dont know and I dont care. Im out of this. I paid what THEY told me to pay and my slate is clean, thats according to Gershfeld. One of their worthless managers told me that they will take responsibility for the account, but they will use the $118.13 to help pay for it, thats not their money its mine. There is a credit for that amount on the portal Gershfeld uses. Their service *****, always blowing smoke.

  Business response

  06/06/2024

  Thank you for bringing Mr. ****** complaint. I have taken the time to review Mr. ****** file and complaint. My General Manager also took the time to speak with Mr. ****** to review our findings. Mr. ****** is correct when he said my office informed him that a refund was due to him. The reason that refund was not issued was after the previously mentioned call with our office and before a refund could be issued Mr. ****** most recent deposit into his Special Purpose Account was returned unpaid by his bank. THe return of that deposit changed the ledger of Mr. ****** file to him having a balance owing to Gershfeld Law Group instead of receiving the refund mentioned previously. This has been communicated to Mr. ****** and he has agreed to send in a check to cover the balance owing on his account. I would like to thank the BBB for all of their hard work protecting consumers.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩